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Recently I found out that to use the free Gogo Inflight I have verify with a text message. However, for the last 4/5 times I was unable to get a text message. My phone was in Airplane Mode and WiFi calling is enabled (and yes Wifi calling works with my device). When I get on the ground I find all those verification text messages coming in, but now it’s too late. The only recourse is to chat with Gogo Inflight CS, and if you’re lucky get a promo code from them.Anyone else having this issue?
I just purchased a brand new LG G8S unlocked phone (Model LM-G810EAW) and I cannot get connected to the T-Mobile network. I've tried 4 different sim cards (one was a test card at the local store) and none of them worked. I think that it has the required network bands so I don't understand why it wouldn't work. Any suggestions?
I have just enrolled for a prepaid account using T-Mobile eSim app. All the process seemed to work fine (I got a phone number and had my CC charged) but in the end there was some kind of problem installing the new eSim on my iPhone. Now it seems I am locked out of service, since the app requires a different e-mail and the creation of a new account to run again. How can I get the eSim for my existant and already paid for prepaid phone number now?
Hi, My home automation system sends me SMS messages using T-Mobile's tmomail.net email to SMS gateway. I have been using it successfully for a number of months, but recently, my messages have been blocked. I have included a sample rejection notice below. Does anyone know precisely why my messages are being blocked all of a sudden and how to get around this? Thanks so much for your help. -----Error IconMessage blockedYour message to XXXXXXXXXX@tmomail.net has been blocked. See technical details below for more information.The response was:550 permanent failure for one or more recipients (XXXXXXXXXX@tmomail.net:blocked) Final-Recipient: rfc822; XXXXXXXXXX@tmomail.netAction: failedStatus: 5.0.0Remote-MTA: dns; d79033b.ess.barracudanetworks.com. (188.8.131.52, the server for the domain tmomail.net.)Diagnostic-Code: smtp; 550 permanent failure for one or more recipients (XXXXXXXXXX@tmomail.net:blocked)Last-Attempt-Date: Fri, 01 Sep 2017 19:15:53 -0700 (PDT) ---------- Forwarded message
Trying to send a link from the gateway pundit via text and if the link is in the text it won't send.
Trying to send the link for the article titled “Just Like Soviet Russia: T-Mobile Is Erasing Links to Gateway Pundit Articles if You Send Them by Text Message — MORE UPDATES…”And it won’t send. What’s up?
When I log into My T-Mobile (from various desktop browsers like Firefox, Chrome, or Safari), it never remembers my device.The home page says I have an "Unknown Device"The Phone tab says I have an iPhone 6s, which is incorrect.When I click "Not your device?" link and select the correct iPhone model/color/capacity, I see a "Confirm" popup ("Are you sure you want to update the phone for [my name] to [my model]?").I click "YES" and briefly see a pink spinner, but the update doesn't take effect! 😮This is not a super serious problem, and I'm admittedly a bit OCD, but it just bugs me that the website (phone thumbnail graphic) is still wrong every time I log in.😕The funny thing is that my wife's device (secondary line on the same account) displays just fine. And she's had the same model as me.
So, before I had established an account with t-mobile, a representative from t-mobile specifically told me that the credit check would be a SOFT PULL and NOT a HARD PULL. So i agreed to have them pull my credit since it was only going to be a SOFT PULL. After all was said and done, four days later i check my credit and BAAAM! It's a friggin HARD INQUIRY that showed up on my credit. Called t-mobile's credit department told them a t-mobile representative specifically told me it was going to be a SOFT INQUIRY and they told me that it's definitely going to be a HARD INQUIRY, according to their policy. To resolve this issue they told me to contact Transunion to dispute the inquiry. Transunion told me to call t-mobile. So i call t-mobile to see if they can provide me a document/policy that SPECIFICALLY SAYS IT WILL BE A HARD PULL/INQUIRY that shows up on your credit. I was then transferred about 600 different times to 600 different departments in t-mobile and NOT ONE can provide me a policy/
I'm not a t-mobile customer, but I need help untangling a peculiar situation. I own a Samsung A5 2017 (SM-A520W) and I've purchased a code to unlock it (it was originally locked to Bell mobility, a Canadian mobile carrier). Long story short, I had not received the unlock code 5 days after ordering (they advised it could take up to 4 days), and they weren't responding to my emails. On day 7, I've filed a claim to PayPal, and they issued a reimbursement. I then receive an email on day 8 from the seller, threatening me to back out of the PayPal claim, or else he would put my phone on the GSMA blacklist. For an unknown reason, this reseller was able to mark my phone as "blocked" using T-Mobile's access to the database.I contacted support and they first refused to help because I was not a t-mobile customer. I'm from Montreal, Quebec, Canada. Canadian citizens most likely can't have an account. The phone was never locked to T-Mobile. As a matter of fact, the device is not even compatible wi
I’m trying to text the following link and while my phone indicates the message was sent, the receiver never gets it. If I use AT&T the message sends fine. https://www.canadiancovidcarealliance.org/media-resources/the-pfizer-inoculations-for-covid-19-more-harm-than-good-2/ How do I turn off the censorship feature?
