Accounts & Services

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  • 6,296 Discussions
  • 20,989 Replies

6296 Discussions

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NewRomer22Rookie
asked in Accounts & Services

FAILURE of www.switch2t-mobile.com "Keep and Switch" defaults to "Carrier Freedom"

"Keep and Switch" link keeps defaulting back to “Carrier Freedom”Can the IT experts at T-Mobile fix this issue, as will not let me submit the promotion.  I have tried all chrome, edge, and internet explorer.  Same error occurs each time.“Sorry, you're not eligible for T-Mobile Carrier Freedom”  is the error when selecting “Keep and Switch” www-switch2t-mobile-com

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12 days ago
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kevinkornFirst activity
asked in Accounts & Services

Shipping iPhone

I ordered a iPhone and it is supposedly being shipped but all l see is ‘processing’, no info on who where when or even a tracking # OR who the shipper actually is!👽

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K
12 days ago
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Ms.oldskoolFirst activity
asked in Accounts & Services

help asap!!

Im tryna order a iPhone through apple and it’s asking for tmoblie pin how do I find the pin?

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12 days ago
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ddunlap2030First activity
asked in Accounts & Services

Auto Pay Billing Errors-Overdraft Reimbursement Request

I have been with T-Mobile for over 2 years. My auto pay was always set up to debit my account on the 17th of each month. These past months auto pay debits my account twice one week early, creating two (2) $32 overdrafts. Spent three (3) calls with TM support who could not fix the issue, despite being informed that the account was always scheduled for 17th of each month billing.  I am seeking repayment of $64 in overdrafts and have screenshots of my bank account as evidentary proof.  Please sort this out once and for all and reimburse me as requested.  Thank you.  David Dunlap 754 207 5603

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D
12 days ago
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fisherman6026First activity
asked in Accounts & Services

Trying To Set Up A New Line

And sadly, it's not accepting my payment method with my address. Grrt

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F
12 days ago
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PRoberts67First activity
asked in Accounts & Services

Prepaid to Postpaid bait and switch

I was just in the TMobile Store to port my prepaid account with a LARGE balance (145) to postpaid.  I asked the rep what would happen to my balance, and he told me that HE could do nothing about it, BUT, that after porting, I could call 611 and get some kind of credit.  So I did that. Then I call customer service, and they basically laugh at me, saying I should have used that balance first. So sorry - all that money is gone.  Ok fine - I get it; enjoy your gift.  What I do not appreciate, and looks very poorly on T-Mobile in general, is the misrepresentation. 

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gramps28
Pillar
12 days ago
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AngryCustomer22First activity
posted in Accounts & Services

make it easier to cancel!

I shouldn’t have to jump through hoops to cancel a tablet line that I have not used in months nor do i even have the device. The stupid app doesn’t work and I don’t want or need to be asked why I want to cancel when I’m forced to call. I don’t have to explain why I don’t want to give you my money for nothing. I’m very angry with the poor customer service after years of being a T-Mobile customer. 

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gramps28
Pillar
12 days ago
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EnchildersFirst activity
posted in Accounts & Services

Horrible Application

It's absolutely unacceptable that a company with MILLIONS of customers is incapable of creating an app that actually works. I've seen thousands of complaints online about the Tmobile app and how it just doesn't work, it's worthless! And these complaints started years ago, and I just now confirmed the complaints are STILL 100% valid. The APP STILL DOESNT WORK!! How has someone not been fired for this?!? How can a company actually allow something this significant to just be ignored?!?Anyway, I just signed up for Tmobile 2 weeks ago. I brought my lines to Tmobile, bought new phones/equipment/internet access, etc from Xfinity. Honestly, the phone service here in SF has not been that impressive. So I'm thinking if a company as big as Tmobile is too incompetent to fix something as simple as an app (or they just don't give a damn about American customers), there's NO WAY I'm staying with em. If they don't do something about this app by the end of June, I'm taking everything back to Xfinity. A

2
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12 days ago
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abcdefFirst activity
asked in Accounts & Services

