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So searching for a phone Ihave the options of :A-ZZ-ARelease DateReally?So Tobile is not aware that nearly every human on planet earth like to search by price, brand name, or feature?Or you know that and just don't care because you don't have THAT much respect for your customers. It's insulting. It's like you are litterally telling me, "I have no respect for you or your time. Click on each phone to find out the price and features."uggg. What is the point of having a website if every other page is down, and the ones that are operating are designed so poorly they seem like a punishment to the user?
Hello,I'm wondering how I can handle my phone/plan during the time I'll be spending in Guam. (Married to Navy sailor, he has orders there for 2 years). I think I would prefer to suspend my line for those 2 years and reactivate it when I return to the states. Is that possible? I'm having difficulty finding an answer to that.More specifically, is it possible to do so but keep/restore my original phone number upon return to the states? I'd be using a local Guam phone company during the 2 years I'd be living there in this scenario.Another option seems to be that I could keep my plan for free data and texting and .25c / min voice. Does anyone have experience with doing this, is it worth it? Even with the $55/mo? I've heard that with Guam companies you can get a plan for $20/mo so I would prefer that route over keeping my plan.Let me know if I need to be more clear, thank you in advance for your time and help!
I signed up for the Apple on Us promotion and ordered a new iPhone XR. The promotion indicates there is $0 down payment. The sales rep told me she had to charge me a $157.10 down payment which would be refunded when my trade-in device arrived at T-Mobile. Suprise! T-Mobile is trying to get away with crediting me $59. Sorry - that is not what you promised me.Has anyone else had this experience.I am extremely dissatisfied.Customer service referred me to T-Mobile's legal department. I wrote them a 3 page letter today. I hope to see a reasonable response from T-Mobile soon.
I have not received a refund back from tmobile for the phone that I have returned on Nov 15th 2017, I called Tmobile many times and I see there is a big gap between sales and services, no one has an idea of how much I paid what is the refund I am expecting and whats going on. My recommendation is never to purchase a phone from Tmobile it's just from experience. Does anyone know or can help on how to get my refund back.
Hi, I currently have an account with 1 active line on the prepaid Pay As You Go plan.Is it possible to add more lines all using (PAYG) plan on the same account?.I want the additional lines to use the existing balance that I already have on my account.
Devices: My account has two devices, 1. galaxy s8 and 2. A30 TABLET 8 INCH. NO A30 HAS BEEN GIVEN TO ME. WHERE DO I GET IT?
My account xxx-xxx-xxxx indicates that I have an A30 Tablet 8-Inch. I were do I get this device from? Who has it? My wife tells me that the reason that I do not have the internet on my Galaxy S8 is because I am suppose, according to my account, to have an A3 Tablet 8-inch that gives me internet service. Where to I get it?Message was edited by: tmo_amanda to remove personal information
I went ahead and added 2 lines during the promotional period of this promotion ( Add a Voice Line Get a Voice Line ) and I got my first credit on my October bill, then fast forwarding to December I lost it for some reason with no changes that had been done to the account. Its weird I know. I contacted Customer support on December and credited manually and said they were going to fix it. Now for my new bill that posted 1/25/19 its still not showing up. I called again to speak with the same guy (David) and at first he didn't know what I was talking about and after 1 hour on the phone trying to show him the promotion that I was talking about he said that "in his system it shows that I cancelled a line on 8/23/18" when the line he was talking about was cancelled 3/3/18. Team Magenta help me out figure this out.
I filed a claim on 1/21/2018 for the lost of my phone, and my claim was denied without any explanation. I was told I have to write to the corporate office to get an explanation. I also did that, but I never got a phone call or email about my claim. It is ridiculous to see with the latest technologies in place we need depend on mail box but not email or phone call.
Since mid October I am having problems with my online voicemail feature. Despite the fact that several voicemails are saved and can be retrieved by my phone, online account page does not show any. I was using this feature to track down and report spammers/scammers since their phone numbers are shown in each saved message. I reported this problem to T-Mobile support on October 18 and got assigned a ticket number #17911249. Up to date I did not get any response. Today I spent 35 minutes waiting in T-Mobile messaging and again did not get anybody to answer. It seems to me that either T-Mobile support considers this problem insignificant or they do not have a clue what is causing it. Reports from the similar posts in September-October suggest that re-activating voicemail could help, but I was not offered this option. Is anybody having this problem currently?
I am on a two line ONE Plus promo plan.My line seems to have different options for add-ons than the second line. For instance I have scam ID but not spam block as a feature available to select as well as international call text data roaming block.The other line has spam block but not scam ID and does not have the option to block international roaming.Any idea what might be happening here or is this just another one of those flukes within the T-Mobile app such as everything else that's been going on with the app lately?I should also mention that I have checked the full version of mytmobile.com and see the exact same options, so that is not a work around.
Returned a phone within the 14 day period was told at the store it would take a week. After two weeks talked to someone online said it would be an additional week. After waiting again nothing 36 days now and they won't even say when we can expect the refund. If i held onto 390 dollars for 36 days i would either be paying high interest rates or be in jail but luckily t mobile can essentially steal my money and face no consequences must be nice. Also been told that they are waiting to give a refund till the phone reaches the warehouse how is that my problem the store processed the return why did it not go out then.
When I start up the Tmobile app on my Pixel 2 I get a screen that says "Sorry, something is not quite right here."I have had this problem for some time, but right now I am on Android 9 (Pie) with the October 5, 2018 security patch, and version 184.108.40.206 of the app.I have tried uninstall/reinstall. Also, based on what I saw on some other thread, I enable all permissions for the app.Is this a known problem? Is there a fix?
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