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Wondering if anyone else is newly having this issue. I found this thread that started two years ago but still had replies within the last four months and there doesn’t appear to be a solution. I spent nearly an hour on the phone with tech support earlier and though we tried a ton of resets on my phone, as well as her manually changing what tower my phone is connecting to, I still cannot receive text messages from most accounts, including T-Mobile verification codes. Tech support had to text the other phone on our account so I could verify it was me. Many things require two-factor authentication these days, so I can’t just go forward not receiving texts. Tech support said they would monitor my account for 48 hours, but wouldn’t be able to tell if I was being sent messages that ultimately weren’t getting delivered, so I’m not sure what the monitoring is going to do. I’m searching for any type of solution at this point. I feel like someone ought to be able to hit the master reset on my ph
SO this haopened tmobile tried to illegally charge me. I called them out on it and Carrie the agent was like oh well we refunded it so no big deal but only reason you refunded it is because i called you out on it and said i would report to FTC. IF i didnt catch or was on autopay TMOBILE would of illegally taken 5 from my account. SO not only will they put and illegal item on bill/ create fraudulent bill if you domt catch them they will also take the $$ for that fraudulent charge that tmobile created.Please people get off autopay, go back to paper statements and def check your bill every month. stats 101 if you have over hundred thousand customers and fraudulently charge one chances are you are doing it to others. think hypothetically tmobile does this to 1000/month times minumin of $5 per customer thats an illegal 5000/month tmobile is fraudulently charging customers, thats over 50,000 a year....hypothetically if tmobile did do this on massive scales they are collect alot of illeg
Does anyone have an unpublished way to contact the Fraud Department?This whole setup at T-Mobile is pathetic. This internal department exists that can deactivate an account on a whim, and no one can contact them. Customer Care can't get a hold of them; the number they used to have was deactivated. The store support teams can't contact them; the best they can do is open a case and wait to hear back.How is this acceptable when T-Mobile sells itself as the friendly, no BS carrier? I'm paid up on my charges (it's a brand new account), but my account was marked fraudulent in the middle of a porting process. You deactivated not only my T-Mobile services, but also terminated my old carrier's plan due to the port. I also have no guarantee as of now that I'll be keeping my number.Everyone I contact just quotes the standard "24 to 48 hours" response for fraud responses, but that's unacceptable.If you don't know what I'm talking about, pray that you never travel frequently or try to make account
I have not received a refund back from tmobile for the phone that I have returned on Nov 15th 2017, I called Tmobile many times and I see there is a big gap between sales and services, no one has an idea of how much I paid what is the refund I am expecting and whats going on. My recommendation is never to purchase a phone from Tmobile it's just from experience. Does anyone know or can help on how to get my refund back.
Yesterday, someone went into a T-Mobile retail store used a fake California Drivers License to buy a copy of my SIM card. Fortunately, I received a text message stating that a SIM card had been issued to my account. I called T-Mobile Customer Service and the Rep told me how I was compromised, helped me change my SIM card and reported the fraud. I was concerned regarding how related accounts on my phone might be compromised. She suggested that i change all passwords used on my phone and tried to connect me to t-mobile fraud prevention. She was unable to connect me before my call was terminated (dropped).I called customer service again and a new rep was very helpful and informed me he would try to get someone from fraud to talk to me, then told me that they had gone home but would call me today. I did not get this call so this morning I called again and was told that I could not talk to the fraud group, they had no contact information to give me and that they would complete a form re
I log in with T-mobile ID successfully, verify account security check in order to access my account but after that I don't find any information about my account in My T-mobile - my profile, my account home and so on. Also I can't access to T-mobile app. I addressed a the same request to support by phone on 07.01.19. Please, help me to access to My T-mobile with full information and T-mobile app
I have heard about this happening to a lot of people, unfortunately I saw all the stories *after* I filed a claim. I will soon have to mail my damaged phone back. I contacted T-Force and they said that I cannot turn it in in-store since the Protection<360> stuff all goes through Assurant. I am scared they will lose my returned phone and then bill me for it, as has happened to so many other people.Has anyone successfully done a return with Assurant? Any advice as to how I can protect myself - like getting a receipt and buying package insurance? I've also heard filming myself boxing the phone and sending the package is good, does that really help?And what can I do if/when they lose my phone? Also, has anyone actually had a *good* experience with Assurant or Jump? Literally all I am seeing is horror stories.
Has anyone heard anything from T-Mobile about the massive security breach - due to the company’s extreme carelessness - causing theft of customers’ data? I have learned about this only from news media reports, not from the company itself despite my being a customer of theirs for the past 6 years. I was really surprised that even when logging onto my T-Mobile account online, the website has absolutely no reference to this incident let alone any advice on what customers should do. Is there any way to determine whether I am one of the 40 million customers whose data was stolen? Besides changing my account PIN and password which I already did (due to advice given in newspaper articles, nothing from T-Mobile itself), what else can I do to keep safe?
