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  • 19,767 Replies

5277 Discussions

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magenta4439202First activity
published in Accounts & Services

My T-Mobile Login Loop Bug

Dear Friends,I just battled for days (and now overcame!) a login loop issue while trying to log into My T-Mobile. I post this here on the off chance that it will help some other poor, confused soul, as I was mere minutes ago—and on the so-remote-it-makes-Pluto-look-near chance that it will actually get fixed.The problem is this...What appears to happen is that if you try to login with your phone number, and if T-Mobile thinks that you need to reset your password, there is absolutely no way to login to your account. You can't even use the mobile app. (You also can't login to contact support, because that requires logging in to My T-Mobile, and they have no email address you can contact.) (To their credit, I could have called them and attempted the verbal acrobatics of explaining this over the phone to some poor underpaid soul in a call center.)A story by (riveting) pictures:First, you try to login to My T-Mobile. It asks you to reset your password. (Side note, the password reset page is

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13 days ago
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Mmeza40First activity
posted in Accounts & Services

First Responder

I was assured in store by the employee that I would qualify for the discount, otherwise I would not have switched over my service from ATT which does include nurses. I am a first responder just not in your "terms" which is much broader than "police, firefighter, and emt". I take call and have to responded to emergency life support of pediatric cardiac patients. this is false advertisement to get people to commit to your service. 

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13 days ago
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LlapmfFirst activity
asked in Accounts & Services

first responders

Greetings  I am a nurse and I’m can’t help but wonder why nurses and physicians are not included in the first responders list. Of course , EMTs, fire fighters and police may respond to an emergency but once the patient is stabilized and transported to the care of physicians and nurses.  The EMTs, fire fighters and police will leave the facility and who is left to continue the care of patients. You guessed it : doctors and nurses.  So not to include nurses and physicians is a outright disrespect. I can vouch for any nurse or physician , who were directly in the frontline when COVID hit.  Just give us all the respect due and add us to the first responders list   Thank you kindly Erica Tullison RN —20 years strong 

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13 days ago
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Fgadel1972First activity
posted in Accounts & Services

We were scammed by the sales team

On Feb 3rd 2024 we were offered a promotion to have a $830 discount on each of two equipments an IPhone 15 and on an IPhone 15 pro.This  would render the IPhone 15 for free and the pro for less than $200, which would be payed through a $6/mo charge in our $90 plan. When we started receiving the bills, both Iphones are being charged on their full price, when we contacted support they said we would have to move to a $146 plan to have that promotion. Now we already sent our old phones and received the new ones and they don’t give us an option of returning these, getting ours back and terminate our contract. We have prints of the chat with them where the offer was made and they did investigate the chats so they know that we were lied to (yes, this was confirmed by their customer service over the phone) and still didn’t try to fix the issue, which takes the “mistake” explanation out of the question. We’re trying to see which is the quicker way of getting out of T-Mobile to another carrier.W

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13 days ago
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BamamistyFirst activity
posted in Accounts & Services

can’t transfer rebates to bank

After numerous tries, I finally got most of my rebate. I have added my card to Apple pay, but it will not allow me to transfer to my bank or anywhere else. Anyone else having this issue? I feel so let down by T-Mobile and all of the issues I have had like bad connection, slow, connection, having to call or text numerous times for the rebate. They promise you things that they don’t deliver.

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13 days ago
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PatrickVolt72First activity
asked in Accounts & Services

Assurant phone claim..

Hello everyone,                               I put in a claim 1 week ago today for a replacement phone from Assurant, paying my deductible instantly via Debit Card. Has anyone else had to wait quite a while for Assurant to ship out phones, and I’m also wondering what T-mobile themselves might do in the way of a bill credit, since I’m not able to use the wireless service I’m paying for? Very frustrated considering I pay extra for P360.  

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13 days ago
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jpleveneFirst activity
asked in Accounts & Services

Bought a NEW device that is faulty and T Mobile refuse to replace or refund

I bought a brand new Franklin Wireless RG2100 in December 2023 from the flagship T Mobile store in Las Vegas.  I am in NY and it is faulty.  I took it to a Boston T Mobile store who told me they couldn’t do anything as it was pre-paid (bought outright) and to call customer service.  I went to New Haven T Mobile store who told me to call customer service while instore as they had no process to deal with a pre-paid faulty device.  We called customer service who didn’t know what to do.  I called customer service the next day and spoke to a supervisor who also said he could do nothing.I have paid for a brand new device that is genuinely faulty, under warranty and still looks brand new, yet T Mobile have taken my money and refuse to refund me or give me a replacement device.Nobody disputes the unit is faulty, even though customer service imply they don’t trust me, however their own store on the phone told them it was as responsive as a “brick”.  What they are doing is nothing short of theft

