Accounts & Services

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  • 5,274 Discussions
  • 19,581 Replies

5274 Discussions

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cherigold66First activity
asked in Accounts & Services

how can I turn off everything of child's phone except for call and text?

Need to turn off everything on son’s iphone except for call and text.  How can I do this?  He has figured out how to override Screen Time limits.

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1 month ago
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magenta4753749First activity
asked in Accounts & Services

Employee Review

Can I leave a T-mobile employee review anywhere?

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1 month ago
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ChipCarverFirst activity
asked in Accounts & Services

Paperless Billing - Update Operation Failed

I see this problem has gone unfixed for 4 years. I also get “update operation failed”. Go ahead and send me the statement through the mail. I just throw it away. 

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1 month ago
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Droid4LyfeFirst activity
asked in Accounts & Services

Help! User Roles

Hello does anyone know how to set User Roles. There are apparently 4: Primary Account Holder, Authorized Users, Standard User and Restricted User. TMobile though is only able to set Authorized Users. How does one set the secondary number as Standard User? Standard User only allows access to their information, pay bill but NOT make changes to the account. Any help would be greatly appreciated. 

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gramps28
Pillar
1 month ago
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Adriane42First activity
asked in Accounts & Services

T-Mobile and Amazon Alexa

Does anyone happen to know if there are plans to connect T-Mobile with Alexa? For now, it’s just At&t and Verizon.

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1 month ago
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Camper123First activity
asked in Accounts & Services

VPN (SonicWall) will not connect over T-mobile 5G Hotspot

VPN (SonicWall) will not connect over T-mobile 5G Hotspot This vpn works fine with WFI but it will not work with the hotspotusing A71 Samsung 5G phone with T-mobile service and extra downloading (paying extra but not using this because it will not connect to VPN)VPN software SonicWallVPN was working a month ago and then the phone did an update and immediately the VPN stopped workingVPN hanging at acquiring ipI bought this 5G phone as a hotspot for work and now it does not work at all with VPN.  :( 

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1 month ago
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MalikdebrideFirst activity
posted in Accounts & Services

THE WORST CUSTOMER SERVICE EXPERIENCE!!!

I've had the worst experience dealing with Tmobile for 8 months since I opened an account with my mother. We had asked for 2 Lines only (plus a free line was given to us). Turns out we were paying for 3 lines (minus the free line) and 2 internet lines for 7 months for a total of $834!!! (Records were checked)I've spoken to 3 SUPERVISORS, and I am told I cannot get my refund for that amount or my account would be in delinquency! Now I am told I'm only owed $330, and to top it off I can only get $79.00 out of that while the rest goes to my already current bill. Ridiculous. (Every supervisor says something different).My account was altered wrongly multiple times and had to be adjusted everytime I called. We have not be reimbursed in any way.My bill was corrected. My free line is suspended. (Still have to pay $10) and also pay $10 for the other suspended line. We are left with an ultimatum that doesn't seem like it makes up for how wrongly we have been treated since starting an account wit

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1 month ago
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Js1036First activity
posted in Accounts & Services

need service restore

My service is off I will like too re active it untill Friday when I get paid I will get extra I need my service back on Asap thanks in advance 

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gramps28
Pillar
1 month ago
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saynotmblFirst activity
asked in Accounts & Services

Account cancelled, I dont know what to do, please help

Hello community members, I made a mistake by choosing T-Mobile, now I’m paying the price. I need your help to resolve my issue. Long story, please be patient. I ordered two iPhone 13’s (BOGO) from t-mobile.com on Dec 8th 2021, package was delivered on 12/10/2021. I opened the package and found 2 iPhone 13’s and there was no SIM card provided in box or phone. I called customer service and provided account number, I was told that my account was cancelled and the PIN I created while placing the order is not working, as there was no SIM card/temp number provided they are unable to reset my PIN over the phone and was asked to visit T-Mobile store to show my ID. I visited the store, showed my ID and explained the problem, they are unable to pull my account either as the account cancelled and they called T-Mobile support, the support member said they can’t do anything with account as it’s cancelled.I can not even return the phones because the account was cancelled and they are unable to proce

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1 month ago
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VolandoincFirst activity
posted in Accounts & Services

Billed for a phone that was aupposed to be a free phone!!!

