Accounts & Services
Ask about your plan, added features or offers
- 6,289 Discussions
- 20,971 Replies
I don't want to use t-mobile voice mail, how do i turn it off?I've checked several pages and searched. tried in the phone and it only allows me to select which program to us. I'm finally receiving text in on my wifi or maybe it was spotty service that let it go but I can't send a photo?new settings for that one?I've already used 5 of my text just trying to set things up... we should get a few free setting up things to make sure they work. I've been stranded 3 times in 2 months time and need to rely on this so I have to test them.Thanks for the help.pscan I have forwarding instead of voice mail? LOL
Hi,I can't access my T-Mobile account in the web. I can access no problem in the app. I tried Chrome and Microsoft Edge. I cleared history, cache, cookies with the same result. After I login, the page only display the footer…This has been happening for months. I was able to see the account a couple of weeks ago when I clear the cache. I tried the next day and even though I deleted everything (cache, cookies), I couldn't access it.This is a business account. Please help
Hello,I need help and T-mobile customer service on the phone is very difficult to talk to. Although they are nice, and they seem eager to help, they do not understand the problem and they keep making up answers hoping one of them will stick. None of the stick.IntroductionI had service starting in late August, and in mid October, I spoke to a T-mobile agent online and requested that my account be terminated after the current bill ends. He informed me that I couldn't get a refund for previously paid bills because those bills were for the current month of services. Okay, fine. I asked to cancel the day the cycle ends so I would use all my paid for services without owing anything. He confirmed that I would not owe anything after that. The agent did not wait until the end of the cycle and instead, cancelled my service right away, with a week or so that I paid for that I didn't get back. No problem. They can keep it. The ProblemT-mobile kept my autopay still going, and my bills keep coming e
I have had a problem with calls dropping when I am at home. I live in Chicago, and my phone works fine everywhere but at home. I am talking fine, and then, the call goes dead. Sometimes it comes back, sometimes not. I thought it was my old S7 which was the problem, but I just got a new S10 and it is the exact same problem. I have tried wifi calling as well, and nothing seems to work. This is becoming a serious problem since I am now working from home. Any ideas would be greatly appreciated!-Jim
Hi,I tried to switch to a different plan yesterday and now I am stuck with a pending order. It now would not let me doing anything else and kept saying I am having a pending order. Even though I went to order detail, I hit cancel order, and the order status changed to "LOCKEDFORCANCEL". However few minutes later, I logged again, the order status changed back to INPROGRESS!So is there a way that I can remove this pending order?Many thanks
I want to exchange a gold iphone 8 for a black one. I ordered the phone from t-mobile.com, however, it was in-store with the help of an employee. I heard that I am able to exchange the phone under buyers remorse, but I would have to pay another down payment for the black phone since it takes 30 days for a refund. I really do not want to do this because I paid for the phone in full and do not want to make another transaction. I was wondering, is there a way around this, and can I make this exchange at a different t-mobile store than where I ordered the gold phone?
Hello T-Mobile,I have switched to the All One Plan on 1/16/2018 and I have received a text saying my first auto debit will take place on 2/6/2018 for service from 1/17/2018 -2/16/2017. I spoke to a representative and was told my following auto debit will happen on 3/7/2018 for the service from 2/17/2018 – 3/16/2018, which makes sense. My question is, why am I being debited on the 2/6/2018 and not on 2/16/2018 as is when the full cycle of 30 days is completed. It seems like I am going to be paying a full month of service cost for only 20 days of service used on my first bill 2/6/2018. I know this is a postpaid and not a prepaid plan. Please advise.
I don’t understand this charge at all. And so far all I get is the canned response from T-Mobile. (the SIM card starter kit allows you access to the network etc)I am a current customer. I called to add two lines to my military plan.Without disclosing this to me, they charge $50.00 for two SIM cards for the lines. One for an Unlocked phone I plan to use, the other for a new phone I am purchasing from T-Mobile. And on the new phone, they charged me a “Down payment” which again was not disclosed on thier website.What is baffling - att and Verizon give you the SIM card for free - because you are a customer. And worse case scenario if you do have to pay, at att and Verizon, at most they are $4.99.How can they not only charge this huge amount, but then not tell disclose the customer about this?I specifically asked - and I was speaking to a customer representative in the Philippines The English was ok, but not great and I had to speak to two different people to even place the order.I wake u
I recently switched from verizon (no appreciation for customer loyalty). I brought my own device (S6 Edge) when I made the transfer. I have used Google Voice as my voice mail service since it was first deployed. However, missed phone calls are sent to the t-mobile voice mail service. I tried to switch from google voice to t-mobile and back to google voice. However, it hangs "reading settings" with the infamous circle spinning. I then tried to use the GV **402* code from GV and I receive a message saying the number is not in service. I then tried to use my phone settings to forward my unanswered calls to my GV number. To finalize it, the phone tries to dial *92..... and I still receive a message that the number is not in service. It appears as though any number leading with an asterisk will result in the same error message. Anyone have any suggestions? Thank you in advance.
Folks,Looking for a way to block data usage at certain times for my kid. We have unlimited data, and he uses it late into the night.Yes, I know the old fashioned way of taking the phone away would work 😊 , but he stays up later than me and I don't mind that, but I want him in bed by say midnight, and I want to cut off his data usage.Family Allowances DOES NOT stop data usage as far as I can tell. I already have that turned on.I may have to go back to limited data since at least that would stop him.Barring the above, is there a way to turn off his hotspot/tethering? There seems to be a way for T-Mobile to do this centrally since they can control the data limit for it...Thanks in advance!
Login to the community
Social LoginLogin with T-mobile ID
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.