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  • 5,274 Discussions
  • 19,580 Replies

5274 Discussions

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Small LadyNovice
asked in Accounts & Services

Family Mode Not Working After Lpgin

If anyone in the world can help me with the above issue I would appreciate you so much! I never had issues with FamilyMode before, and I recently bought a new phone, tried to log in as normal, and after login it does not let me move past the terms and conditions! I keep getting this error message and I’ve done everything humanly possible from uninstall reinstall clear cache tried different devices android and apple removed the feature from my account and re add it escalated this through tech support but they keep outsourcing me and they never can explain the issue correctly so the engineering team keeps kicking it back I’m pulling hair at this point trying to see how I can ever use this app again it was very helpful to me before ! I would like to note that the old phone that I had plus my child’s old phone are both completely factory reset so there should be nothing from family mode tied to those old devices…anyone can help?

0
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26 days ago
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magenta10477652First activity
published in Accounts & Services

Hold Time

I am a new customer and have issue with phone porting over...I have called in and have been on hold for over 2 hrs...Is this typical? If so I may have made a mistake signing up for their service.

12969
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26 days ago
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noelleinmantyFirst activity
asked in Accounts & Services

Verify My Age

I have been with T-Mobile for 2 years. Today, I got a message that they want me to verify my age for the 55+ plan. Said I have to come into a store in person. That seems ridiculous. My friends have the same plan and none of them were asked. Why can’t I send a photo ID picture to them via a secure link or email? 

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syaoran
Pillar
27 days ago
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CJH-JordanFirst activity
posted in Accounts & Services

How Can T-mobile get away with Stealing & NEVER resolve issues, only promising to have a Supervisor Call back but Never Do?

Wow! T-mobile is a bunch of thieves! It seems they are known to make deals in store and sell promotional offers that never seem to translate to your bill. Then they claim those offers never existed & meanwhile you are out your equipment you previously traded & now have lost the unlimited phone plans you had been grandfathered in using for previous 7 years. Only to be unable to get any manager on the phone to return your call as promised by the reps you have repeatedly wasted HOURS with on the phone! Run don’t walk - RUN away from such unethical practices! I am no reading many similar stories here online exactly as it happened to me AFTER I’ve been with the T-mobile company for 7 years + already. My account was on a set-it and forget it but we went in to purchase new phones at Christmas. Instead of simply allowing us to buy 2 phones billed full price at $33 each per mo (to increase  our bill $66 each month total)  - we were up sold a whirlwind of complicated promo deals based on

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27 days ago
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magenta7616177First activity
asked in Accounts & Services

T-mobile never stopped billing me even months after account closed!

Hello,I need help and T-mobile customer service on the phone is very difficult to talk to. Although they are nice, and they seem eager to help, they do not understand the problem and they keep making up answers hoping one of them will stick. None of the stick.IntroductionI had service starting in late August, and in mid October, I spoke to a T-mobile agent online and requested that my account be terminated after the current bill ends. He informed me that I couldn't get a refund for previously paid bills because those bills were for the current month of services. Okay, fine. I asked to cancel the day the cycle ends so I would use all my paid for services without owing anything. He confirmed that I would not owe anything after that. The agent did not wait until the end of the cycle and instead, cancelled my service right away, with a week or so that I paid for that I didn't get back. No problem. They can keep it. The ProblemT-mobile kept my autopay still going, and my bills keep coming e

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27 days ago
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DrGlobiFirst activity
asked in Accounts & Services

Not receiving SMS from international numbers

People in Europe are trying to send me SMS, but I am not getting any. How can I get TMobile to fix that problem? 

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27 days ago
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Allie_C_Baker1986Learner
asked in Accounts & Services

I changed Plans to Magenta

I would like to re add the Scam Blocking on it after it goes into effect on the 7th! How do I do that? Can I go into my account and manually get it? Or do I have to go into a T-Mobile store and get it added on from there?

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gramps28
Pillar
28 days ago
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TGreshamFirst activity
asked in Accounts & Services

HOW MANY OF YOU HAVE BEEN SCAMMED OUT OF REBATE?

Now that I am looking into this, it looks like TMobile has a widespread rebate scam. I can’t believe the number of posts here. ARE YOU LISTENING, TMOBILE? I would recommend screenshotting all conversations with TMobile and filing a complaint.

