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rbobHelper Level 1

asked in Accounts & Services

jigarpurohitFirst activity

asked in Accounts & Services

Two accounts linked to same mobile number

I have two Tmobile accounts associated with the same mobile number. This is due to the issue with Tmobile not able to port the number from their old system to the new system correctly. Now I am unable to login to my online Tmobile account. Whenever I try to signup it shows that the phone number provided is not correct. If I try to link the phone number with an existing online account by providing the verification code from SMS it still provides the same error that the phone number entered is incorrect.

3 years ago

magenta5236404First activity

asked in Accounts & Services

AUTOPAY

I am signed up for autopay for account. Withdrawal from my credit card was last made on 1/26/2019, but there was no withdrawal after that date, and no notice of autopay cancellation was received. I have been unable to sign in to my account for several days. Please e-mail an explanation of the trouble and instructions.

3 years ago

gauravkhatri92First activity

asked in Accounts & Services

Renewal Date

Hello there , I changed my service plan from SC 2GB to SC 6GB just 2 days before renewal date and paid a difference of $15 , but the renewal date still shows the same and renewal amount as $25, will i have to pay $25 or the remaining difference of$10?

3 years ago

weagle60First activity

published in Accounts & Services

Why is there a charge to change payments?

My credit card information was used to attempt an unauthorized purchase, so I had to cancel it and have it replaced. My T-mobile bill along with other bills had been on autopay. I was able to have my information changed for billing from the other companies with no charges, but T-Mobile would not allow me to change my card without going through a process that has cost me an extra $15.00 payment at this point. I had my new card information way before the end of the billing period and do not understand the purpose of the charge. My only loss of having my credit information stolen has come from T-mobile.

4739

3 years ago

jessboat81First activity

asked in Accounts & Services

Change outbound call number?

Hello,I am trying to figure out how to forward everything from my work iPhone to my Galaxy Note 8 (which is no easy task). The provider for the work phone is Verizon.I figured out how to forward my calls, but I was wondering if there is a way I could change my outbound calls to match that number when I want to. Are there any apps? I can't import it to Google Voice, but if there is an alternative app or method that doesn't require me having access to the account, that would be great. I don't see a Verizon equivalent to DIGITS, which would be perfect.Any ideas?Thanks!

3 years ago

magenta7114646First activity

asked in Accounts & Services

Can't get in to my account page--loop problem

I am using my husband's account to ask this question.We joined t-mobile at same time and he is able to log in and go into his account page BUT NOT MINE!I can log in but it will go to the main page of t-mobile. I tried to click to my account but no luck at all.It keeps redirecting back to t mobile page. I can't pay my bill, change my setting, etc. Totally useless! And when trying to log in this community, it keeps saying "the email is existing." I was not log in or set up something with email at all.My account is screwed up!!! Please help!I tried to call in 3 times and they all can not help. One of them even said it's the t mobile problem that lasts 3 months already.Well, if it's t mobile problem , why you are not fixing it yet??? I am very frustrated it.

3 years ago

guarezFirst activity

asked in Accounts & Services

Activar y usar mi sim prepago

Hace un mes aprox. he comprado un sim prepago en EEUU, necesito activarlo y poder crear mi cuenta en "my T-Mobile", pero al tratar de registrarme me indica que mi numero de telefono no es el correcto. Actualmente estoy fuera de EEUU por lo que no se que hacer para poder crear mi cuenta¿Alguna ayuda?T

3 years ago

magenta8419406First activity

asked in Accounts & Services

With a grandfathered simple choice program, How many max lines i can have

Currently i have 10 lines with grandfathered simple choice program, can i add a voice line to my account? also would like to know how many maximum number of voice lines my account can have.If i add a voice line that will be 11th line and i hope for the new voice line the charges will be 10$ and would get all the benefits of internal call etc...

3 years ago

polygamicFirst activity

asked in Accounts & Services

Can't View my account on the Website or App to pay my phone bill

I'm using the Prepaid Service and I haven't been able to view my account on the website or App since I open my account in January. I keep getting error codes when I try to view my account or the website and the App just tells me to go on the website to check my account which doesn't work either. Is there a fix for this, it's annoying to have to call every month to pay my phone bill.

3 years ago

shannonvivianFirst activity

asked in Accounts & Services

Why can't I get into my tmobile account?

I won the Galaxy Note 9 from Samsung after a Twitter contest was held. I received it on Thanksgiving and moved my SIM card from my S9 to my new Note 9. The next day I realized I wasn't receiving 4G at all anymore, strictly LTE+. That never happened on my S9, that's when I realized the Note 9 I won was from Samsung- no carrier, maybe considered an "unlocked" phone then? I don't know.I tried to get into my Tmobile account as I have an extra, unused SIM card that I was hoping to activate online in hopes that it would maybe trigger a better signal or something so I wouldn't only be stuck with LTE coverage on this new phone.. except I couldn't login. Everytime I tried it would say "We’ve temporarily locked your account to protect your information. Please call Customer Care at 1-800-937-8997 or wait 24 hours to regain account access."I waited 24 hours to regain access, and the message still came up. I figured, okay, maybe I had the hours wrong.. I'll let it go for the weekend while I visit m

3 years ago

scoobysmithFirst activity

published in Accounts & Services

did everyone's service charges go up this month?

