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Hello,I'm pre-paid and I need to upgrade my old phone as 3G is ending next month.I have my own new unlocked iphone.I bought a SIM card from my online T-mobile account from the "upgrade my device" menu.Please A B C see it for me to activate the SIM card online & keep my number.Thanks in advance!
T-Mobile is a company, that unfortunately, I will never recommend to another person. While their service has become slightly better, we have been working for 2-3 months trying to get our bill resolved. Our free phones, were no free!!!! My husband has called on what now will be 5 occasions trying to get them to resolve the billing issue we have had since November and each time, someone swears they will get it resolved and we should be credited all the money that they have stolen from us. We are now more than $1100.00 in being overcharged, in last 5 months. I cannot even begin to explain how disappointing this is considering we have been with T-Mobile since 1992. This company was rated no.1 in ethical integrity. I call BS. I have removed automatic payment, due to the fact, that they continue to charge our account and refuse to fix the problem, but with that done, I will now be charged an extra $20 per month. Are you kidding????
I am dealing with my brother passing away and finding that T-Mobile has no customer service. Trying to pay the bill is difficult, to say the least, and getting access to the account seems to be impossible. I went to the store with the death certificate and was told to call. When I called, I was told I should have gone to the store and had them call. They took my info and never got back got back to me. When I called today they said there is only one person who can deal with it and that person is out. While waiting for a supervisor, after 1 hour 15 minutes I got disconnected. I called back it nothing. Called back and asked to be transferred to a supervisor and was disconnected. Called back yet again and the person won’t transfer me to a supervisor. This company should be avoided at all costs.
This is the first time I'm going to the USA. I wanted to buy two SIM cards (T-Mobile) with the $ 50 Simply Prepaid Unlimited plan with delivery to the hotel I will be visiting in a week.Everything was fine until paid. Non-US debit and credit card payments are rejected (message: invalid card number).Is it possible to buy a sim card with a new number and this plan with payment, e.g. PayPal? Or how can I pay with a card from outside the US?
I signed up for new T-Mobile service Mother’s Day weekend online after seeing a $200 gift card per line promotion. I received my equipment about a week later and activated it. I went to the T-Mobile promotions website and filled out the necessary information to submit my request to receive the gift cards. I was denied. How is a new customer, signing up for service online, based on a promotion presented to me on the website, supposed to activate service within a 3 day window in order to qualify for this promotion?
So I just financed a phone and got a plan with it. When I ordered it, it said my monthly payment would be $64 something a month with tax. My documents say that I’ll be paying $33 a month for the phone. But I’m going to be credited so much money because I’m trading my current phone in. But in one of my emails it says a one time credit of however much money. Does this mean my bill is going to go up to $97 a month? Or will it always be $64 monthly until the two years is up?
Hi,I am wondering if anyone would know an answer to my question. I spoke with 5 different mobile employees over chat and 3 over the phone and received different answers. Seems like they have no idea.We purchased 2 phones with their BOGO special about a year ago. One device is being paid off every month, the other is receiving monthly bill credits. We are looking into getting new phones directly with Samsung and would love trade ours in. We want to pay off the phones. So we know that the one that is being paid monthly by us, can be paid off right away and will not affect the “free” device. We, however, would like to trade in the “free” phone as well and we spoke to mobile about this and received different answers. I understand the phone is locked and still have remaining balance (supposed to be 24 months so until November). BTW, it is weird they say it is locked even though I can put any sim card in it (including one from Europe) and it works just fine. Anyway, we asked about paying tha
"Keep and Switch" link keeps defaulting back to “Carrier Freedom”Can the IT experts at T-Mobile fix this issue, as will not let me submit the promotion. I have tried all chrome, edge, and internet explorer. Same error occurs each time.“Sorry, you're not eligible for T-Mobile Carrier Freedom” is the error when selecting “Keep and Switch” www-switch2t-mobile-com
I have been with T-Mobile for over 2 years. My auto pay was always set up to debit my account on the 17th of each month. These past months auto pay debits my account twice one week early, creating two (2) $32 overdrafts. Spent three (3) calls with TM support who could not fix the issue, despite being informed that the account was always scheduled for 17th of each month billing. I am seeking repayment of $64 in overdrafts and have screenshots of my bank account as evidentary proof. Please sort this out once and for all and reimburse me as requested. Thank you. David Dunlap 754 207 5603
I was just in the TMobile Store to port my prepaid account with a LARGE balance (145) to postpaid. I asked the rep what would happen to my balance, and he told me that HE could do nothing about it, BUT, that after porting, I could call 611 and get some kind of credit. So I did that. Then I call customer service, and they basically laugh at me, saying I should have used that balance first. So sorry - all that money is gone. Ok fine - I get it; enjoy your gift. What I do not appreciate, and looks very poorly on T-Mobile in general, is the misrepresentation.
