Accounts & Services

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  • 4,602 Discussions
  • 16,804 Replies

4602 Discussions

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sefsunFirst activity
asked in Accounts & Services

Credit Card billing is not working

i try to pay off my bills online but it keeps saying enter a vaild number. And my cards are working fine. Has anyone been running into this problem?

61
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4 months ago
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ryankelsay1First activity
posted in Accounts & Services

Why am I not able to view all the linked number's usage info if I'm the primary account holder?

I am the primary account holder and I have 3 numbers linked to my mobile ID but it won't let me manage or view one of the linked number's account.

7
P
2 years ago
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travelingcueFirst activity
asked in Accounts & Services

Home Internet 2.4 ghz Fix and Signal Strength

Using the t-mobile home internet program, devices are having issues with and maintaining the 2.4ghz connections.  App says that the 2.4 and 5 Ghz are working.  Unfortunately, a Roku and tablet says they're unable to connect.  The Roku connected just yesterday &#128549   I've tried turning everything off and on and still can't connect.   This has been an ongoing issue.  The 5ghz devices work well.  Does anyone know how to resolve this?Also since I'm here...does anyone have an idea on how to improve coverage in the house? Will an extender or mesh help?  My gateway box is a bit further from one of the rooms and we'd like to up the signal strength if possible to that area.  At the box, the signal is "good" and I've tried various spots in the house looking for "excellent" signal strength but was not successful. Thank you for any help you can provide.

9
I
1 year ago
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okarmalawFirst activity
asked in Accounts & Services

Old billing statements

How do I access old billing statements?

11
gramps28
Pillar
5 hours ago
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Deranged_ChefLearner
asked in Accounts & Services

Error F451"our wires crossed" for weeks - when will it be fixed?

This error has been has been a part of T-Mobile for years, coming and going. When will it be fixed?My situation: I have a T-Mobile ID with 3 accounts. I can login at https://account.t‑mobile.com/signin/v2 and am presented with the chooser page, to branch into one of my three accounts. One account is Home Internet, postpaid. That one works. The other two are a pre-paid phone plan and a pre-paid data plan. Clicking any of these runs into the F451 error page. The error happens on Chrome, Safari, Firefox. The cause is definitely not on my end, and the error itself says “to come back later”. So I cannot check bills, nor change or extend plans, nor check data usage. This is so very unprofessional. All the access worked well in the mid of February. How can a website break so badly and for so long.. ugh…   And no, I will not fiddle with my browser cache etc., this has all been tried before by many other users and does not help. And no, I cannot access the pre-paid accounts from neither my phon

7
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7 months ago
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magenta3742183First activity
asked in Accounts & Services

Email-to-SMS is not working

Hi we are running a application which sends notification as email-to-sms. For t-mobile receipients notifications are getting bounced while for ATT & Verizon its working fine.here is the error log on our mail serverto=<929920XXXX@tmomail.net>, relay=d79033a.ess.barracudanetworks.com[64.235.153.2]:25, delay=2.7, delays=0/0/0.49/2.2, dsn=5.0.0, status=bounced (host d79033a.ess.barracudanetworks.com[64.235.153.2] said: 550 permanent failure for one or more recipients (929920XXXX@tmomail.net:550 Rejecting for Sender Policy Framework) (in reply to end of DATA command))Our domain has SPF record and other checks inline. I suspect something is at t-mobile mail server which is blocking messages.Any one has any context on this.Thanks.*edited to remove personal information - Marissa

52
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8 months ago
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kcshay4everFirst activity
asked in Accounts & Services

How to put others up for authorization on account

how I set up authorizations for others on my account?

