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jpdlFirst activity

asked in Accounts & Services

200mb free for life plan: Devices have no data service, but can go to tmobile.com

Hi everyone. I have two devices that have been long since active on the 200mb data for life plan. One is an ipad, one is an android tablet.The android tablet is my work tablet as a wildland fire administrator. It only gets pulled out during fire season, so it spends a long period of time off and in storage. Yesterday, I got sent to an assignment, so I bought a 30 day data pass for the tablet. I got the text saying it was active and my purchase was successful.However, I have no data services on the device whatsoever, EXCEPT, i can browse any t-mobile website including my.t-mobile.com No apps work, no other websites.The ipad pretty much stays in my bedroom as a reading device, and is constantly on wifi, so i wouldnt notice if it worked or didnt work on the mobile network. However, as part of my troubleshooting with the OTHER line, i disabled wifi, and (this tablet should have 200mb available to use) like the android, I cannot browse any other website thats not t-mobileThings I have confi

8 months ago

Camper123First activity

asked in Accounts & Services

VPN (SonicWall) will not connect over T-mobile 5G Hotspot

VPN (SonicWall) will not connect over T-mobile 5G Hotspot This vpn works fine with WFI but it will not work with the hotspotusing A71 Samsung 5G phone with T-mobile service and extra downloading (paying extra but not using this because it will not connect to VPN)VPN software SonicWallVPN was working a month ago and then the phone did an update and immediately the VPN stopped workingVPN hanging at acquiring ipI bought this 5G phone as a hotspot for work and now it does not work at all with VPN. :(

27 days ago

alabamapastorFirst activity

asked in Accounts & Services

The worst customer service

I waited 1hr and 5 min until I got my call answered, for then be transferred to another line and 40 min and I am still waiting for any signs of life. T mobile use to be good, I have been with them more than 12 yrs, but I think is time to move on. They blame the Covid but today sept 9, 2021 they could get contract with another call center and get it solve. Time still counting while I write 42 min.

3 months ago

Art LiebermanFirst activity

asked in Accounts & Services

Cancel weekly download of games

T-Mobile has a service where it automatically downloads and installs a new game, once a week. How do I cancel this? It is quite annoying, receiving something that I do not want.

6 days ago

Momo2022First activity

asked in Accounts & Services

Spam Group Text - 🚫

This week I started getting spam group text mesaages daily. How do I make it stop? Guessing my number was stolen or sold. Also Messager isn't even allowing me to block the whole thing, have to individually block all 20 numbers but each day different numbers.

5 months ago

bknobiastateFirst activity

asked in Accounts & Services

iPhone T-Mobile App issue

Hi everyone,When using the t-mobile app after signing in an error page keeps popping up. It says “Sorry, Something went wrong. We weren't able to process your request at this time. Please try again later.” There are two buttons at the the bottom that say ‘Dismiss’ and ‘Try again’. If you click the dismiss button it just brings you to a white screen with the t-mobile logo in the middle and the words ‘and done’ at the bottom. If you click try again, the same error screen described above re-appears over and over again. Neither of the buttons fix the issue.I have an iPhone XR. I’ve downloaded, deleted and re-downloaded the T-mobile app multiple times to remedy the issue but it does not. My account is not pre-paid. Using a web browser, I can log into my account with no issues. Anyone else having these same issues? Anyone have a fix?Any help would be greatly appreciated:)

4 months ago

AprilGreen7First activity

asked in Accounts & Services

Cannot get paramount plus promotion code

Has anyone found a solution to get the promotion code to generate at https://promotions.t-mobile.com/ParamountPlus??I typed in my T-Mobile phone number but nothing happens when I click “Continue”, like literally the only thing that happens is my number disappears.The other site I’ve been directed to is https://promotions.t-mobile.com/rebates. But that promotion code is required.

1 year ago

kidFirst activity

asked in Accounts & Services

outgoing text 7727

Why do I see outgoing text to 7727?

2 days ago

Lopelex45First activity

posted in Accounts & Services

phone outage $100 ?

I got this as a text today and I’m wondering if it’s legit…

1 year ago

VeracityFirst activity

asked in Accounts & Services

Grandfathered Simple Choice

I’ve been a loyal TMobile customer for years -- have 5 lines. Just tried adding a sixth line to my grandfathered Simple Choice Plan. One service representative indicated I could add a line for $10...next representative indicated I couldn’t add lines to that grandfathered plan anymore.Simple Choice Plan is perfect for me and my family, but don’t feel very important to T-Mobile and the few times I try to do something with my plan...just get hours of wasted time on the phone with customer service to be told they can’t do it.Any one else on grandfathered plan and feel like a second class citizen and considering other phone providers?

1 month ago

whatsthedealLearner

published in Accounts & Services

T-Mobile Experts aren't experts. What can be done?

T-Mobile's approach to transparent customer service falls short on many of the basic tenets commonly used in the tech industry today. Rather than continue to gripe about the shortcomings, I thought it might serve me (and other T-Mobile customers) if we could address how a few changes could vastly improve the relationship between provider and customer and bridge the chasms the existing policy causes.Create a Trouble TicketWhen a call is made to T-Mobile continuity on follow-ups is severely lacking. The notes made by the "expert" cannot be seen by the customer to offer any assurance that when they are told something there is a record supporting that statement. Currently, when a customer calls back regarding a continuing issue they effectively must start from scratch explaining the issue and working their way through layers of repetitive question/answer sessions before getting to where they left off on the last call.This is a tremendous waste of everyone's time and is the most frustrating

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3 months ago

clsiii1971First activity

asked in Accounts & Services

Is there a way to check texts sent/received from another line on my account?