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gramps28
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13 days ago
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NtanureFirst activity
asked in Accounts & Services

I canceled my t-mobile before and was charged my bank account

I canceled my t-mobile before and was charged in my bank account! I have two accounts and phone but I cancel only one and separate 

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syaoran
Pillar
13 days ago
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David MFirst activity
asked in Accounts & Services

Im getting billed on games on google play on a tablet i dont own

This all probably started in 2023 or 2022 but I didn’t notice that some I don’t know add a watch and tablet to my account and recently I noticed that someone is charging me gems and other things on a game called Free Fire: The Chaos on google play they have probably spend more than 200+ worth of in game stuff. I decided to solve this and go to a T-Mobile store and when I told them my situation they didn’t believe me and though I was the one that owned both the watch and tablet so they didn’t help me with my problem. Recently I have called T-Mobile to try and help me but they either don’t believe or say they have blocked the transactions they don’t work I stops for a while and when the transactions start again and I also tried to contact the fraud department but there no help I don’t know what to do now there wasting my money I want to find who’s behind all this. Do you guys have any suggestions? 

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gramps28
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14 days ago
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saadasimFirst activity
asked in Accounts & Services

t-mobile hub invite

T-Mobile Hub is a disaster for business accounts.  I had a business account but it for some reason my login was deleted from the systems and I had to apply for a new one.So I had to get a new invite.  Here is what I went through.I contacted T-mobile 04 4/3 and she was supposed to get me an invite.I contacted them again on 4/8 as I did not get an invite. The new rep could not find any notes on my previous call so I had to request a new invite.She told me that they would send a new email in 1-3 bus days and I had to continuously monitor my email and within 30 minutes of receiving the email, click on their link.  Is that a way to run a business?

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14 days ago
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jim1348First activity
asked in Accounts & Services

Have T-Mobile? Your 5G Service Is About To Get Much Faster

Does anybody on here happen to know how this project is coming or when it will be completed?https://www.digitaltrends.com/mobile/your-t-mobile-5g-service-is-about-to-get-a-big-performance-boost/

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15 days ago
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SCOLCLASSFirst activity
asked in Accounts & Services

USAGE DETAILS NOT UPDATED

My usage nor Digits has updated since my last cycle Jan 28th 2023.  I called and was told they were working on some technical issues and to check it in a few days.  A week later and it still is not updated.  Anyone else had that problem? 

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15 days ago
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magenta7716526First activity
asked in Accounts & Services

How to delete verified business call notificaion

My phone has a permanent notification re Verified Business Calls that cannot be removed.  How do I remove it?Why would I want 100’s of random business calls offering me a discount on a washing machine or some else just because they have paid T-Mobile an advertising fee. Only mentally challenged people who watch the shopping channels all day long would be interested.  99%+ of the people despise random marketing calls. 

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16 days ago
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animeangelusNovice
asked in Accounts & Services

3rd party account won't verify account owner

Legacy 3rd party employee discount account, began with sprint. I've called several times and gone into stores and nobody can give me admin access to my account. I need to update my information but I have to call or go in and jump through hoops in order to get anything done since it won't verify my account. I've tried pin and social security number verification. I can't access my own account at work for security purposes.

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16 days ago
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WhateverLahFirst activity
asked in Accounts & Services

Worst customer service

Tmobile became the worst customer service carrier since they became TMobile USA. The original TMobile customer service was not bad at all.The TMobile USA has the worst, I mean, the worst of all customer service of all any other carriers. Once you ported your numbers out of TMobile, that’s it, they don’t want to help you. They find all kinds of excuses not being able to help you. They keep telling you to call this and that, and when you call them, they told you to go to Store, etc. they keep bouncing you around until you give up calling or inquiring. Plus once your service is not with TMobile any longer, you loose the online access to billing in order to update the billing address for the credit proration. I don’t know why people keep switching over to TMOBILE?  

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16 days ago
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AliwidFirst activity
asked in Accounts & Services

Epson Printer will not connect to 5G gateway

My Epson ET-M7120 printer is unable to connect to the 5G Gateway.

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16 days ago
jmixer12
jmixer12First activity
asked in Accounts & Services

Where can I write a positive review for two T-mobile store employees

Where can I write a review?