My phone is locked to T-mobile and had put in a request to unlock a week ago providing my IMEI. I am no more a T-mobile customer, so my phone does not accept any other sim. I was told that I would have it unlocked within 48 hours, but it is not even after 7 days. I had put a request again and even that timeframe has passed. What should I do to have this issue resolved and avoid false assurances from your representatives?
I am perplexed at the new international high-speed add on option. I used to be able to buy an add-on for 10 days. I now see it's 24h at $5. If I need it for 7 days, does this mean I have to - while traveling to boot - re-active this manually EVERY SINGLE DAY now? That's the last thing I want to worry about.I don't mind the price - but there has to be a way to automate that for, say, 7 days in a row? Or bring back the old plans & scheduling.. ?!AT&T and Verizon have that flexibility! Usually T-Mobile drives innovation, but seems to be lacking here now.
Hi,For the past 3 weeks, messages sent to email@example.com are being rejected and returned with a message like this:550 permanent failure for one or more recipients (firstname.lastname@example.org:blocked)I work for a large university and we use Google as our e-mail service, yet messages are blocked. I also can't send mail from a subdomain within our main university domain that does not use GMail. We have a proper SPF record and the sending mail server is allowed to send per the SPF record.I have contacted t-mobile support by phone multiple times but the staff answering the phone are not able to address or even understand the problem. Reading other similar posts here, I see that somehow you have to call in and get added to a 'approved sender' list. Can somebody tell me what number to call for support that would understand this issue? Thanks.
I've had "Free Data for life" on my tablet for a couple of years now. In July 2018 or so, it suddenly stopped working. I've already spent hours on the phone and a few more hours in store talking to support, after which they promised to get back to me (they never did). The device can access the T-mobile homepage just fine (so it's not a hardware issue). It just can't connect anywhere else, as if it's being blocked.Anyone else having any problem with "Free data for life"? I'm in the SF Bay area, California, if that matters.I don't seem to have much leverage since it's not like I can ask for a refund...
The Internet-connected voicemail server (named "voicemail.my.t-mobile.com" ) behind T-Mobile's customer/web-portal (My T-Mobile) disappeared last week and has yet to reappear. Both URLs for the server on the My T-Mobile account-management pages remain unchanged/updated ( https://manage.my.t-mobile.com/PartnerServices.aspx?service=visualvm&source=MyTMobile ) and thus a "page not found" (HTTP 404) error results when attempting to check/manage voicemail via T-Mobile's customer/web-portal.T-Mobile has to date provided no estimate for a return to service, and - adding insult to injury - T-Mobile is continuing to deduct minutes from its "Pay as you Go" customers when those customers use their T-Mobile cell-service to check/manage voicemail while waiting for T-Mobile to fix access to voicemail via T-Mobile's customer/web-portal.T-Mobile is thus profiting from its own error at the expense of its "Pay as you Go" customers.
Unlock App says not eligible I've called support and they've have stated I am eligible every time. I have not been provided unlock codes. I have been calling support for a week. I am out of the country without any mobile data.I've met the prepaid eligibility, $100, 4+mo etc. I own my device.moto e5 plus, the Unlock app refuses to unlock the device, I've tried the factory reset, and clearing data caches. nothing is working. And calling support gets me in an unless loop of techs saying they will "email me within 24 hours"... and then nothing happens.I've called 12/28, 1/2, 1/3, 1/4Please someone unlock this device.
I'm wanting to add a family member, but I can't find out if I can still add a line while I'm on the simple choice plan (it's not the prepaid one), does anyone know if I can add a third line to my existing 2-line simple choice plan? I recall a few months back where T-Mobile was offering a free add-on line (limited time offer I think), but that was probably if I moved to the T-Mobile ONE plan, does anyone know if T-Mobile will still do this? A second side question, can anyone recommend a simple (preferably NOT a smart phone) phone for my 80 year old mother that will work on the T-Mobile network? She's not technically savvy so that's why I'd want to go with a flip or bar phone, and one with large buttons, etc.? Thanks everyone.
The only reason I wanted to switch to T-mobile last year was to utilize promotion that was going on around November 2017 (Buy 2 iPhone X and get $700 in rebate). I clearly mentioned to person I spoke with that I don't want to purchase iPhone X and will wait till next iPhone is launched in September. Person assured me that you would be able to use whatever promotion is going on around that time on you existing line without adding a new line (since I switched from ATT to T-mobile and on newly added lines I am not using promotion). He said you can safely switch to T-Mobile right now and you would be able to use promotion when next iPhone will be launched since T-Mobile will definitely have some kind of promotion during next thanksgiving.Now when I called them that I want to use current promotion, they are saying I can't use promotion without adding a line. I mean this is ridiculous, why would I add another line. They simply can not honor me what was promised by T-Mobile, at this point I
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