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Accounts & Services

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VeracityFirst activity

asked in Accounts & Services

Grandfathered Simple Choice

I’ve been a loyal TMobile customer for years -- have 5 lines. Just tried adding a sixth line to my grandfathered Simple Choice Plan. One service representative indicated I could add a line for $10...next representative indicated I couldn’t add lines to that grandfathered plan anymore.Simple Choice Plan is perfect for me and my family, but don’t feel very important to T-Mobile and the few times I try to do something with my plan...just get hours of wasted time on the phone with customer service to be told they can’t do it.Any one else on grandfathered plan and feel like a second class citizen and considering other phone providers?

6 days ago

cecsurFirst activity

asked in Accounts & Services

I can't access My T-Mobile account in any browser

Hi,I can't access my T-Mobile account in the web. I can access no problem in the app. I tried Chrome and Microsoft Edge. I cleared history, cache, cookies with the same result. After I login, the page only display the footer…This has been happening for months. I was able to see the account a couple of weeks ago when I clear the cache. I tried the next day and even though I deleted everything (cache, cookies), I couldn't access it.This is a business account. Please help

6 days ago

JohnboyFirst activity

asked in Accounts & Services

phone problems

People call me and phone tells them phone no longer in service.

6 days ago

bansiddhuFirst activity

asked in Accounts & Services

How to get Fixed Equipment Installment Plan promotion permanently ?

Guys,I bought a phone last year during Thanksgiving season on EIP under a promotion, since then I am having trouble getting the promotion applied automatically. I have to call after every billing cycle and the rep adjusts the promotion and repeatedly confirms that it has been taken care forever and It will appear correctly on my bills going forward . However seems like their system is either broken or they are NOT doing it right and I end up wasting my time over the phone with reps again and again. It is a chronic issue that I want T-Mobile address as I want to respect their and my time. I have no issue with service or the customer service reps as they are nice, courteous and acknowledge the issue evetime I call them. however, It is six billing cycles and I have wasted over 7 hours of my time and 7 hours of T-Mobile’s time. that itself is more than the cost of the phone. Can someone at T-Mobile fix the issue?

6 days ago

KajuRookie

asked in Accounts & Services

active pre paidsim card but no signal in overseas

I’ve a prepaid sim card (legacy pay as you go) I am in HK but recently there is no reception when using the SIM card here. I’ve been using to receive verification code in HK all this years & no problem before. My plan is still active. I am not sure if this is because the big SIM card has defect or something wrong with my old mobile phone. Since this is the big SIM card , I do not have a mobile that can insert the big SIM card to try it out. I tried to authorise my cousin to change a small SIM card on my behalf with my authorisation letter but T-Mobile staff in the shop not allow a 3 rd party to do so.Pls advice if I should ask someone to cut the SIM card to a small sim to give a try. Thx.

6 days ago

bobinraymoremoRookie

posted in Accounts & Services

Hotspot M2000 data/usage versus plan

I just got a Mifi M2000 plan signing up for the 100gb for $50 per month. I was setting up the admin website this morning when I noticed it said I only had 10gb of data. I double checked on the plan website and it says 100gb. Is this just a temporary glitch until the hotspot admin website syncs with the plan website, maybe an overnight batch operation? The usage is also different plan website says 2.35gb and the hotspot says 1.19gb. How long should I wait before I call or chat with customer service?Thanks,

6 days ago

Ama464First activity

asked in Accounts & Services

Bill_NyeFirst activity

asked in Accounts & Services

Existing Customer Promos versus New Customers

I’m currently on a Tmobile One Plan (4 lines at $160) + Plus the Tmobile Home Internet ($50) - (autopay) = $210 Currently, there is a promotion for new customers to be on Magenta MAX (4 lines at $170) and get the Tmobile Home Internet discount ($30) - (autopay) = $200 My question, over 4 years of being at Tmobile (10+ years previous with Sprint), why can’t I get this promotional pricing? I’d love the hotspot benefit and the ability to save a little more each month, and after speaking with customer service there was not an option for existing customers. Is it possible to get this pricing/plan upgrade, without having to be a new customer or by switching to a different carrier? Thanks,William

6 days ago

jburgFirst activity

asked in Accounts & Services

Phone upgrade

T-mobile I am very disappointed on experiance with a upgrade on Apple phone today.Customer for 22 years & it never changed in those years….Money ...Money is the game.No incentives, no frills...ZERO! $30 to activate a phone is ridiculous & charge you tax up front for the phone, suppose you trade in within a year since I paid tax on $429.99 already.

6 days ago

lindsaybelcherFirst activity

asked in Accounts & Services

"To complete this call please press the following digits"

Every time I call my husband, it rings 4 to 5 times and then a computerized voice answers and states “to complete this call please press the following digits, 72”. 72 is just an example. Once i press those digits, it rings again until I am connected. Any solutions? We are on the same plan. This is extremely annoying to both me and our customers!

6 days ago

LUISG246First activity

asked in Accounts & Services

apple+ neflix

question,If T-Mobile is already paying for my Netflix subscription, will it cancel out If I accept this offer for the one years of apple tv? or will they pay for both?