Help me please! any one on this forum. there is a time some where in November 2016 (Black Friday Deal) that T-mobile roll out a plan tmobile one TE. it is hot deal i grab it on slickdeal.net that it post. so i have 5 line T-Mobile ONE™ TE includes unlimited talk, unlimited text and unlimited data on our network with no annual service contracts, or data overages for 120$, or you can get 4 lines depend on when you enrolled. its was instant hot deal. So here story, now T-mobile charge with 120$ for 2 line unlimmited, and each one additional line is 25$ ( 75). The total is 195$, its big different. i did try customer service to explain but its useless. It's like "a little david versus Giant" now. i hope some one out there have similar situation like mine. And even worse now, every time you try to call customer service, they will try to make you get rid of the tmobile one TE plan and joint tmobile one TI plan. In my case TE is better deal for me. I hope T-mobile will honor the deal that
This is happening to me over the last 6 months and they refuse to look into it and say that we use the data. We have unplugged the hotspot to make sure that there isn't anyone hacking the data. When the device is unplugged it continues to show data usage at 6:30 am when 1. nobody is in the office as this is a business hotspot and 2. the device has been turned off. Customer services has been a nightmare. They insist that we used our data and that we can upgrade. We have upgraded despite knowing that we aren't using the data, but I refuse to continue the upgrade as the data usage is not us. Tmobile needs to look into this because it's ridiculous.
My family recently switched to the T-Mobile One Military plan as my father served. He’s the account holder and I am one of three other lines.I am the only line that has the One Plus International for the additional $25. It’s been around two weeks since we’ve joined and I still have yet to stream HD video over cellular. There is no toggle in the profile section for my media settings on T-Mobile.com or the iOS app. I found the exact url for the media settings on this forum as many other individuals are stating that is the solution but when I’m logged into both the primary account holders T-Mobile or mine it states, “this line is not eligible for media settings” along with all the other lines on the account.I’ve called T-Mobile support multiple times which has led to business and engineering escalations (although no one has followed up with me)... Those escalations were all made over 5-7 business days ago.Coutless reset network settings have been performed since the escalations in hope th
Hi everyone,I upgraded my line which has Tmobile One with One Plus International to TMobile One and Global Plus 15GB. Now on the usage page, it no longer says unlimited, but now shows the denominator as 15GBAs I have TMobile One which is unlimited, shouldn't it say Unlimited and only apply usage towards the 15GB should I be overseas. Thanks,Brad.
Hello,After wasting about an hour and a half trying to figure out how to fix it myself, I wasted another hour trying to find support options until finally deciding to make a post here. For the record, the t-mobile app currently tells me "We're working on improving your app experience" and doesn't do anything, and several links to "chat" just take me to a generic support page.Basically, I got a message this morning saying my account was suspended because I didn't pay. I had autopay set up, so I was obviously confused by this. I logged in to check and now there is a flag saying that I need to update my payment method. I've re-entered the same exact info multiple times, and either it's not updating, or my card is not working, because I keep getting the message. Even weirder, when I try to just cancel autopay, it will say I've done it on some parts of the site and then say that it's still on in other parts.Whoever reads this, if you could please either help me with figuring this problem ou
Why isn't TMobile selling the OnePlus 8 Pro? My wife and I switched to TMobile and the jump program exclusively because they were selling the 7 Pro with promises of a new Pro model every year. Will it be sold through TMobile at any point in the future?
I am a new T-Moble customer as of August. Today I received a rude shock when I learned that some conference call phone numbers (in the US) are "out of plan" and that T-Mobil will charge me extra to make what have been routine calls with other carriers. For a plan that is advertised as covering all of the US, Canada & Mexico this seems like a "bait & switch" policy. Does anyone else object to this?
I’ve spoken to at least 8 reps and they all lied and still charged me FULL price, with a trade in. Total SCAM. Don’t mail your phone to T-mobile, I tried to turn it in at a store and they wouldn’t let me. They told me to call T-Mobile, while I was in a T-Mobile.
I recently switched from verizon (no appreciation for customer loyalty). I brought my own device (S6 Edge) when I made the transfer. I have used Google Voice as my voice mail service since it was first deployed. However, missed phone calls are sent to the t-mobile voice mail service. I tried to switch from google voice to t-mobile and back to google voice. However, it hangs "reading settings" with the infamous circle spinning. I then tried to use the GV **402* code from GV and I receive a message saying the number is not in service. I then tried to use my phone settings to forward my unanswered calls to my GV number. To finalize it, the phone tries to dial *92..... and I still receive a message that the number is not in service. It appears as though any number leading with an asterisk will result in the same error message. Anyone have any suggestions? Thank you in advance.
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