4
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Pillar
14 days ago
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msjsmsjFirst activity
asked in Accounts & Services

eip early payoff

I’ve recently purchased a new phone and am getting a monthly credit for a traded-in device (it was a mother’s day promotion). I would like to pay off the entire amount rather than having to pay monthly and am wondering if I can still keep my promotional monthly credit if I just pay off to close an EIP.The section below seems to say that it shouldn’t be an issue, but I have seen some contradicting answers. [[ From https://www.t-mobile.com/support/new-to-tmobile/promotional-credits#firstheadingIf you pay off your EIP early, you’ll continue to receive the promised Recurring Device Credits (RDC) as an account-level credit through the remaining months of the promotional credit period (up to 24 or 36 months).Thank you!

2
syaoran
Pillar
2 years ago
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nroses91First activity
asked in Accounts & Services

Unknown 404 numbers showing up on my usage log

For about 2 months now, our text message usage log shows there has been hundreds of incoming text messages from two  "Atlanta, GA" numbers: 404-455-0118 and 404-455-0112. We have never actually recieved anything from these numbers (nothing in our phones). It just shows up on the usage history.I contacted the # and they are out of service, but it shows on our log that we're receiving well over a dozen texts from them EVERY day. We don't know anyone from GA and that's on the other side of the country from us. I blocked these # from our family accounts, but they're STILL showing up on the usage log regularly. They appear randomly, at all times of the day and night, etc. No phone calls or outgoing messages, though.

25
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28 days ago
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DecaturInvestorFirst activity
asked in Accounts & Services

T MOBILE POSTPAID PDA unauthorized charge

I received a charge from T MOBILE POSTPAID PDA. Weird part is that I have a business account. I checked that online and nothing strange was on there and the amount billed on there is the correct amount, so I’m wondering where this charge is coming from?

6
C
7 months ago
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WesGBFirst activity
asked in Accounts & Services

tmobile usage details is missing

my usage details is missing, nothing comes up when I click on usage.  unable to see my text or calls

35
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Community Manager
3 months ago
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diaryofjaneFirst activity
asked in Accounts & Services

Usage shows incoming and outgoing messages between my husband and I during times I wasn't texting him.

T-mobile usage shows incoming and outgoing texts between my husband and I that lasted all day up to almost 4am. I was asleep during that time. From the usage under his number it shows we were talking all day, but from my usage it shows when we were actually talking and the correct times. I am aware of the time difference but I converted the times to my time zone and still we weren't texting each other during those times.  He doesn't really know how t-mobile usage works but he does know I can see who he texts. Maybe he isn't aware I can see time as well... Could this be an error on the usage and instead of showing the actual phone number he was texting, it's just showing mine repeatedly? Or could he be texting someone else but making it seem like he's texting my number?

5
C
1 year ago
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magenta7973393First activity
asked in Accounts & Services

Looking for an email address to contact T-Mobile support

I'm looking for an email address to contact T-Mobile support about two different issues that have come up in the last couple of days.Before anyone suggests the live chat option - the live chat button has never, even once, appeared in any browser on any of my computers.  So that won't work.  Facebook and Twitter are, naturally, Right Out.What to do?

12
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11 months ago
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AprilGreen7First activity
asked in Accounts & Services

Cannot get paramount plus promotion code

Has anyone found a solution to get the promotion code to generate at https://promotions.t-mobile.com/ParamountPlus??I typed in my T-Mobile phone number but nothing happens when I click “Continue”, like literally the only thing that happens is my number disappears.The other site I’ve been directed to is https://promotions.t-mobile.com/rebates. But that promotion code is required.

19
J
1 year ago
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magenta9998592First activity
asked in Accounts & Services

Wrong/unknown device in My.T-Mobile.com

When I log into My T-Mobile (from various desktop browsers like Firefox, Chrome, or Safari), it never remembers my device.The home page says I have an "Unknown Device"The Phone tab says I have an iPhone 6s, which is incorrect.When I click "Not your device?" link and select the correct iPhone model/color/capacity, I see a "Confirm" popup ("Are you sure you want to update the phone for [my name] to [my model]?").I click "YES" and briefly see a pink spinner, but the update doesn't take effect! &#128558This is not a super serious problem, and I'm admittedly a bit OCD, but it just bugs me that the website (phone thumbnail graphic) is still wrong every time I log in.&#128533The funny thing is that my wife's device (secondary line on the same account) displays just fine. And she's had the same model as me.