6 days ago

SidPanchal1977First activity

asked in Accounts & Services

I can not add a line online

When i try to add line online to my account, your website shows an error and I have to start again. Your phone support is useless and wants me to pay $30 more for placing an order on the phone. Why should I pay more for your site’s issue? below is the screen shot

6 days ago

bobmabutiFirst activity

asked in Accounts & Services

Email to tmomal.net from hotmail.com not getting thru

This is happening only recently, failure from my hotmail acct. When I originate email from my gmail account, it works OK.Diag from microsoftDiagnostic information for administrators:Generating server: CO1PR02MB8853.namprd02.prod.outlook.comReceiving server: CO1PR02MB8853.namprd02.prod.outlook.comTotal retry attempts: 28[mynumber_suppressed]@tmomail.net5/8/2022 11:32:06 PM - Server at CO1PR02MB8853.namprd02.prod.outlook.com returned '550 5.4.300 Message expired -> 421 4.4.2 Connection dropped due to SocketError'5/8/2022 11:15:15 PM - Server at tmo-west.mx.a.cloudfilter.net (44.225.109.57) returned '421 4.4.2 Connection dropped due to SocketError'

7 days ago

supersupauFirst activity

asked in Accounts & Services

Stand Alone Apple watch

Hello,I purchased an Iwatch SE (with Cellular service capability) for my son. I also setup a phone line for a STAND ALONE number for the Iwatch itself. I do not have any active line Iphones in my account. I do have a test Iphone 7 plus (not an active line)I know you need to go through the initial setup (and install apps) from an Iphone. I am also hearing that the iphone needs to be an active line. (Confirming is true) My goal is to use my dummy iphone (which does not have a active line with tmobile) to setup the iwatch and then once it is done, I am able to call my son from his Iwatch phone number and also track him on wheres my apple device app?Is there any possibility to have this “Stand Alone” Iwatch (which has its own number) but NOT have an active Iphone (with a phone number)? I Am trying to avoid to pay for another line just get my son’s iwatch to work as a phone. What I am hearing is it needs to have an active Iphone line just to get the iwatch to work with service ? (I am hop

7 days ago

SirengirlFirst activity

asked in Accounts & Services

Billing Question/Issue

My account was paid in full, yet TMobile is billing me $92 as immediately due on my account. My bank records show that except for the payment arrangement there is no outstanding balance owed of $92. The bank has reversed all INSF charges on TMobile as my courtesy pay on my bank account was inadvertently not applied. My records show a $40 payment was made in full by my bank to TMobile and therefore no additional fees should have accrued for $92. Please correct your records and contact me immediately. Thank you. J. McCoy

7 days ago

Mati GeekUpRookie

asked in Accounts & Services

Unlocking OnePlus 8T from T-Mobile

Good afternoon, I am writing to inquire about the unlocking of a OnePlus 8T phone with a T-Mobile line that is purchased through the OnePlus official site:https://www.oneplus.com/oneplus-8tFrom OnePlus they told me that after 45 days of purchasing the phone I can contact T-Mobile and unlock it, but I want to make sure before buying it, since the phone is going to be brought from the United States to Argentina, and I am going to use here in Buenos Aires with my company.The truth is that it is enough money here in Latin America to leave it to chance.I don't have the possibility to communicate by phone with T-Mobile, so I want to see if you can give me the answer here.Thank you very much in advance and I hope I can solve my doubt.Mati.

7 days ago

tedrichardFirst activity

asked in Accounts & Services

ACP internet

I am an existing 5G internet customer and my household meets the standards for the program. Trying to find out how I can apply.

7 days ago

h1ckmanFirst activity

asked in Accounts & Services

Apple TV offer

Here is the message I get when trying to redeem the free year. Are we only allowed one? I did redeem my first free year last year. Your code limit has been reached.You have already redeemed the maximum number of these codes per Apple ID.

7 days ago

LuzWillFirst activity

posted in Accounts & Services

Support Downhill, Service downhill, Why Are We here?

Tmobile has simply gone off the cliff when it comes to serving customers… FACTS - support LIES to customers and literally makes shit up as they go!Billing - nobody listens and bills credit cards anyway when they’re WRONG! Tell me something to restore my faith because TMOBILE SUCKS!

7 days ago

Cyphr_First activity

asked in Accounts & Services

T-Mobile not crediting me with service after paymnet made

I have pre-paid service and before it expired, paid for another monthly service and while the payment is sitting in my account, they have not applied it to my phone so the number doesn’t work. The staff/reps on text tell me to call an 877 number but since they have not credited me the payment, I cannot call out nor receive calls in. What the heck kind of service is this? How have you been able to reach out to T-Mobile to get the money you have paid applied to your accounts without having the ability to call them. I am overseas so cannot walk into a T-Mobile. Nor can I call as I explained.

7 days ago

july the bestFirst activity

asked in Accounts & Services

how to cancel data roaming

I bought a 5GB international data pass with the wrong number. I have two lines. How to cancel the one with the wrong line?

7 days ago

CAcustomerFirst activity

posted in Accounts & Services

How do i get US based support?

T-Mobile support has become an absolute joke. Their slogan of “no jumping from agent to agent” is an outright lie. The overseas call center doesn't know how to use the tools, cannot understand simple English and incompetent is an understatement. There appears to be no one working in the US anymore and I cannot even get a straight answer on what my payoff is to transfer to another carrier.

7 days ago

Ahmadaw110First activity

asked in Accounts & Services

iPhone 12 Pro Max restricted to Tmobile network

Good morning, I have a mobile phone that is restricted to the Tmobile network and I want to cancel the restrictions

7 days ago

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