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Where do I start, Ive had nothing but issues (not the good kind) with this service from me the start. After paying a initial deposit of 500 before I could start a plan or get a device. They send my phone to the wrong address, which I had to do all this investigating to find, then reorder a new phone. Then they sent it without a SIM card and it took 2 days for a rep to change some numbers in my imei to use it as a electronic sim. I swear I have talked to at least 50 representatives assuring me these multitude of issues were taken care of but of course it’s all part of the script they have to read. Now on my 2nd bill they are trying to charge me 600 dollars for the device they sent to the wrong address. Im ready to go to boost mobile or cricket wireless if I am going to continually be lied to and extorted.
Due to an error followed by a misunderstanding, T-mobile has suspended our account, without the knowledge or consent of the primary owner of the account. Trying to call them on 611 (that is what their “help” recommends) produces an error, apparently because the account is suspended. How do we get out of this Catch-22 situation? There is no live chat, or an email address.
I wanted to transfer my phone number that I have had for over 30 years to T-Mobile. What seem to be a simple process is a complete headache. I am a new customer and I assumed that transferring my number to my new phone under T-Mobile would be a breeze.I was on the phone with customer service for over 3 hours with the back and forth of porting my number with a PIN. The PIN was not working on T-Mobile’s end, so I called my previous carrier to see if there was a mistake in the PIN number. No it was not. I ended up going to the physical store to resolve the issue and still the same thing. At that point, I just gave up that day. I waited a couple of days and called T-Mobile back to see if I could get this issue solved. A customer rep got on the phone and I explained what I wanted to do. They went on to tell me that I needed a Transfer PIN number. So I asked, what’s the difference between the Port PIN and the Transfer PIN, the rep stated that it would be different numbers.WRONG! The numb
Hi there, I am having issue, I always paid with my European debit card my bill, especially when I am about to come to USA. And now all out of the sudden I can't because of the option to choose country instead of entering the country from which is the debit card. It is constantly rejecting my payment, and I want to have access to cell phone and my SIM prior to my trip to USA. I was paying the whole year pay as you go option so I could keep my SIM number and now I can't!!! Does some one know solution for this?? Thanks in advance,
Anyone else having trouble with TMobile meeting it’s promises. Three attempts now to be reimbursed for iPhone through keep and switch program. I guess they think you will just forget about what they promise you to get you to switch from AT&T. Just a new form of Corporate hot checks….. worst customer service I believe we have experienced…
Whenever I receive a call from a number that is not saved in my contacts, the Caller ID shows it incorrectly. It appears as if it's adding a country code that is not correct, or just breaking the number apart incorrectly and showing it coming in from a different country all together. This has only been going on for about a week. The numbers below are in fact US numbers, if you look at the one labeled peru, it should be (513)-393-2193 - I dont know where the extra 6 is coming from. The Argentina number, is actually 877 -698-3261. Again, no idea where the +54 is coming from and the Croatia number is 385 428 1000 - no extra numbers there, it just formatted it incorrectly.Is anyone else having this problem? I've hard reset the phone numerous times, no fix
I’m a pre-paid customer. After the new My T-Mobile experience update I was instructed to re-enable auto pay. When attempting to do so on line I could not add cred/debit card nor activate auto pay. Got this message “We are unable to process this payment transaction. Please visit a Retail Store to complete this transaction” Went to two retail stores, neither had seen this before and couldn’t fix the problem while I was in store. I had to pay with cash to continue service.An engineering service ticket was submitted and I was to receive a call back the next day, two days latter no call back. Sprint sucked and apparently now T-Mobile sucks after they merged. After more than a decade of trouble free service this failure may end my use of T-Mobile.Has anyone else had to deal with this failure and if so has it been resolved for you…?
