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  • 5,271 Discussions
  • 19,746 Replies

5271 Discussions

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lnishikawaFirst activity
asked in Accounts & Services

International rates over WiFi calling

Hi,I’m very confused about the international rates when making a WiFi call to a number overseas on a T-Mobile One plan. According to the support page, which I have read a thousand times, wifi calls are billed at 0.20$ per minute to most countries.But I’ve been now billed over $200 (over 3.00$ per minute) for one call to a Netherlands mobile and a second call to a Switzerland landline. How is this possible?If the policy on the website is incorrect, it should be fixed. I would also ask to be reimbursed for these two calls as the policy was misleading (I would have called from another phone had I not already read the policy and been assured the rate would be 0.20$ per minute.text and link below: lIf you have a T-Mobile ONE or Simple Choice rate plan:From any Simple Global country to any other country are $0.20/min (same as cellular).From non-Simple Global countries to other countries are charged at World Class rates.Wi-Fi CallingHow do I get this resolved? The customer care people I’ve sp

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1 year ago
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bm524First activity
asked in Accounts & Services

Can't receive text messages from most sources, including T-Mobile verification

Wondering if anyone else is newly having this issue. I found this thread that started two years ago but still had replies within the last four months and there doesn’t appear to be a solution. I spent nearly an hour on the phone with tech support earlier and though we tried a ton of resets on my phone, as well as her manually changing what tower my phone is connecting to, I still cannot receive text messages from most accounts, including T-Mobile verification codes. Tech support had to text the other phone on our account so I could verify it was me. Many things require two-factor authentication these days, so I can’t just go forward not receiving texts. Tech support said they would monitor my account for 48 hours, but wouldn’t be able to tell if I was being sent messages that ultimately weren’t getting delivered, so I’m not sure what the monitoring is going to do. I’m searching for any type of solution at this point. I feel like someone ought to be able to hit the master reset on my ph

36
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11 months ago
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dangioffreFirst activity
asked in Accounts & Services

Text/call forward

MY phone screen cracked and it's going to be a week or 2 before I can replace it. I was wondering if there was a way to forward my text to my email or a different device and my phone calls to my work cell. Any way to do this? Thanks.

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2 months ago
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irritableallthetimeFirst activity
asked in Accounts & Services

How can I block ALL text messages sent from EMAIL ADDRESSES?

I am receiving text messages from email addresses, How can I block them?

73
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1 year ago
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kronikoleFirst activity
asked in Accounts & Services

How to Activate Samsung watch LTE

I need to activate a Samsung watch LTE

38
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1 year ago
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hopehouse2010First activity
asked in Accounts & Services

How can I lower my bill?

How can I lower my bill?  We have come into some hard times financially and need to lower our cell bill or switch to another company.

5
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2 years ago
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quekboonkingFirst activity
published in Accounts & Services

Unable to make payment

I want to pay my bill but your system does not want to accept it. Your system shows "Enter a valid card number" or "Enter a valid routing number" for the cards/accounts that have been used for a long time to pay T-Mobile bills without any problems before. That looks to me like a bug in your web/payment system. Please let me know how to overcome this issue.

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10 months ago
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rbk070483First activity
asked in Accounts & Services

calls from jail

so my friend currently is in county jail and has been calling me for months and i have been getting the calls until recently, however the past maybe 2 months or so he has called several times where it doesnt even ring on my end but it will his and eventually get my voice mail and when you look at my call records the number shows up on there too...it doesnt happen every time he calls the past 2 months just sometimes...my account is in good standing and i prepay for jail minutes with my credit card so its not like i even add them to my tmobile bill...anyone else have this kind of issue or has? can anyone help? i called customer service and basically they didnt know why either and this doesnt happen with anyone else

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1 month ago
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magenta4023789First activity
asked in Accounts & Services

how can i delete my messages from my usage log?