How many of you get promised by T-Mobile rubs that you were getting a free phone and then get charge for it on your bill? I was promised a free phone a year ago if I would add another line and every month I have been charged for the free phone. It’s so frustrating for dishonest sales people to say one thing and then your bill come out charging for a “free”device. Reps need to be held more accountable as we the customers have to end up paying the bills for their sales tactics!!! I call T-Mobile customer service and get nothing but you signed a contract as an excuse for being charged fir a phone we were told was free. And it does not take off the charge anywhere on the bill. I’m still paying monthly on a free phone that doesn’t even work well!!!

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1 month ago
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SqueekenFirst activity
asked in Accounts & Services

T-mobile virtual credit cards

Is there any way to transfer my T-mobile virtual credit card balance to my bank account?If so, is there a fee for doing this?

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1 month ago
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SourCustomerNo1First activity
asked in Accounts & Services

BILLING ISSUES EVERY SINLE MONTH

I have had nothing but problems with you guys messing up my bill since T-Mobile took over my Sprint bill.  For some reason you cannot figure out how to apply the monthly credit to my son’s cell phone line for the trade in credit that was started when I was still billed through Sprint.  Each and every month I am promised it is fixed and yet each and every bill the credit is still missing.  Please figure out how to fix this.  I know you can because you fixed it on other lines on my account without much issue.  I have another issue that you guys created when you applied a credit to the wrong line eliminating an ongoing credit I should have been getting as well even though once again I Was told “dont worry the credit will still show up on the bill each month.” So let’s please stop lying to the customer and actually fix things.

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1 month ago
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rvramaaa6First activity
asked in Accounts & Services

International Charges are getting applied even when I have International State side plan

Hello,I have called the customer support for 3 times now, but I am not getting any resolution for the problem that I am facing. I am customer of T-Mobile for more than 12 years now, I always carried 10 lines under my account for all these years.I had the international calling (shared for all 10 lines) under the plan fo International Stateside Calling for $10 for the entire 10 lines (Simply Choice Plan).As part of Thanks Giving deal this november, I ported a line from Spectrum and the T-mobile offered me that they are providing with 12 lines. The last month bill from T-mobile was $1200 and it is due to all the international calls were charged on per minute basis.I called the customer support and enquired on the same, it was like 40 minute conversation with the customer representative and his supervisor, and both mentioned that there was some correction need to be made to my account and bill and my bill was supposed to be $236 for my lines and they assured that the bill correction will b

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1 month ago
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SterlingVet97First activity
asked in Accounts & Services

Store Rep and Customer Service Lies

I recently switched to T-mobile after having service with another provider for years. We switched based on a friend’s advice regarding the cost of their family plan. To make a very long story short, the store rep gave us bad information about the cost of our plan and the cost of the phone we purchased. I only discovered this when the bill came and it was not what we were told in the store. My communication with T-mobile since then has been as follows:Via text: “I understand your concern, I will have a supervisor call you to resolve the issue” Via my phone to them : “I am a supervisor, I will fix this and it will be reflected on your next bill. I will call you by Monday to confirm everything has been corrected in the system” Via text: “I am sorry no one ever called you back. Yes, I see your concern. Will will fix it and you will no longer have those fees on your account.” Via text: “ I am a supervisor. No, the other reps were wrong. I have the most up to date information. Even though th

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1 month ago
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BoogerFirst activity
asked in Accounts & Services

DENIED ACCOUNT ACCESS WITH DESKTOP

Hello.Cannot seem to access Tmobile from my desktop.  I have tried chatting via my cell phone, they didnot help.  I have cleared cache/data. I have tried Google & Edge.   What is the problem.  It is very odd that I cannot go to my account to review/print out a bill or look at other plan options.

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1 month ago
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jhill2949First activity
asked in Accounts & Services

visual voicemail no longer shows my messages transcribed inside the app itself.

So I have been trying to figure this one out, i have call in multiple times to where eventually I gave up. I think that the voicemail to text feature is getting mixed up with the voicemails being transcribed in the actual vvm app. I paid for the feature and was still not getting the messages transcribed in the app but would receive the sms text with the transcription in my messages. Before when it was working correctly i had no vm to text subscription or feature on my account and my voicemails would show the option to play back in the vvm app as well as the transcription of the message right below the play icon. I believe the problem lies in the app software because oddly enough i was able to clear app cache and data then uninstalled reinstalled the app and when the app loaded back up and i set it up again i tested it immediately and the vm Did show with the transcription in the vvm app but sadly  reverted right back on the very next vm that i received only allowing the play back to li

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1 month ago
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kittymama1213First activity
asked in Accounts & Services

How to port out of family plan and change to individual plan

What should I do if I want to leave a current family plan I am in and change to a individual plan?I am not the primary account holder for this family plan so does the primary account holder need to do anything or I can just port out on my own?