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28 days ago
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jomijomi998First activity
asked in Accounts & Services

Payment History

Because I’m self-employed and work from home, I need to record and total all of my T-Mobile payments for the tax filing year.  Luckily, I save all of my paper bills and can use them to compile the information needed, but it’s a timely process.Does anyone know where I can find all of my payment history so that I can download or screenshot the information?

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syaoran
Pillar
28 days ago
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RobnginaFirst activity
asked in Accounts & Services

50.00 gift card

Why haven't I received my 50.00 gift card for signing up with t-mobile home internet?

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29 days ago
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miresdeFirst activity
asked in Accounts & Services

Customer Service Rep

Is there a way to reach a customer support person at T-mobile?  I called 611 but the representative I spoke with was unable to even understand my request.  I’ve now been waiting on hold for over an hour!

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gramps28
Pillar
29 days ago
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JillRRFirst activity
asked in Accounts & Services

Referal

I have the home internet and was told I can do the referral program but once the email was sent and I tried to log into to do it guess what if you only have the internet you can’t do the referral program.  That is not right at all.   Everyone needs to know this ……...When I called I have one person saying yes and then next person saying NO!    Won’t refer anyone else now.   :(

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29 days ago
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dalyneroxanneFirst activity
asked in Accounts & Services

Buying Leased Device

Does anyone know how to purchase their previously leased device? When I was a Sprint customer I was given the option after my lease ended to just buy the device online, and when I went to do that with T-Mobile it wasn’t an option and instead they are charging me a month to month lease fee. Is this one of those things where I’ll have to call? 

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gramps28
Pillar
30 days ago
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Action1024First activity
posted in Accounts & Services

SOLVED Voicemails not showing up until days after they were left

IPhone8+ I’ve struggled with delayed call and voicemail notifications for years. A phone reboot or airplane mode toggle or network reset would show the missing notifications….but subsequent missed calls/voicemails would not appear.After many wasted hours of support calls and store visits with no resolution, I finally found the source of my problems…….too many visual voicemails!!!!!! PERMANENTLY DELETE ALL OLD/LARGE VISUAL VOICEMAILS!!!!!!!!After removing ~100 visual voicemail messages, I now get immediate  missed call and voicemail notifications.I am so happy!!    

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30 days ago
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CharlessouserFirst activity
posted in Accounts & Services

6 fays 3hrs a day phone still not fixed

Been dealing with tmobike for 6 days up to 3hrs a day constantly promised it would be my last call. Tech support does a reset says they'll call back after rest and never call back. Each time I stressed how important my phone is to my job. Never once was I offered a refurbished phone which I qualify for until I went to a brick and mortar store yesterday which takes 3days to relieve and won't be here in time fir me to save my job tomorrow, but could have 6,5,4 3 days ago when the reps and techs were waiting my time

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1 month ago
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YurdeztineeFirst activity
asked in Accounts & Services

canceling service

Can I cancel my plan…I pay 155 for 4 lines but I want to cancel a line. I currently have Magenta 1.0 I want to cancel my whole plan and start a new plan and trade in 3 iPhone 12 Pro Max and get the promotion and change my plan. Will they let me do it

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tidbits
Pillar
1 month ago
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MiownameFirst activity
posted in Accounts & Services

how to get upper.mabagement firesd and start again with people who care? when you have more bad than good ita time to clean house and start again.

T-mobile constantly promises and never delivers. T mobile keeps forcing you to change rate plans when you don't want to and they continue to stop honoring discounts and promotions and credits making you cool and wait on hold for an hour's at a time just to get things that you were promised.  Upper management has set up this apathetic policy and they don't give a d*** about their customers anymore witch is sad since t mobile used to be a great company with great customer service but since we have all these new young executives who know nothing. Bring back people who care and are willing to build a good company.   Stop outsourcing everything, bring the jobs back to the US.  Allow customer service people or their managers to make real corporate decisions again.Stop with these stupid rate plans.The phone uses basic electronics and doesn't require much labor to maintain the system.  Towers and relays are still spotty.  Maybe one day t-mobile will grow up and become a decent company but unti

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1 month ago
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alabamapastorFirst activity
asked in Accounts & Services

The worst customer service

I waited 1hr and 5 min until I got my call answered, for then be transferred to another line and 40 min and I am still waiting for any signs of life. T mobile use to be good, I have been with them more than 12 yrs, but I think is time to move on. They blame the Covid but today sept 9, 2021 they could get contract with another call center and get it solve. Time still counting while I write 42 min.