Employment Verification

I was told that I qualify for a discount with T-mobile because I’m with an affiliated Employer. To confirm employment, I keep receiving texts like the one below. However, when I click on the link, it just opens up my account page and there is no option there to verify employment: Time is running out to access your exclusive T-Mobile benefits. Last chance to verify employment status to receive your bill credits: t-mo.co/perk25

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12 days ago
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jamokebobFirst activity
asked in Accounts & Services

Turn off voice calls only internationally

Is there a way to turn off only the voice calls both inbound and outbound when roaming in Italy? I would still like to have the ability to receive and send text as well as use data. I looked at the different options on the T-Mobile website and there is not one to turn off voice calls only.If this is not possible, can I setup call forwarding to another phone and not get charged for any inbound calls?

4
J
13 days ago
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ganoejhilFirst activity
asked in Accounts & Services

Netflix

Is Netflix included on the Magenta Military Plan?

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C
13 days ago
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BarneyfifebulletFirst activity
asked in Accounts & Services

Free AppleTV+

I was able to claim the free year of AppleTV+ and can watch it on my iPad.  However, I can’t watch it on my television.  The app on my television asks me to sign in, but I can only do it by using my Apple ID (and not my T-Mobile ID).  What do I need to do to watch Apple TV+ on my television?  Getting it only on my iPad really isn’t much of a deal.

2
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13 days ago
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bknobiastateFirst activity
asked in Accounts & Services

iPhone T-Mobile App issue

Hi everyone,When using the t-mobile app after signing in an error page keeps popping up. It says “Sorry, Something went wrong. We weren't able to process your request at this time. Please try again later.” There are two buttons at the the bottom that say ‘Dismiss’ and ‘Try again’. If you click the dismiss button it just brings you to a white screen with the t-mobile logo in the middle and the words ‘and done’ at the bottom. If you click try again, the same error screen described above re-appears over and over again. Neither of the buttons fix the issue.I have an iPhone XR. I’ve downloaded, deleted and re-downloaded the T-mobile app multiple times to remedy the issue but it does not. My account is not pre-paid. Using a web browser, I can log into my account with no issues. Anyone else having these same issues? Anyone have a fix?Any help would be greatly appreciated:) 

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13 days ago
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tmdv2019First activity
asked in Accounts & Services

Bill & Pay not working

Whenever I login, either on the mobile app or through the web, when I click on “bill & pay”, it NEVER loads. It just sits with a circle going around. I have tried reaching out to customer service and they have no idea why on their end. Has anyone had this happen and how were you able to resolve it (if you were able to)? Thanks in advance!

1
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13 days ago
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Alexannde.AFirst activity
asked in Accounts & Services

Account carrier switch T-mobile theft

I changed carriers after 15+ years with T-Mobile. I get a bill for $200 which was odd since a few weeks back I paid a bill for $200. I call to find out what's going on they say one of the phones which I didn't carry the number over was still active I tell the rep yea I cancelled the service I even told the person at the end of the call is that everything I do t need to do anything else, my accounts cancelled she said yes. Ok here I am explaining to the rep on phone just look at the account all lines are cancelled and no one's used the line your claiming he says it doesn't matter I need proof I tell him how can I have proof if over the phone if anything the looking at the activity is proof he says doesn't matter plus hes telling me tmobile is charging me for all the 360 insurance add-ons on all the lines that were cancelled the reason, the account never made changes so I'm paying insurance on phone lines that aren't even active. T-Mobile won't do anything idk what to do I feel like T-Mo

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13 days ago
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cb23First activity
asked in Accounts & Services

T-Mobile Tuesday Ad-Free Weekend on Pandora not working

I really enjoy the ad free weekends, and was delighted to see it offered again last week. I did exactly as instructed, already have a Pandora account, and when I opened up Pandora this morning, I did exactly as instructed- I watched the 15 second ad and then nothing happened. I have a new phone, so I doubt that’s the problem. I waited about 30 seconds, and then music started playing. After two songs, commercials started and I can’t get them to stop after 3-4 songs. Any advice or help out there?