22
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7 months ago
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magenta2524758First activity
asked in Accounts & Services

Bill Statement

I need the most recent bill statement to be print in my computer. Thanks

15
X
1 year ago
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mo3hollyFirst activity
asked in Accounts & Services

iphone 11 trade in

I was told at T Mobile that I could receive $800 for my iPhone 11 which would go towards my bill for the iphone 13 pro max. The bill is originally $36 for 30 months before the credit. They printed the labels & told me that I needed to send it in. When I get home I see that the label said customer accepted value $180. Which is very untrue. No price other than $800 was discussed if I knew it was only worth $180 I wouldn’t of accepted the phone. Did this happen to you? If so were you able to return whatever phone you accepted & get out of contract? Or complain & get more than what was on your label.

6
D
6 months ago
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mnikatorrFirst activity
asked in Accounts & Services

Im trying to send a text to a 5 digit number and i get a response, "Service Access Denied", why?

I am trying to send a text to a 5 digit number and i get a response, "Services Access Denied", Why?

21
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Pillar
1 year ago
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gnarlyFirst activity
asked in Accounts & Services

how did you safely enroll in McAfee identity theft protection offered by T-Mobile to its customers affected by data breach?

T-Mobile website says to request the offered McAfee coverage and await an email from McAfee with link to Complete Enrollment Now.  An email is sitting in my spam filter from xggrrpdjrvhtddjbsgrtdbvcrcscsgtjbskphpl@mail.idtheftprotection.mcafee.com but I don’t know whether it is safe.  If you used used a link in an email from this address, were you able to set up the offered McAfee id theft protection through it?  thanks for any help.  

9
M
1 year ago
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al-mccol01First activity
asked in Accounts & Services

RECEIVing texts for digits

Why can't I get text messages from Amazon for account verification OTP to(#8563084006 From didgits line)

30
V
3 months ago
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magenta10025103First activity
asked in Accounts & Services

Email to text gateway tmomail.net is rejecting messages with 550 blocked error

Hi,For the past 3 weeks, messages sent to number@tmomail.net are being rejected and returned with a message like this:550 permanent failure for one or more recipients (1234567890@tmomail.net:blocked)I work for a large university and we use Google as our e-mail service, yet messages are blocked.  I also can't send mail from a subdomain within our main university domain that does not use GMail.  We have a proper SPF record and the sending mail server is allowed to send per the SPF record.I have contacted t-mobile support by phone multiple times but the staff answering the phone are not able to address or even understand the problem.  Reading other similar posts here, I see that somehow you have to call in and get added to a 'approved sender' list.  Can somebody tell me what number to call for support that would understand this issue? Thanks.

24
N
9 months ago
M
miraclesvedaFirst activity
published in Accounts & Services

how do i see or listen to my voicemail online

when I go to my account online I don't know how to see or listen to my voicemail

965916
G
2 years ago
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jackkorbFirst activity
asked in Accounts & Services

What's the difference between the Simple Choice plan and Simple Choice North America?

What's the difference between the Simple Choice plan and Simple Choice North America?

8
F
1 year ago
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Hayro JayroFirst activity
asked in Accounts & Services

How do I find out if I was affected by the T-Mobile data breach in 2021?

How do I find out if I was affected by the T-Mobile data breach in 2021?

7
gramps28
Pillar
3 months ago
R
RachdillHelper Level 1
asked in Accounts & Services

Phone not eligible for transfer??

I am switching from AT&T to T-Mobile. I have been trying to port my number for about a week. Every time it fails and says to enter my pin again from my previous carrier (which I have my reset to ensure it’s accurate). I have called and been in store and no solution. However when I check my phone number eligibility to transfer to to mobile on line it tells me it can not be transferred? Why is this?My previous line is still active and it’s in the same area with the same address/area code.

6
M
8 months ago
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