I need to see if there is a way to delete a certain number from my messaging log on my T-Mobile account, does anyone know a way to do this? It's only one number but multiple messages incoming and outgoing.I have deleted the messages from my device but now need the "account message usage" to be gone....I have a nose significant other and I just don't need the argument

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gramps28
Pillar
1 month ago
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yesindeedsirFirst activity
asked in Accounts & Services

How do you redeem the discord nitro?

I can’t redeem my nitro because everytime i try to, it just opens up discord. The instructions tell my to verify my email, even though it already is. I really want this nitro bad. Can someone help me?

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2 years ago
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jptakFirst activity
asked in Accounts & Services

Help retrieving call records

Hi,I'm a former T-Mobile customer.  I'm involved in an unfortunate child custody case and need to show call records from my step-son to my wife's deadbeat dad ex-husband.  Some weeks those calls originated from my phone.I can no longer log into "My T-Mobile" - it tells me the phone number I entered is no longer a T-Mobile number (which is correct, my number was ported to another provider).Is there a way I can gain access to my account or call records while I was a customer?Thank youJim

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Pillar
4 months ago
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IzzaFirst activity
asked in Accounts & Services

keller postman

I received an email from Keller Postman with a link to a DocuSign document re: settlement for data breach. I can't tell if it's legit or fishing. Does not ask for any person info but I am still wary.

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1 year ago
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pganneFirst activity
asked in Accounts & Services

T-Mobile app keeps stopping.

This issue with the “T-Mobile app keeps stopping” has been going on for many months.  About a month ago, I found out in this forum that t-mobile was aware of the issue & was working on it.  It stopped for awhile & started again a few days ago.  This is beyond annoying.  I have tried everything I could think of - uninstalling the app, updating the app, reinstalling the app, rebooting after doing anything new, etc.  At times my phone is almost unusable because the message pops up when I am trying to do something crucial - like making a payment to a medical provider.  This can’t be that difficult of a fix.  T-Mobile - your response to this issue is unacceptable.  When are you going to fix this issue permanently.  I am tired of my phone being held hostage to your dismissal of this problem & your refusal to make a permanent fix.

16
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8 months ago
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emaldo1983First activity
asked in Accounts & Services

FamilyWhere Is ruining my life!!

so im a 34 year old woman who has a spouse that constantly uses the FamilyWhere app to track my location. That alone is extremely annoying. But what’s worse is that it’s oftern not accurate and tells him I’m at places that I am not. I’m not a child that needs to be tracked. does anyone know of an outside app that can completely block my gps signa? Turning off my location services on my iPhone doesn’t work. Please I’m so sick of fighting over the results it gives him.  I called tomobile to ask them for help all the rep said was that he could disable my short codes, which would block the app. But since my spouse is the account holder all he had to do was call T-Mobile and reverse what I did. This is hell!!! Please someone any help is appreciated.

21
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4 months ago
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BertrandHelper Level 1
asked in Accounts & Services

Why is T-mobile charging for WhatsApp international video calls?

I have been noticing increases on my monthly bill lately and called in to verify. The agent  told me the extra charge is due to an international call. But guess what: I have been calling my country for years using WhatsApp Video Call and I have never been charged, since I have unlimited data. When I google the question I realize I’m not the only one who has this problem with T-Mobile. On my first call to the billing department the agent told me that international phone calls made through WhatsApp can be charged; she issued a one time courtesy refund to my account though. Then I spoke to a second agent and then a third agent, who both blamed WhatsApp for the issue. Here is what What’sApp says on google about this known issue:“WhatsApp uses your phone's cellular connection or Wi-Fi network to send and receive messages and calls to your family and friends. As long as you haven't exceeded your mobile data allowance or you're connected to a free Wi-Fi network, your mobile provider shouldn't

28
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2 months ago
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2033088389First activity
asked in Accounts & Services

how do i check my voice mail from another phone

how do i check my voice mail from another phone?

