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Hi,For the past 3 weeks, messages sent to email@example.com are being rejected and returned with a message like this:550 permanent failure for one or more recipients (firstname.lastname@example.org:blocked)I work for a large university and we use Google as our e-mail service, yet messages are blocked. I also can't send mail from a subdomain within our main university domain that does not use GMail. We have a proper SPF record and the sending mail server is allowed to send per the SPF record.I have contacted t-mobile support by phone multiple times but the staff answering the phone are not able to address or even understand the problem. Reading other similar posts here, I see that somehow you have to call in and get added to a 'approved sender' list. Can somebody tell me what number to call for support that would understand this issue? Thanks.
I’ve been a loyal TMobile customer for years -- have 5 lines. Just tried adding a sixth line to my grandfathered Simple Choice Plan. One service representative indicated I could add a line for $10...next representative indicated I couldn’t add lines to that grandfathered plan anymore.Simple Choice Plan is perfect for me and my family, but don’t feel very important to T-Mobile and the few times I try to do something with my plan...just get hours of wasted time on the phone with customer service to be told they can’t do it.Any one else on grandfathered plan and feel like a second class citizen and considering other phone providers?
Hi, My home automation system sends me SMS messages using T-Mobile's tmomail.net email to SMS gateway. I have been using it successfully for a number of months, but recently, my messages have been blocked. I have included a sample rejection notice below. Does anyone know precisely why my messages are being blocked all of a sudden and how to get around this? Thanks so much for your help. -----Error IconMessage blockedYour message to XXXXXXXXXX@tmomail.net has been blocked. See technical details below for more information.The response was:550 permanent failure for one or more recipients (XXXXXXXXXX@tmomail.net:blocked) Final-Recipient: rfc822; XXXXXXXXXX@tmomail.netAction: failedStatus: 5.0.0Remote-MTA: dns; d79033b.ess.barracudanetworks.com. (22.214.171.124, the server for the domain tmomail.net.)Diagnostic-Code: smtp; 550 permanent failure for one or more recipients (XXXXXXXXXX@tmomail.net:blocked)Last-Attempt-Date: Fri, 01 Sep 2017 19:15:53 -0700 (PDT) ---------- Forwarded message
It is truly amazing how some T-Mobile tech support people are so completely useless! After waiting on hold and being subjected to inane music, and a recorded message that tells me how important my call is, and that I have “a team” of support people on my side… I get no answers!My wife and I have been struggling for two days to set up our new iPhone 12 Pros, and especially trying to configure the dual SIM feature. From in store clerks, to local tech support, to the two levels of 611 tech support - and even to two levels of Apple support - nobody understands how (or even why) one might setup an eSIM. I actually found that now I know more about it than all of the techs that I have spoken with, and was giving them advice!After all of this, and with a variety of data connectivity issues, I finally got my phone working. My wife’s phone (the second phone on our account) was intermittently dropping, or failing to connect to data. Rather than the “Cellular Plans” option in settings displaying t
I just got my new phone to replace my old phone, and ported my t-mobile number to Project Fi. I am now unable to access my t-mobile through the website since the the porting completed. How am I supposed to access everything there to view and pay my final bills? I always paid my blil this way in the past to avoid excessive transaction fees. How can I access the online system to pay the final bills without being charged the ridiculous fees for phone/etc payments? Attempting to login on the website tells me the service is unavailable and that they're working on fixing it. I'm rhinking its a generic error and the real problem is the fact that my number was ported. It seems wrong to lock people out from accessing past and final bills this way, forcing them to use only fee-laden pay,ent methods, especially the fact that it gives a bogus error to disguise it as a system outage. Even snail mail falls in this category due to costs of postage/money orders/etc.
I would like to know, once and for all...why the online bill payment system NEVER WORKS consistently. It is always on and off and TODAY it's OFF again! It's such a pain. Keep getting 'unknown error' message when I try to make a payment. And before anyone asks - the issue is on T Mobile's side and has zero to do with my browser as I've already cleared cookies and tried several browsers.Seriously, If I wanted to call I'd be doing that every month. When is this going to be fixed? I'm sure Tmobile knows about it. But when I do have to call the agents act like it's the first time they've heard of it (I know it isn't). Can we just get this fixed? How hard can it be?
Friend had an account with me on T-Mobile and canceled the account with out my knowledge. The account is in my name. We have 3 iPhones all paid on just a couple of times. When I spoke to tmob in store, they said I would have to pay the phones off (about 2k) or it will affect my credit. The friend said she called T-Mobile and they said to return the 3 iPhones and it wouldn’t affect my credit. I don’t know how true that is because if what she did I can’t trust her. Help please!!
I am the account owner for a Simple Choice family plan. I have tried several times over the course of a couple days to give "Full" permission to another line on the plan. I get a confirmation, but when I check the state for that line it remains "Standard." Is there something else I (or the other line holder) have to do to get permissions changed for that line? I use the web interface to edit the account.
Hi we are running a application which sends notification as email-to-sms. For t-mobile receipients notifications are getting bounced while for ATT & Verizon its working fine.here is the error log on our mail serverto=<929920XXXX@tmomail.net>, relay=d79033a.ess.barracudanetworks.com[126.96.36.199]:25, delay=2.7, delays=0/0/0.49/2.2, dsn=5.0.0, status=bounced (host d79033a.ess.barracudanetworks.com[188.8.131.52] said: 550 permanent failure for one or more recipients (929920XXXX@tmomail.net:550 Rejecting for Sender Policy Framework) (in reply to end of DATA command))Our domain has SPF record and other checks inline. I suspect something is at t-mobile mail server which is blocking messages.Any one has any context on this.Thanks.*edited to remove personal information - Marissa
Been on the phone three times to T-Mobile support. Last time, it took one hour. They supposedly have "recycled" the device to get it to show the correct time. Nobody from T-Mobile knows how to fix it. They tell us to manually set the time. We did that, and a few hours later the devices show the wrong time again. They tried to tell us it was a Samsung problem (we have a Note 10 and Note 9). They first said I would have to go to an Ifixit place to get the software "flashed". I popped my sim card into a spare Moto phone and it showed the wrong time also. So I know it's not a device problem.Our tower is 20 miles from the border of CST and EST. But the time switches to the wrong time zone when you get about 30 miles from the border. But there are several T-mobile towers between here and the border. Not one rep from T-mobile has any idea how to fix this. They just tell us that it's fixed, but it's not. If this doesn't get resolved, we will have no choice but to switch carriers. Our AT&T
Wondering if anyone else is newly having this issue. I found this thread that started two years ago but still had replies within the last four months and there doesn’t appear to be a solution. I spent nearly an hour on the phone with tech support earlier and though we tried a ton of resets on my phone, as well as her manually changing what tower my phone is connecting to, I still cannot receive text messages from most accounts, including T-Mobile verification codes. Tech support had to text the other phone on our account so I could verify it was me. Many things require two-factor authentication these days, so I can’t just go forward not receiving texts. Tech support said they would monitor my account for 48 hours, but wouldn’t be able to tell if I was being sent messages that ultimately weren’t getting delivered, so I’m not sure what the monitoring is going to do. I’m searching for any type of solution at this point. I feel like someone ought to be able to hit the master reset on my ph
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