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im 16 and i recently bought a plan from t-mobile, it was a deal that allowed me to receive a free phone with the purchase of a plan. so im trying to finally purchase upgrade this phone to a iphone 13 by paying monthly but there is no monthly option CAN SOMEONE PLEASEEEE HELP honestly frustrating
I have had T-Mobile for 6 months a week after I got my service activated I started having problem with spotty service I called just to see why when I noticed that it kept happening I called back a month later still can I get a reason why set up I just dealt with it calling back every once in awhile to see if there's anything I could do woke up this morning and decided enough is enough tried that in-app chat but nobody would respond so I sucked it up and called in after getting hung up on by the first few Representatives I decided to just go to a store got confirmation that my phone was defective and then was told I needed to pay $5 because they sold me a defective product and I refuse to pay that it is theft I was sold the phone defective and then have to pay for y'all to fix y'all's mistake it's a scam so I decided to take it to social media after talking to a representative on the Facebook messenger I was finally able to find somebody competent enough to fix the situation now I will
I'm looking for an email address to contact T-Mobile support about two different issues that have come up in the last couple of days.Before anyone suggests the live chat option - the live chat button has never, even once, appeared in any browser on any of my computers. So that won't work. Facebook and Twitter are, naturally, Right Out.What to do?
I can not emphasize how disturbed I am with T-Mobile and the handling of my account. I have been a faithful customer for 10+ years. I attempted to do a “JUMP” upgrade over the phone a few years ago and wanted the S20 ULTRA . The representative instead of doing what I had requested added a second line onto my account without informing me and that was the first issue. The second issue is I asked if I could drop of the Note 10 instead of mailing it in and was told that was fine. When I dropped the phone off I never received credit for doing so and continued to be billed as if I still owned and used this device. By the time I caught on to what happened I realized I had paid them over $1050.00 that I should have never been billed for. I contacted them and a representative for whom I was on the line with for over an hour set up a credit of $58.34 to which would be credited against my account until the money owed to me is paid off, approximately 18 months. I received ONE SINGLE CREDIT of $58.
I get the following error: “Oops! something went wrong.” Very helpful. I disabled my adblocking VPN and attempted to upgrade directly from the Android app but I received the same error and tried again in my browser both on my phone and desktop to no regard. Third party cookies are enabled. Any idea’s on how to fix this? I really don’t feel like calling in, I have mild social anxiety (undiagnosed, mind you).
Dear T-Mobile,I’ve a long time user of T-Mobile wireless services and subscriber to MLB. TV. This April 5th until 12Th T-Mobile will offer a free MLB. TV subscription. However as I access T-Mobile Tuesday and download the App, it asks me to redeem the coupon for one year subscription. It then brings me into MLB.TV app, but when I try to register it asks me to subscribe, this is incorrect as I have a free subscription. It just flat out doesn’t work, won’t turn on free subscription and asks me to pay for the subscription on my iPhone 12 Pro, I asked my wife and daughter to do the same thing, granted I already have a free subscription for 2022, my daughter have an iphone 12 Mini and my wife as an iPhone 8 Plus, and they were also unable to access the MLB.TV app to enjoy free subscription. We need technical support now, we need the fact that we have wasted days and lots of telephone bills talking t T-Mobile customer support which was useless. Three iPhones versions from three different
Recently random $50 payments have been showing up on my TMobile account. These are from different credit cards, which are not mine. I’ve talked to customer service three times and no one can tell me why this is happening. They say no other services are tied to the phone number referenced for the payment.What is going on? Are other customers wondering where their 50 payment went?
I bought a pixel 4a 5g straight from google. It's fully stock. When I'm on WiFi calling, I almost always (not always though) can't hear the other side on the call and have to switch to cellular. The other side of the call reports hearing me without an issue. My phone is fully updated with google updates.
Family Allowances does not work for modern phones.FamilyMode is too reliant on a app to install on a child phone, that can be quickly bypassed in several ways. Turn off VPN, Turn off/on ScreenTime, etc.Is the only option really to manually switch the account from Magenta to No Data for multiple lines? I would gladly pay for FamilyMode if it even worked correctly.All I want to do, is turn off Data for 12am-6am at night.
I’m currently on my parent’s t-mobile family plan. I’m getting married soon and want to switch onto my future spouse’s t-mobile family plan. The rep stated “since it’s already a Tmobile number they can’t switch plans”. There must be a workaround for this… I’ve had this number for 15 years and I don’t understand why it can’t be a smooth transfer if I was able to keep this number going from ATT to Verizon to T mobile… Any suggestions for the phrasing I need to use/correct terminology?
The rude female on chat snapped at me and said "Sprint didnt merge with Verizon it merged with T Mobile" I said " When i call the Sprint number that i have called for years thats logged into my phone it freakin says " WELCOME TO VERIZON!!!!!!!" She was silent and ignored my response like an idiot. I just know after 18 yrs of having SPRINT i will be changing providers soon. Too many issues happening already!!!!!
