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I’m a pre-paid customer. After the new My T-Mobile experience update I was instructed to re-enable auto pay. When attempting to do so on line I could not add cred/debit card nor activate auto pay. Got this message “We are unable to process this payment transaction. Please visit a Retail Store to complete this transaction” Went to two retail stores, neither had seen this before and couldn’t fix the problem while I was in store. I had to pay with cash to continue service.An engineering service ticket was submitted and I was to receive a call back the next day, two days latter no call back. Sprint sucked and apparently now T-Mobile sucks after they merged. After more than a decade of trouble free service this failure may end my use of T-Mobile.Has anyone else had to deal with this failure and if so has it been resolved for you…?
It’s time T-Mobile publicly discloses to its customers exactly what data was breached and what steps T-Mobile is taking to relieve its customers of T-Mobile’s simple or gross negligence in this breach.At the very lease, because its customers’ IMEI numbers appear to have been released to the public, T-Mobile should agree to IMMEDIATELY OFFER TO REPLACE ALL OF ITS CUSTOMERS’ PHONES WITH NEW, NOT REFURBISHED (i.e. phones with already used IMEI numbers), PHONES IDENTICAL TO THE PHONES ITS CUSTOMERS HAD PRIOR TO T-MOBILE’S NEGLIGENCE.This situation puts all of T-Mobile’s customers in danger of identity fraud and misappropriation and the release of private and privileged information. This was the fault of T-Mobile and T-Mobile alone. Will T-Mobile stand up for its customers or throw them under the bus?
For about 2 months now, our text message usage log shows there has been hundreds of incoming text messages from two "Atlanta, GA" numbers: 404-455-0118 and 404-455-0112. We have never actually recieved anything from these numbers (nothing in our phones). It just shows up on the usage history.I contacted the # and they are out of service, but it shows on our log that we're receiving well over a dozen texts from them EVERY day. We don't know anyone from GA and that's on the other side of the country from us. I blocked these # from our family accounts, but they're STILL showing up on the usage log regularly. They appear randomly, at all times of the day and night, etc. No phone calls or outgoing messages, though.
just last week this ERROR MESSAGE “unfortunately t mobile has stopped” started popping up on 2 of my 5 phones. I cannot find a true fix for this online. I went to a T-mobile store and the Rep told me that maybe I need to pay my bill. I told him my bill is paid in full. He than took a look at my 2 phones and said that if I upgrade my phones that this ERROR would go away. He could not fix my phones and told me that it is a phone problem. I told him that it is a T-mobile software problem and T-mobile needs to fix their software. I left and came home to contact T-mobile for a fix. I am waiting on a callback in 45 minutes. I am putting this problem out there is there a real fix for this ERROR “unfortunately t mobile has stopped”
T-Mobile's approach to transparent customer service falls short on many of the basic tenets commonly used in the tech industry today. Rather than continue to gripe about the shortcomings, I thought it might serve me (and other T-Mobile customers) if we could address how a few changes could vastly improve the relationship between provider and customer and bridge the chasms the existing policy causes.Create a Trouble TicketWhen a call is made to T-Mobile continuity on follow-ups is severely lacking. The notes made by the "expert" cannot be seen by the customer to offer any assurance that when they are told something there is a record supporting that statement. Currently, when a customer calls back regarding a continuing issue they effectively must start from scratch explaining the issue and working their way through layers of repetitive question/answer sessions before getting to where they left off on the last call.This is a tremendous waste of everyone's time and is the most frustrating
Basically, I ended my my account with T-Mobile in February, switched to another carrier. I was told by multiple employees that as long as I made a small payment every week or two until my rebate from new carrier came that the account would remain active. So I was making $10 payments every other week .To my dismay, my account was sent to collections. After this I was sent to billing department who.tells me that making small payment is a lie and that if it is not paid in a certain number of days, in full that it goes to collections. 1. All employees should have equal training, 2. A company should stand behind the word of their employees.3 a person's credit is nothing to play with! 4. The FCRA of 1970 requires creditors to be candid and forthcoming about their reporting practices and I was lied to and now stuck with a deragotory mark that Tmobile is trying to obviate removing!.Im trying to close on a house and I paid the debt but the collection agency Amsher and T-Mobile are refusing to
After being on hold and dealing with about 7 different people while trying to transfer my account to my son’s name, repeating every step at least 5-6 times with each new person, TMOBILE hung up on us. The elapse time was about 90+ minutes. Incredibility frustrating. And their on hold music absolutely SUCKS and is horrible. Now we have no idea where we are with TMOBILE and what state my account is in. Frustrating. Absolutely horrible customer service.
This # has been leaving voice messages ever since I got my phone in 2018. Every time I shut down my phone then turn it back on it says that I have a new voice message from the same #. Then its says that voice mail was detected using SMS but I haven't even been able to set up my voice mail. So I Googled the # to see if anyone else was having this problem and I found that this # is from Santa Barbara and many people have had this issue just like me and most of them said that this # had something to do with T-Mobile. Then I heard that this # was a viruse or a hacker trying to get into your phone which almost gave me a heart attack. So if you could explain to me what this # really is then that would be great.