1 month ago

magenta2724053First activity

asked in Accounts & Services

Remove line from family plan

How do I remove a line from my family plan? They are going on their own.

3 months ago

SrujanFirst activity

asked in Accounts & Services

Trade-in amount

I was told that I will get $800 trade-in amount for my old mobile and adjusted across 24months bills for the new phone. So I gave my old phone and took the new phone. But in the first month bill t was not reflected (aprox $33.33 credit should applied). When I asked they mentioned I need to wait for 2 bill cycles to adjust the trade-in amounts. After 3rd bill also it is not reflected. Now they are telling $800 trade-in amount was wrong and I will get only $200 trade-in amount. If they say this I wouldn’t even took a new phone. My old phone is in perfect condition and working nicely. With this kind of false promise/offers they are giving me trouble and demanding the monthly extract amount ? Being a T-Mobile management request you to sort this issue and help me to get my $800 trade-in amount.

3 months ago

magenta1417704First activity

asked in Accounts & Services

Anyone else get double charged for Autopay in May?

I have been a T-Mobile customer since the company started and I just signed up for TMO ONE at the urging of a sales rep... now I have been charged twice for my bill and am $19 away from getting an overdraft fee at my bank. Trying to figure out if this was an isolated incident or if it happened to other people. I will not risk going through this ordeal again and will remove myself from the TMO ONE program if it's widespread. Also, I expect T-Mobile to reimburse any bank charges I incur due to this error. Please comment if you were charged twice too!

8 months ago

C4FlyerFirst activity

posted in Accounts & Services

T-Mobile Data Breach

It’s time T-Mobile publicly discloses to its customers exactly what data was breached and what steps T-Mobile is taking to relieve its customers of T-Mobile’s simple or gross negligence in this breach.At the very lease, because its customers’ IMEI numbers appear to have been released to the public, T-Mobile should agree to IMMEDIATELY OFFER TO REPLACE ALL OF ITS CUSTOMERS’ PHONES WITH NEW, NOT REFURBISHED (i.e. phones with already used IMEI numbers), PHONES IDENTICAL TO THE PHONES ITS CUSTOMERS HAD PRIOR TO T-MOBILE’S NEGLIGENCE.This situation puts all of T-Mobile’s customers in danger of identity fraud and misappropriation and the release of private and privileged information. This was the fault of T-Mobile and T-Mobile alone. Will T-Mobile stand up for its customers or throw them under the bus?

1 year ago

HawaiiRFirst activity

asked in Accounts & Services

No Love For Loyal Customers of 20+ Years?

I’ve been with T-Mobile since the company was VoiceStream. Granted, I did have a slight 1 year gap, I’ve loyal ever since. The reward for that? Nothing. Why does T-Mobile not give a crap about long time, loyal customers? Why do only new customers get iPhone deals? Why do I have to add a new line to get a deal? I don’t need/want to change my number or add an additional line that I’m not going to use just to get a “deal” on a phone. It actually ends up NOT being a deal at all if you factor in the cost of the unnecessary line.A few weeks ago, I was duped into adding two lines, then told I could cancel the lines after 90 lines with no penalties. I was incorrectly told that I’d get the phones for super cheap with trade-in, only to find out that I was given incorrect info.So, I’m back to square one: no deals for people like me who have been around forever. What’s the point of being loyal when I can just move over to ATT for basically the same as what I’m paying now?Does management actually c

3 months ago

magenta7967283First activity

asked in Accounts & Services

Online Bill Payment Not Working - AGAIN

I would like to know, once and for all...why the online bill payment system NEVER WORKS consistently. It is always on and off and TODAY it's OFF again! It's such a pain. Keep getting 'unknown error' message when I try to make a payment. And before anyone asks - the issue is on T Mobile's side and has zero to do with my browser as I've already cleared cookies and tried several browsers.Seriously, If I wanted to call I'd be doing that every month. When is this going to be fixed? I'm sure Tmobile knows about it. But when I do have to call the agents act like it's the first time they've heard of it (I know it isn't). Can we just get this fixed? How hard can it be?

2 years ago

badbri69First activity

asked in Accounts & Services

Is T-Mobile really going to charge me more AFTER I switch carriers?

Ridiculous to think that T-Mobile will shut me out of my online account as soon as I port my number to another carrier and I cannot go into said account and cancel and remove billing info. It is just another reason I`m glad I left. It seems they can continue charging me on an account that they no longer own the number too, I am not using through them, and they block you from cancelling. Total, utter, stupid business practice.Good luck T-Mobile, you will never make it!

9 months ago

tecnopaganLearner

asked in Accounts & Services

Oops, no experts at all and YES a 'SNAG"

Its been almost 2 weeks now, I have spoken to a dozen not-experts and a supervisor. I am starting to believe the Jip (jump) program is a scam. Supervisors promise everything but a solution or any real compensation. I have honored my end by paying my bills and signing up on what is offered; unfortunately the new(lame) tmobile isnt honoring their end of the deal.

4 months ago

rspatFirst activity

asked in Accounts & Services

Trade in is lost in mail??

Added line for device on us promotion. Traded in the eligible device but the mail is not delivered even after 10 days. Still shows in USPS distribution center.How can i get credit for the trade in now?

3 years ago

dcdespiFirst activity

asked in Accounts & Services

piyabole1First activity

asked in Accounts & Services

I do not see Live chat on tmobile website?

I would like to chat with customer service via tmobile website. I clicked on contact us and all I see is "chat" but nothing to click on to start a conversation.

2 months ago

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