Hi. I joined T-Mobile last week with my family on a Magenta® MAX 55+ program. Among the various conditions that we were offered, we were told that if we move with three lines, the third line will be free, and that our monthly bill will be $90. After two days I received my first bill for $135, charging me for the third line. I was sure that it was a mistake, and called to ask T-Mobile to fix it. But I was told that they are “sorry” and that I am “ineligible for the promotion”. I asked to speak with a supervisor that apologized for the “miscommunication” but said that she could not help.Do other people have an experience of being mislead when joining T-Mobile? If so, did you get it resolve? What’s a good way to deal with this.Thanks.
When I signed up I did it only because 3 lines for a total of 140/month sounded like a great deal. I was paying that as a sprint customer for one line.my first bill arrived and it was 260$ for one month. After a long phone call I was assured the problem was fixed. Then I got my bill and it still said 260$. After another call I was assured the problem had been fixed but after that bill had been issued. well, my autopay just went through amd I was charged 260$ again for the next month. Has this happened to anyone else? If they can’t fix it I’ll just have to quit. Also, oddly, my sprint coverage seemed better and faster than my T-Mobile coverage even though they are supposed to be the same. regretting the switch
Just want to see if anyone has a similar issue. I was told when I switched from Verizon my deal would be BOGO on the iPhone 13 (now getting charged for both), my magenta plan is $10 more than it’s supposed to be, plus I had 2 trade-ins (neither of which are the value the service rep said it would be). My bill is now the same as my Verizon bill meaning I just switched for absolutely no reason.
I have been waiting on my order from ups for iPhone 13 mini. Yesterday when i tracked the packaged it said it was “out on delivery” and it would be delivered by 7pm that night. Nothing was ever delivered. Now when I track my order today it says it’s back to “on the way” and “delivery date will be provided as soon as possible”. I’m starting to worry that my package is lost. This is also the second order I’ve had to place for this phone. The first order that I received was a retaped box without the phone inside. I’ve already reported this incident to t-mobile. But now I’m worried that I won’t receive this order as well. I wish they sold the mini in store in my area so i could safely purchase it there. Is there anything I can do at this point or do I have to wait for ups?
Just joined T-Mobile with two phones. When texting certain numbers from either phone, the receiver sees a 224.... number as the sender, but this is not either of the senders numbers. After tmobile deleted and reinitialized both phone numbers today, same issue. Now told that can take a while for issue to clear and we will get call back. One thing I noticed is after service restored earlier today, one of the phones had a notification '224 398 0043' added to your Google.... ' And this is the number that appears on a particular receivers phone when texting to that phone from one of the phones just brought to T-Mobile. Haven't noticed such a notification on the second phone just brought to tmobile, but a specific receiver of it's text messages gets a diff 224... number, not the senders number.
Hi,I currently ported in T-Mobile with a Simply Prepaid Plan ($40).When I tried to access the T-Mobile app, it showed "Sorry we're not ready for you yet. We're working on improving your app experience."I had already tried to unload and reinstall the app several times, but still in vain.I wonder is this usually happened to people just ported in T-Mobile?If anyone had this problem before can provide me solutions, thank you.
I have been paying for magenta max service for over a year now but problem is since I got this service I cant use my internet for anything cause it's so slow 0.4mbps that's less than 2g speed multiple chats with support switched sims and phones no improvement at all my area shows on coverage maps as ultra capacity but that's not what I am getting I'm paying for service I cant even use cause it's so slow this is beyond unacceptable it's stupid on my part to be paying for crap that they cant seem to fix. Any suggestions??
I just got T-mobile. I came from spectrum mobile. I joined with the switch and keep promo.I was with spectrum for 90 days, have a iPhone 13, took screenshots of my last 3 bills and my current device payment remaining, paid it off then unlocked the phone, ordered a SIM card then transferred my number to T-Mobile.Went to the keep and switch claim site. I entered my number in that keep and switch box not the carrier freedom claim one. I then picked spectrum, my phone model and it said something on the side about $800. It had me chose EIP or ETF. I picked EIP because I want to be payed the full amount of what was remaining on my spectrum device payment plan. I’m not sure if that’s correct? then I got to the last page and submitted my photo. I combined my 4 pictures into one photo showing the 3 statements and my device balance before paying and unlocking it as told. However on the side it said the maximum I would get back for the offer is $650. That is incorrect as the current offer is $800
Visual Voice Mail with Enhanced Caller ID turned on will not work on Samsung Galaxy 20 G Ultra. Only phone number is showing even if the number has a name associated with it as a verified identity or one of my contacts. Turned off and on, updated, but no joy.
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