I shouldn’t have to jump through hoops to cancel a tablet line that I have not used in months nor do i even have the device. The stupid app doesn’t work and I don’t want or need to be asked why I want to cancel when I’m forced to call. I don’t have to explain why I don’t want to give you my money for nothing. I’m very angry with the poor customer service after years of being a T-Mobile customer.
It's absolutely unacceptable that a company with MILLIONS of customers is incapable of creating an app that actually works. I've seen thousands of complaints online about the Tmobile app and how it just doesn't work, it's worthless! And these complaints started years ago, and I just now confirmed the complaints are STILL 100% valid. The APP STILL DOESNT WORK!! How has someone not been fired for this?!? How can a company actually allow something this significant to just be ignored?!?Anyway, I just signed up for Tmobile 2 weeks ago. I brought my lines to Tmobile, bought new phones/equipment/internet access, etc from Xfinity. Honestly, the phone service here in SF has not been that impressive. So I'm thinking if a company as big as Tmobile is too incompetent to fix something as simple as an app (or they just don't give a damn about American customers), there's NO WAY I'm staying with em. If they don't do something about this app by the end of June, I'm taking everything back to Xfinity. A
I was told that I qualify for a discount with T-mobile because I’m with an affiliated Employer. To confirm employment, I keep receiving texts like the one below. However, when I click on the link, it just opens up my account page and there is no option there to verify employment: Time is running out to access your exclusive T-Mobile benefits. Last chance to verify employment status to receive your bill credits: t-mo.co/perk25
Is there a way to turn off only the voice calls both inbound and outbound when roaming in Italy? I would still like to have the ability to receive and send text as well as use data. I looked at the different options on the T-Mobile website and there is not one to turn off voice calls only.If this is not possible, can I setup call forwarding to another phone and not get charged for any inbound calls?
I was able to claim the free year of AppleTV+ and can watch it on my iPad. However, I can’t watch it on my television. The app on my television asks me to sign in, but I can only do it by using my Apple ID (and not my T-Mobile ID). What do I need to do to watch Apple TV+ on my television? Getting it only on my iPad really isn’t much of a deal.
Hi everyone,When using the t-mobile app after signing in an error page keeps popping up. It says “Sorry, Something went wrong. We weren't able to process your request at this time. Please try again later.” There are two buttons at the the bottom that say ‘Dismiss’ and ‘Try again’. If you click the dismiss button it just brings you to a white screen with the t-mobile logo in the middle and the words ‘and done’ at the bottom. If you click try again, the same error screen described above re-appears over and over again. Neither of the buttons fix the issue.I have an iPhone XR. I’ve downloaded, deleted and re-downloaded the T-mobile app multiple times to remedy the issue but it does not. My account is not pre-paid. Using a web browser, I can log into my account with no issues. Anyone else having these same issues? Anyone have a fix?Any help would be greatly appreciated:)
Whenever I login, either on the mobile app or through the web, when I click on “bill & pay”, it NEVER loads. It just sits with a circle going around. I have tried reaching out to customer service and they have no idea why on their end. Has anyone had this happen and how were you able to resolve it (if you were able to)? Thanks in advance!
I changed carriers after 15+ years with T-Mobile. I get a bill for $200 which was odd since a few weeks back I paid a bill for $200. I call to find out what's going on they say one of the phones which I didn't carry the number over was still active I tell the rep yea I cancelled the service I even told the person at the end of the call is that everything I do t need to do anything else, my accounts cancelled she said yes. Ok here I am explaining to the rep on phone just look at the account all lines are cancelled and no one's used the line your claiming he says it doesn't matter I need proof I tell him how can I have proof if over the phone if anything the looking at the activity is proof he says doesn't matter plus hes telling me tmobile is charging me for all the 360 insurance add-ons on all the lines that were cancelled the reason, the account never made changes so I'm paying insurance on phone lines that aren't even active. T-Mobile won't do anything idk what to do I feel like T-Mo
I really enjoy the ad free weekends, and was delighted to see it offered again last week. I did exactly as instructed, already have a Pandora account, and when I opened up Pandora this morning, I did exactly as instructed- I watched the 15 second ad and then nothing happened. I have a new phone, so I doubt that’s the problem. I waited about 30 seconds, and then music started playing. After two songs, commercials started and I can’t get them to stop after 3-4 songs. Any advice or help out there?
I call one number and the other end will answer but i can not hear them and they can not hear me. it is where i get my hair cut at to set up an appointment. they tell me they have had trouble with other t mobile customers. is there anything you can do to fix this problem?
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