We have been treated so poorly over the last several months from T-Mobile’s insurance protection 360 service (Assurant). We are conveniently “disconnected” almost every time we manage to be transferred to a customer service supervisor. All email responses from Assurant are template replies from low-level staff lacking any authority to actually help.Before we submit a small claims court action, our attorney recommended that we give Assurant one last opportunity to initiate a refund for the “Damaged Device Not Received” charge of $696.45 that was auto-debited (via AutoPay) from our account for the device that we returned to Assurant and that was evidently lost or stolen while in possession of Assurant or Assurant’s chosen third-party shipping service, USPS.We (the customer) followed all return instructions provided by Assurant. Enclosed damaged device within pre-labeled shipping envelope supplied by Assurant. Sealed envelope and added additional packing tape for security.We then surrende
Need to talk about billing with an actual person, I’m aware of 2x payment plan still have some questions, not answered elsewhere on website or robot help line, I work when the storefront is open so I can never go in person, I am out of places to look on this website is there a number to call and get someone live or is that not possible
My Family has been scammed by T-Mobile! 1st mistake: In early November we switched from AT&T to T-Mobile. 2nd: Mistake: Fell for the so called “Free” IPhone 13 upgrade scam! I traded in/sent them my perfect condition i-phone 12 pro max for a i-phone 13 pro max and was told I would received $1000 in installment credits over 30 monthsI traded in/sent them my wife’s perfect condition i-phone 12 pro for a i-phone 13 pro and was told I would received $1000 in installment credits over 30 months I’m now being charged $36.67 - 15.50 credit for each phone. So being charged $21.17 for each phone per month. If you do the math they gave me $465 each for my phones.The promotion was $1000 credit on any I-phone 12! They lied!My local store employees verbally guaranteed we would get the full $1000 because that was the promotion!I’m still fighting to get the full credits. Next step is filing a complaint with Better Business and taking legal action filing a class action lawsuit. If
I’ve been a loyal TMobile customer for years -- have 5 lines. Just tried adding a sixth line to my grandfathered Simple Choice Plan. One service representative indicated I could add a line for $10...next representative indicated I couldn’t add lines to that grandfathered plan anymore.Simple Choice Plan is perfect for me and my family, but don’t feel very important to T-Mobile and the few times I try to do something with my plan...just get hours of wasted time on the phone with customer service to be told they can’t do it.Any one else on grandfathered plan and feel like a second class citizen and considering other phone providers?
Guys,I bought a phone last year during Thanksgiving season on EIP under a promotion, since then I am having trouble getting the promotion applied automatically. I have to call after every billing cycle and the rep adjusts the promotion and repeatedly confirms that it has been taken care forever and It will appear correctly on my bills going forward . However seems like their system is either broken or they are NOT doing it right and I end up wasting my time over the phone with reps again and again. It is a chronic issue that I want T-Mobile address as I want to respect their and my time. I have no issue with service or the customer service reps as they are nice, courteous and acknowledge the issue evetime I call them. however, It is six billing cycles and I have wasted over 7 hours of my time and 7 hours of T-Mobile’s time. that itself is more than the cost of the phone. Can someone at T-Mobile fix the issue?
I’ve a prepaid sim card (legacy pay as you go) I am in HK but recently there is no reception when using the SIM card here. I’ve been using to receive verification code in HK all this years & no problem before. My plan is still active. I am not sure if this is because the big SIM card has defect or something wrong with my old mobile phone. Since this is the big SIM card , I do not have a mobile that can insert the big SIM card to try it out. I tried to authorise my cousin to change a small SIM card on my behalf with my authorisation letter but T-Mobile staff in the shop not allow a 3 rd party to do so.Pls advice if I should ask someone to cut the SIM card to a small sim to give a try. Thx.
I’m currently on a Tmobile One Plan (4 lines at $160) + Plus the Tmobile Home Internet ($50) - (autopay) = $210 Currently, there is a promotion for new customers to be on Magenta MAX (4 lines at $170) and get the Tmobile Home Internet discount ($30) - (autopay) = $200 My question, over 4 years of being at Tmobile (10+ years previous with Sprint), why can’t I get this promotional pricing? I’d love the hotspot benefit and the ability to save a little more each month, and after speaking with customer service there was not an option for existing customers. Is it possible to get this pricing/plan upgrade, without having to be a new customer or by switching to a different carrier? Thanks,William
T-mobile I am very disappointed on experiance with a upgrade on Apple phone today.Customer for 22 years & it never changed in those years….Money ...Money is the game.No incentives, no frills...ZERO! $30 to activate a phone is ridiculous & charge you tax up front for the phone, suppose you trade in within a year since I paid tax on $429.99 already.
Every time I call my husband, it rings 4 to 5 times and then a computerized voice answers and states “to complete this call please press the following digits, 72”. 72 is just an example. Once i press those digits, it rings again until I am connected. Any solutions? We are on the same plan. This is extremely annoying to both me and our customers!
Hello,I purchased an Iwatch SE (with Cellular service capability) for my son. I also setup a phone line for a STAND ALONE number for the Iwatch itself. I do not have any active line Iphones in my account. I do have a test Iphone 7 plus (not an active line)I know you need to go through the initial setup (and install apps) from an Iphone. I am also hearing that the iphone needs to be an active line. (Confirming is true) My goal is to use my dummy iphone (which does not have a active line with tmobile) to setup the iwatch and then once it is done, I am able to call my son from his Iwatch phone number and also track him on wheres my apple device app?Is there any possibility to have this “Stand Alone” Iwatch (which has its own number) but NOT have an active Iphone (with a phone number)? I Am trying to avoid to pay for another line just get my son’s iwatch to work as a phone. What I am hearing is it needs to have an active Iphone line just to get the iwatch to work with service ? (I am hop
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