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16 days ago
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Creams0daFirst activity
asked in Accounts & Services

Keep and switch program

Hoping to get some feedback or help on an ongoing issue that I have with the keep and switch program. Despite being on hours of phone call with customer support, and being told that the claim would be approved as I’ve provided all the necessary documentation, and have been told that that my s23 qualifies for the promotion, my claim keeps getting denied. I’d like to point out that my other device has already been approved and we have received credit for. 

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16 days ago
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R1ZFirst activity
asked in Accounts & Services

Online bill pay issue

Tried to pay online yesterday and today, but site has issue. Cannot add a payment method on the bill pay page. This is what it says “Something went wrong !!”. please fix the problem.

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17 days ago
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MobileTsuxFirst activity
asked in Accounts & Services

Intermittent Texts not receiving

I hope this letter finds you well. I am writing to formally lodge a complaint regarding the inadequate service I have been experiencing with T-Mobile. As a loyal customer of T-Mobile for 16 plus years, I have encountered a persistent issue that has greatly inconvenienced me and affected my ability to communicate effectively with my customers.The crux of my complaint lies in the fact that I am not receiving all of the text messages sent to me by my customers. This deficiency in service has led to numerous instances where important messages have failed to reach me in a timely manner, resulting in missed opportunities, delayed responses, and ultimately, dissatisfaction among my clientele.I have taken various steps to troubleshoot this issue on my end, including:Verifying that my device is in good working condition and has adequate signal strength.(Samsung tech documentation) Checking for any software updates or settings that may affect message delivery. Contacting individual customers to

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drnewcomb
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17 days ago
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t-M0racleHelper Level 1
asked in Accounts & Services

Apple TV+ on Us: for Magenta Max subscribers! Fine Print states Apple TV app registration? How can I resolve this issue without having an Apple device to load this app? Please advise!

 20220901Redeeming this offer is more confusing that it needs to be...the fine print states signing up for Apple TV app.  But it would best to DIRECT subscribers to the “Activate your Apple TV+ subscription below.  I couldn’t erase this post but I figured it out myself  so hopefully someone else that is confused will read this and see my STEP by STEP solution: Go to home page and scroll down to the graphic below for Activate your Apple TV+ subscription.  Step 1: click on wireless link if you are a current Magenta MAX subscriber and then follow prompts.  It will convert your current 1 year FREE Apple TV+ account that states you will be charged $4.99 to a credited by T-Mobile account.  Instead I was pulled into the fine print graphic that states registration via Apple TV app. You don’t need to do that.  Just follow the link in the Activate your Apple TV+ subscription graphic that I just mentioned above to process this new feature.  Anyhow good luck to you all.  Hope this helps others.   

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tidbits
Pillar
18 days ago
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MZ4224First activity
asked in Accounts & Services

I would like to leave a positive review of an employee for an in-store transaction, where is the best place to do this?

I recently helped my parents transfer their accounts to T-mobile we had the most helpful employee.  I would like for her to be recognized for her outstanding customer service.  Where can I leave a review?

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syaoran
Pillar
18 days ago
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Lanea826First activity
posted in Accounts & Services

HORRIBLE customer service.

Firstly not well trained individuals at the store who talk down on the competition… very tacky. Second the call representatives don’t seem to understand English very well, they say don’t worry when clearly there is an issue, they say we are taking care of it…. When they are not. Then you get a text message saying all of your concerns were addressed, when they were not… gaslight much?  they do not handle concerns. I was unable to be transferred to a supervisor and customer service appears to be harassing me with phone calls three days in a row because they clearly don’t communicate that I already talked with someone and I took care of the issue they were stating which by the way was due to untrained staff at their physical location who misguided in the process of keep and switch photo submissions.  Im very frustrated to say the least and wondering if I made a horrible decision switching from my previous carrier. 

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18 days ago
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joseph_marFirst activity
asked in Accounts & Services

Paying with UCard

Hi, i just received my UCard from United HealthCare (health insurance). This UCard may be used to buy foods, OTC and pay utilities bill too. My question is: Can i pay my T-Mobile bill with this card?. Thanks

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19 days ago
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VeracityFirst activity
asked in Accounts & Services

Grandfathered Simple Choice

I’ve been a loyal TMobile customer for years -- have 5 lines.  Just tried adding a sixth line to my grandfathered Simple Choice Plan.  One service representative indicated I could add a line for $10...next representative indicated I couldn’t add lines to that grandfathered plan anymore.Simple Choice Plan is perfect for me and my family, but don’t feel very important to T-Mobile and the few times I try to do something with my plan...just get hours of wasted time on the phone with customer service to be told they can’t do it.Any one else on grandfathered plan and feel like a second class citizen and considering other phone providers?  

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19 days ago
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