4
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13 days ago
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PointmanFirst activity
asked in Accounts & Services

call connected but able to talk

I call one number and the other end will answer but i can not hear them and they can not hear me.  it is where i get my hair cut at to set up an appointment. they tell me they have had trouble with other t mobile customers.  is there anything you can do to fix this problem?

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Jeromedailey
14 days ago
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boxerdad0420First activity
asked in Accounts & Services

where is the online chat support on the full website

all your agents tell me to go to chat on the full website to get my transcripts. where is the chat optioun

6
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14 days ago
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jenifer335First activity
asked in Accounts & Services

Tmobile keeps stopping popup on Galaxy S9

This issue with the “T-Mobile keeps stopping” error message has been going on for well over a year.  About a month ago, I found out in this forum that t-mobile was aware of the issue & was working on it.  It stopped for awhile & started again a few days ago.  This is beyond annoying.  I have tried everything I could think of such as: uninstall the app(it isn't allowed), updating the app(no updates needed), rebooting often, trying to disable the notification settings for the app (which even that doesn't work), etc.  Sometimes my phone is almost unusable because the message pops up incessantly when I am trying to do something like answer a call or send a text. This can’t be that difficult of a fix. T-Mobile, your response to this issue is unacceptable and is leaving your customers really frustrated and angry.  When are you going to fix this issue once and for all? If not a single one of your engineers have been able to fix this issue in over a year, you need better engineers. I a

0
J
14 days ago
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cxgardeFirst activity
published in Accounts & Services

Switching

Hello,I wanted to share my experience switching to T-Mobile after being a customer with Verizon for 15 years. I had the itch to depart from Verizon and it's massive bill I paid monthly to them for a single line of service. Like many, money is tight and I wanted to make a change. I did my research and decided to pick TMobile because the coverage has massively improved over the years. Things seemed to be in a positive light for me. I called and spoke to a rep who explained the process and how easy it would be to port my number and get the credit to pay off Verizon and cut the ties for good. They were wrong. I was told I would receive credits for device reimbursement in two ways. Sending in my device (Samsung note 9) would grant one half of the credit via a MasterCard for what the phone is worth ~ 170$. The next credit I would receive the same way via MasterCard for the rest of what I owed on my Verizon device. All that was left was a final monthly payment for my service to Verizon. This

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14 days ago
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CatrinaLauFirst activity
posted in Accounts & Services

Aserca De Mi Aseguranza 😀

Hola quería saber acerca de mi aseguranza 😃

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14 days ago
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Lacygirl11976First activity
asked in Accounts & Services

IHow do I reach TMobile in Portland?

How can I reach  A Portland rep? I have a billing issue and out of county never helps me. Any suggestions please??

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14 days ago
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fairshakeFirst activity
asked in Accounts & Services

Why won't you call back as said feeling guilty of wrong doings 30 days

Wont call back before tmobile I had sprint they wrongfully continued removing money from bank, I demanded an authorization all of them,  for time of service, when they can't then you got them through the bank my banks investigating them.  Funny no call backs why their guilty, they were to call me back 30 days ago no call back i stopped paying the idiots. heres what you have to do. they have no email address due to E stands for evidence and email trail is both parties talking full duplex, so if court come up or they try to prove you're at fault . They record calls you can to let them know that way its not  he said she said  as they want control the situation. i have to do it due to tubes in ears scared myy ear drums and a stapies implant i must.  and since there contract leaves you powerless they think lol google Fair Shake an advocate on line they will handle it and you may get a couple thousand or more back see they see all the cases and mention cost of fraud protection to add on for

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14 days ago
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CedarBFirst activity
asked in Accounts & Services

May 2022 Apple TV Plus promotion

I got an email on May 6, 2022, saying I am eligible for a free year of Apple TV+, and have tried several times to redeem, but I get the Oops something went wrong message every time.  

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14 days ago
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jaywells999First activity
asked in Accounts & Services

phone upgrade issue

im 16 and i recently bought a plan from t-mobile, it was a deal that allowed me to receive a free phone with the purchase of a plan. so im trying to finally purchase upgrade this phone to a iphone 13 by paying monthly but there is no monthly option CAN SOMEONE PLEASEEEE HELP honestly frustrating 

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J
14 days ago
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