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1 month ago
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TennaCVolsFirst activity
asked in Accounts & Services

First Responder Verfiication Issue(s)

Anyone else had or having issues getting their first responders discount verified and added to their account??I am wanting to get the first responders discount added to my account so earlier this week I got on the T-Mobile website and uploaded my volunteer firefighter id like it said too. Well the next day I got a response saying they couldn’t verify eligibility using the ID that I uploaded. I called twice to customer service asking about it...the first lady sounded like she didn’t know anything about the first responder discount and she kept putting me on hold to talk to her “supervisor”. Finally she told me that she would have to submit a ticket and she would be in touch. I decided that afternoon to call back and talk to someone else. This woman told me two different things...the first was that the notes said the ID that I uploaded was possibly fraudulent and that i would need to resubmit it and then later in the same call she said the pixilation of the uploaded pic was the problem.

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1 month ago
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lfigueroa608First activity
asked in Accounts & Services

leaving family plan (owner of account)

HiI’m the owner on an existing family plan and I’m wondering how it’ll work if I leave. What happens to the second line? Currently on a simple choice plan with 2 lines. I know I need to be mindful of when in my billing cycle I leave, port my number over etc, but I’m really more so interested in finding out what the other line can expect to happen. How does tmobile adjust their billing when the primary account holder leaves? Any help would be much appreciated.

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1 month ago
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HUGOBOSSFirst activity
asked in Accounts & Services

How many tries does it take to get my porting credits added to my account?

I ported over during the holiday from Verizon, I brought over 2 phones with numbers along adding a 3rd line. I was promised up to $800 per line to transfer from Verizon and I can’t get any help on this, not 1 person wants to own it, HOW CAN I GET THE HELP!?!?

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1 month ago
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Jstsktnby1First activity
asked in Accounts & Services

Over Paid Lease

I have two phones on my account. Both phones were lease to own. The lease charges should have stopped 11 months ago. I called once last year and got nowhere with CS. Last year was a rough one for me so unfortunately I couldn’t keep calling and fighting and T-Mobile continued to charge me a lease fee. I was involved in a fatal traffic accident and was facing misdemeanor manslaughter charges all while trying to get divorced. I had plenty of other things to deal with while working fulltime and studying to get certified in my field. Today T-Mobile calls and tells me that they will only give me a credit for the last two months as they will not go back any farther. If I owed T-Mobile for anything farther back then two months I would certainly be made to pay so why doesn’t T-Mobile???

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syaoran
Pillar
1 month ago
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drishtipanjwaniFirst activity
posted in Accounts & Services

Collection Agency

I was trying to sort out issues regarding my account urgently. I just called in and was told my account was with a collection agency due to an upaid bill which I never knew about otherwise I would've paid it immediately. As soon as I found out I did pay it over the phone with t-mobile yesterday but they said they couldn't help me today because it was still with the agency. In the past when this has happened once before T-mobile provided me with the name and number so that I could contact the agency to immediately let them know the amount had been settled and return back the account. Although this time t-mobile is refusing to give me the agency details despite having paid the amount. PLEASE HELP. URGENT MATTER.

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1 month ago
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SunsetFirst activity
asked in Accounts & Services

Overcharged for 1 Year

I have been overcharged for about a year for equipment when I joined with a promotion for a free phone upon obtaining service.  Despite numerous calls and promises from supervisors that it was a mistake and would be corrected, T Mobile continues to make this billing error and now claims a balance is due when I have been overcharged and should be due a credit.  I had to take it off autopay because they continued to overcharge, always with the promise it would be fixed “next month.”  At this point, I am ready to go to another carrier that would be more professional.  How can I terminate this phone situation or get them to correct the problem?  At this point, I cannot recommend T Mobile, yet they end every call by wanting me to say I would recommend them while providing poor service.  The customer reps themselves are polite, so I have no problem with them, but somewhere there is no oversight to fix what should be an easy problem to handle.

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1 month ago
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jnr1062First activity
asked in Accounts & Services

Autopay discount not on bill

I switched to T-mobile internet at the end of February. I just received my first bill and autopay payment was debited from my account today. However, the $5 autopay discount was not applied. Should I expect this to show up on next month’s bill or should it have been on the first bill?

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F
1 month ago
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