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1 month ago
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magenta4225506First activity
asked in Accounts & Services

I tried to access online. account disabled

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1 month ago
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NewbeccaFirst activity
asked in Accounts & Services

domestic violence and transfers of service

I'm leaving an abusive relationship, and would like to be able to keep my phone and device payments and assume liability so that I can continue to exist and survive without this person. They set up a tmobile app that sends my texts to their phone before I receive them. Because of this it has been even harder for me to move on , and I truly wonder how many other people are being abused or not able to leave their abusers safely because of this app that you offer . Do not waste my time with empathy if you have no solution . 

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1 month ago
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ConniFirst activity
asked in Accounts & Services

Access to billing detail

Hi, My husband and I are both unable to view the details of our monthly bill and each gets a message that we need to request access from the primary account holder. When we hit the button to request it gives an error that our wires are crossed.  We can only see the line charges for our phone.  What is going on and who the heck is the primary account owner?

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syaoran
Pillar
1 month ago
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kalman1978First activity
asked in Accounts & Services

Usage Overview loads endlessly

When I click on "Usage" the Usage Overview begins to load but never stops. This happens on all my devices. Is the T Mobile site having issues?

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1 month ago
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Y09vKEKFirst activity
posted in Accounts & Services

Difficult Experience - advice sought

On 1/1/22, I woke up to an absence of LTE service on my older (S7e) device. It was afflicted with low signal bars and stuck in roaming mode. Despite that this older phone does 4G just fine and seems to use it exclusively, I'd been receiving nag alerts from T-Mobile via recurring text messages to upgrade to a new device or lose service. They originally suggested that my device would no longer work after December 31st. But I was convinced it would continue to work, since it does 4G so nicely. Well, I began to think twice about the issue once I noticed no LTE service on New Year's Day. So I called T-Mobile customer service to determine what was actually going on.I was connected to a female cs agent. I reported the network inaccessibility issue happening in my area. She transferred me to another female representative who checked my local tower status. Both representatives were quite pleasant and friendly. After investigating the network status, the second agent told me there was a local to

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1 month ago
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MarshaKFirst activity
asked in Accounts & Services

Incoming callers get message that my number is not a subscriber

This message has happened with 3 callers that I am aware of.  They also don’t have the option of leaving a voice mail.

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1 month ago
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RTaddRookie
posted in Accounts & Services

Promos not honored

I called to get info about T mobile home internet. While speaking to the agent she sent me promo for 1 free year of Appletv+ and Paramount+, a free amazon echo and a $50 gift card if I signed up for the home internet so I went for it.  After more than two months and several conversations with support I have never received any of the promos.  Support told me that I didn’t qualify for the Appletv promo unless I added a phone line. I was told I had been given the wrong Paramount promo code but two more code tries and I still get an invalid code message.  The echo promo code was invalid and no sign of the $50 gift card.  I live in a rural area where only poor satellite internet is available and it’s expensive. Since the TMobile home internet works much better and costs less than satellite I have stayed with T-Mobile but I certainly won’t buy any more of their products. So sad that they are misleading people.   

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1 month ago
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nidsilFirst activity
asked in Accounts & Services

complaint on deceptive practice by T mobile

I have been a Tmobile customer for many years. I received a call from Tmobile stating I have to give a debit card to continue auto pay and I will get a $10 discount every month and my bill would be ^$60 a month instead of $70.I found out the most recent bill after that call had gone up to $80 month and not as what was promised. I feel cheated by Tmobile for an extra $10 a month. I have had a Tmobile over 55 plan for a few years now.  When I called to complain was charh=ged $80 instead of promised $60 a ,month,I was told  The price was really $80 a month and that I was misinformed. I think. It is bad public relations to misinform and trick elderly customers this way.I wish you would look in to this kind of deceptive practice at Tmobile when I expected honest service.My number is 973 563 6220My name is DR N.de silva. MDI thank you

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1 month ago
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