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10 months ago
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ctsai319First activity
asked in Accounts & Services

Pay off EIP early & bill credit

I got my new iphone 7 with the iphone trade up promo (I traded in iphone 6s) that I can receive bill credit for 24 months to eventually bring down my phone cost to 0. But I am wondering if I pay the EIP balance off early now while still keeping that line active, will it stop me from receiving bill credits for the remaining 22 billing cycles? Or I will still receive the remaining 22 months bill credit? Thanks for answering

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1 year ago
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magenta9313609Rookie
asked in Accounts & Services

On Us with AirPods promotion & rebates

We just upgraded our 4 iPhones with the On Us with Apple AirPods promotion with rebates. We are already regretting it.First the promotion credits to your account are spread over 30 months. That’s 30 months that you are now locked into T-Mobile.Second the promotion / rebate site DOES NOT WORK. When I contacted T-Mobile they sounded surprised that I was having an issue. Search the forums and you will see that this has been an issue for a lot of customers.This is a bait and switch tactic. I regret upgrading with T-Mobile. We should have just moved to Verizon.Since T-Mobile customer service monitors this forum, I want the rebates for the AirPods and iPhone trade ins taken care of immediately or I will report this to the BBB. This is clearly a known issue that T-Mobile has failed to address.

27
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2 years ago
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tendoboy1984First activity
asked in Accounts & Services

What's the easiest way to do a Jump upgrade? Online or in-store?

Do I have to send my old phone before I receive the new one, or after? How will I know if T-Mobile will pay off the remaining balance?

4
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2 years ago
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ielissaaFirst activity
asked in Accounts & Services

Can I take myself off of the account?

I am no longer on the plan that is under my name with Tmobile. I was wondering if I would be able to take all of my information off of the account so I would no longer be responsible if there would be a missed payment and it went to collections. I need to remove this if I can because I do not want to be reliable for that!Let me know!

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2 years ago
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skeeter38First activity
asked in Accounts & Services

How to change PIN if you don't know your old one?

How in the world do I change my PIN if I don’t know my old PIN? I want to change carriers and they are asking for my PIN

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Pillar
5 months ago
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izzy248First activity
asked in Accounts & Services

Is it possible to send a text message through your PC?

Occasionally Ill get a text while Im on my laptop and Im just wondering is there an app or something I can download that is provided by T-Mobile, or by Samsung, that allows me to text the person in my phone through my computer rather than my phone?This would also be helpful for those long winded messages that need to be sent that you just dont feel like texting all through your phone, and could type much faster and with more accuracy through your computer.

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4 months ago
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magenta7011378First activity
asked in Accounts & Services

Assurant return concern

I have heard about this happening to a lot of people, unfortunately I saw all the stories *after* I filed a claim. I will soon have to mail my damaged phone back. I contacted T-Force and they said that I cannot turn it in in-store since the Protection<360> stuff all goes through Assurant. I am scared they will lose my returned phone and then bill me for it, as has happened to so many other people.Has anyone successfully done a return with Assurant? Any advice as to how I can protect myself - like getting a receipt and buying package insurance? I've also heard filming myself boxing the phone and sending the package is good, does that really help?And what can I do if/when they lose my phone? Also, has anyone actually had a *good* experience with Assurant or Jump? Literally all I am seeing is horror stories.

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2 years ago
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KaticeRookie
asked in Accounts & Services

Missing Phone Numbers and Texts from Usage

I read the answer from a year ago and that can’t be correct. My text usage has numbers from friends and family that are iPhone to iPhone and on the “wireless network”. If those numbers show up, why wouldn’t all iPhone numbers? And regardless, the phone number(s) on my usage history should always be there. I have messages from only 1 day that don’t have a phone number on my usage report. 1 day. Wouldn’t it more likely be that there was a network error on that day or something more plausible seeing as how most of us with this issue have seen our other iPhone to iPhone texts for months. 

11
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1 year ago
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QueenblueFirst activity
posted in Accounts & Services

does anybody know the exact amount of days your bill can be late before they shut off your phone?

I was curious to know if anyone knew the exact many days that your bill can be late before they shut your phones off I like to know just in case I can't afford it at the due date I know when I can next pay it for sure thank you in advance

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8 months ago
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