1194

3 years ago

magenta8370896First activity

asked in Accounts & Services

How to get proof of number block

During my visit of US, my phone was stolen then I asked T-mobile to block the number.I submit the request to insurance company to insure my lost device.They come back to me that they would need 'Proof from T-mobile that the telephone is blocked'.Can anyone help to advise me how to get the proof of number block?

3 years ago

magenta8412697First activity

asked in Accounts & Services

Music Unlimited in Canada on Simply Prepaid

I have the $40 Simply Prepaid plan with the $5 Mexico/Canada Unlimited add-on. I know my plan comes with Music Unlimited (or Music Freedom) in the US, which allows me to stream music (e.g. through Spotify), without it counting against my data allowance. But does Music Unlimited also apply when I'm roaming in Canada? That is, can I stream music in Canada without affecting my 5GB Mexico/Canada data allowance?

3 years ago

magenta8214789First activity

published in Accounts & Services

Enrolled in autopay but still have to pay manually?

I signed up for autopay weeks ago, but woke up this morning to a suspended account. Had to find wifi and pay manually online. The autopay is on (or so my account says). Please fix this problem. i did not enroll in autopay to log in every month to pay manually.

752

3 years ago

bigapplegregLearner

asked in Accounts & Services

I have PAYG - Legacy. If I get a new SIM, will I lose this plan?

I have a really old T-Mobile-branded Nokia flip phone, the mini SIM that came in the box with it, and T-Mobile's Pay As You Go - Legacy plan. When the time comes for me to replace this phone, I expect I'll have to get a new SIM, even if I find a T-Mobile-compatible phone that takes a mini SIM, since I believe this SIM is 2G only. So, will I lose my Legacy plan when I move my phone number to a new SIM?

3 years ago

amitkekanFirst activity

published in Accounts & Services

T-Mobile prepaid number is not getting ported to my new postpaid line

My T-Mobile prepaid number is not getting ported to my new postpaid line since last 5 days. I have been calling the Customer Care each day, but all they say is that "everything looks fine and i should wait for 24hrs more, the issue has been escalated."Today a new ticket has been raised again # 23121721 and i have been given another 48hrs wait period. Can someone please help as my prepaid number is out of service since 4 days.I have been told that prepaid to postpaid port takes onlt 2 hours, but my scenario is ridiculous.Also the customer care is not even able to let me know what the exact problem is, all I hear is there was an "error" in the system. Looks like no one checks this error until the customer complaints.I am facing some problems with communication due to my older number being put out of service, I hope this does not cause any financial problems to me!!

750

3 years ago

returnsgetlostHelper Level 1

asked in Accounts & Services

You want to get your last payment in your Equipment Installment Plan (EIP) refunded?

You want to get your last payment on your Equipment Installment Plan (EIP) refunded?T-Mobile's systems for accounting, billing, payment receipts, and equipment installment contracts do not always work together as they should.Please know that I cannot guarantee what happened to me will happen to you, so I start off with "good luck"!What you need to do: Pay off your EIP agreement during the last day of your billing cycle, and if the payment is not reflected in the billing cycle it occurred, you are entitled to NOT have to make another installment payment on your EIP agreement, so request a credit to your account for the EIP installment charged after you paid it off!WHAT HAPPENED TO ME1. On the day before the end of my billing cycle, I paid off five (5) of my EIP agreements. (I wanted to increase to available credit with T-Mobile for new devices while at the same time lowering my total monthly obligation to T-Mobile.)2. Please note that when I paid-off the EIP agreements, the payments

3 years ago

feliciaolFirst activity

asked in Accounts & Services

Random unknown numbers call/text me claiming that I called them, but I didn't

Hi,In the last few weeks I have received several calls/texts from random unknown people claiming that I called them. I have not, and I don't have those calls they claim I made in my history (which I would if it was an accidental dial). These numbers have the same area code and the same first three digits (beyond the area code) as my own number. The people on the other end seems genuinely questioning why I called them. Anyone knows what's happening here?

3 years ago

smdmy12First activity

asked in Accounts & Services

Calling Canada from Oklahoma

Can you tell me if it's free with my plan to call a number in Canada (area code 403)?

3 years ago

magenta8393341First activity

asked in Accounts & Services

T-Mobile Money

Hi there, I am trying to understand whether T-Mobile Money can be used also without linking it to a bank account i.e. topping up the digital wallet by depositing cash and how exactly that would work. Any idea? Thanks

3 years ago

magenta8404947ghous38First activity

asked in Accounts & Services

What is International Pass

International Pass has $5 fee. Is it $5 per month? I need international dialing. Does this addition cover international dialing and what rates do I get?

3 years ago

magenta8357340First activity

published in Accounts & Services

My experience at store4657

A young man named Khalil, gave me the best service I have ever received, this young man has wonderful customer service. Khalil was very attentive, polite,and he listened to what i wanted. This young man deserves to be employee of the month. Thanks Khalil for making my experience at your store GREAT.

212

3 years ago

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