I filed a claim with Assurant in early February 2020- they denied it at first then after another call they approved it. I received the replacement and returned my damaged phone on 2/7/2020 via USPS using the label they provided. I called after receiving the second notice that the phone was not received as it should have been delivered by then. Turns out it had been delivered on 2/11/2020, but there was no phone inside the envelope. I called Assurant and was told that the envelope was sealed, but that the ends were opened. Sounded to me like the way they probably open these when they arrive and process the claim. Regardless, they said i would have to file a claim with USPS and that if they did not find the phone i would be charged non returned fee for it. I asked them to share there notes with me, so that i could use them when filing a claim with USPS, she said she could not. I asked that the call be escalated and the manager proceeded to tell me that was correct and that USPS h
I have been a T-Mobile customer since the company started and I just signed up for TMO ONE at the urging of a sales rep... now I have been charged twice for my bill and am $19 away from getting an overdraft fee at my bank. Trying to figure out if this was an isolated incident or if it happened to other people. I will not risk going through this ordeal again and will remove myself from the TMO ONE program if it's widespread. Also, I expect T-Mobile to reimburse any bank charges I incur due to this error. Please comment if you were charged twice too!
Hi, I’m currently out of the U.S. and have called t-mobile a week ago and requested to unlock my phone. I provided them my phone number, tmobile pin, IMEI, email, basically everything they asked for aaand they told me that I am eligible for an unlock and would be getting an email in 72 hours with further instructions. But never got that email and can’t make more international calls. PLEASE HELP I really need my phone to work. Plus, the message us on my tmobile option just redirects me to the main page or that “something’s not right” page so couldn’t message tmobile either. Why?!
On the verge of getting rid of T-Mobile as my carrier!!!! I have been Super Happy with your customer service UNTIL TODAY! I have even promoted T-Mobile to Friends, Family, and many others. I have been with you for a few years now. BUT TODAY I AM VERY, VERY UNHAPPY THAT YOU HAVE Moved any of your call centers over seas. WHEN I CAN NO LONGER RELY ON YOU AS AN AMERICAN BASED COMPANY. YOU ARE NO BETTER THAT ANY OTHER COMPANY. I HAVE ALWAYS ENJOYED THE FACT THAT I ALWAYS BEEN ABLE TO TALK TO SOMEONE FROM THE STATE THAT CAN UNDERSTAND ME AND THAT I CAN UNDERSTAND THEM. YOU CONTINUE DOWN THIS SLIPPERY SLOPE YOU WILL LOSE CUSTOMER TRUST, AND CUSTOMERS LIKE ME...........
I live in a small town just north of Champaign/Urbana, IL. From my house I have 3 bars. Good reception. On Saturday evenings I attend a church that is 1 1/3 miles east of me, and I am still in town. I get 2 bars, sometimes with 4G LTE and sometimes 2G. I believe there is a T-Mobile tower south about 4 miles, and a tower in Rantoul close to I-57 that is 5 miles north. I am a caretaker for my wife. Is it possible to get a signal a little stronger by the church?
HelloI have no access to prepaid MBB at t-mobile.com/connect me or mim.T-Mobile.com I keep a balance on account, and needed to purchase a data pass, as I am traveling. I used the message us to contact TMobile, and rep advised me to call the prepaid line for assistance? Rep offered to add data pass manually for me. I asked when this would be fixed, as has not worked for quite some time. He advised me engineer is aware of problem and are working on it. I asked if I will have to do each time I want to add a data pass . Rep would not answer me directly, but gave me a support link as for my options. Link on TMobile support " website not working " is from 2016 ! Does that means there is no ETA on this fix?For those who have a prepaid MBB only account ( tablet ) how does one access and purchase a data pass, or check data usage? What are you thoughts / input on this issue?
I have multiple phones on my account, and all of them frequently can't send text messages. Failures are most common when sending between these phones. Sometime one message will be stuck "Sending", and a new message to the same recipient, with the phone in the same physical location (and 3+ bars of service) will go through.Tapping on "Not sent. Tap to try again." never works.
I purchased a phone and refills on behalf of a tax-exempt 501c3 non profit in New York State. We should not be charged sales tax. How can I submit necessary forms to be recognized by T Mobile as exempt and not be charged taxes on future purchases?
Can someone provide me all of the contact information for support and complaints for T-mobile please
Hello: Could anyone provide me all the addresses, emails, and other contact methods I can use to send a complaint to t-mobile?I have the Customer Relations address for Albuquerque NM. I need more. * I have been an impeccable customer of T-Mobile for 15 continuous years. * We want to open a Senior Plan account, my husband applied for his own t-mobile account. During the "phoned in" application process, he was told there "was an issue" with his information. He was told to go into a T-mobile store and present his official photo id (Driver's License and official Social Security Card. He did. * The store rep faxed it to the t-Mobile FRAUD dept per Activations dept instruction.* We received a letter 3 weeks later stating "The principal reasons your scores did not qualify include: UNABLE TO VERIFY CUSTOMER IDENTITY"* I called t-mobile who stated to me that they did a credit inquiry and could not verify the customer identity. No other info was provided. The t-mobile customer ser
I bought the phone because they told me I could unlock it to use my SIM from Mexico I asked repeatedly and they assured me yes I bought it on the 9th it's now the 26 and still nothing they told me when I called I needed to add 40 dollars more TMobile lied ugh I can't believe they were so dishonest
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