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Dear T-Mobile customer service representative, I have a bill from earlier this year. I was notified through my credit bureau that it was sent to collections. How am I able to pay this afternoon Bill if you guys deleted my account. Your T-Mobile online account system says that my phone number don't even exist or my email so I guess you guys don't really care to get paid. Good day, Bryona D. X. RobertsCurrent number :4057226598last4 social: 1400 Bryona Roberts firstname.lastname@example.org outstanding bill $400 March 23,1994 Canceled service (T-Mobile) 4057199834Account Pin 2733 or 273327Device: Samsung Galaxy A11 IMEI: H7KV63JKLCASN85VR98AA9QZ
My phone was stolen, so I wiped it remotely and suspended the line on the T-Mobile web site. I purchased a new phone as an upgrade and received a new SIM. I have tried to reactivate the line from the T-Mobile web site, but it sends a text message to the suspended line to verify my identity. I can’t receive the text because the line is suspended. I”m not sure how to proceed. Suggestion?
For MONTHS now, I try every time, I haven't been able to refill my prepaid account online. It worked for a long while, until one day it just stopped loaded after submitting my card information. Then I just get left with a blank white screen and it doesn't go anywhere. It's less of a headache to just do it online rather than calling and hearing the loud automated system rattle junk off to me each month. I'd rather just do it online.
why am i being billed for another totally new line , different number, when i ourchased a smart watch? both devices work with bluetooth so i should be sble to pair the debices to make having the ability to use urcwatch for calls, texts, ect. when are phone is not accessible easily. i purchased thecwatch through T-mobile when i bought my own new 13 Iphone and a new 13 Iphone for my daughter. we were told they would only cost us , it was $8.?? each a month. we were NEVER told that we would be billed gor an additional phone line with a totally different phone number! if i knew that the watches were going to be increasing my total bill by $100 a month cuz i couldnt usevthem like i expected , I would never have bought them at that time , or ever posdibly. can someone explain this situation to me so I can have more knowledge about this before I call customer dupport and explain that I am upset snd feel decieved. Thank you, when i dont understsnd it is better to get some information before do
Why did you suspend our line because of us calling Ukraine a lot when you currently waive charges. Doesn’t make sense, when we called to reinstate the line your rep said we should add stateside feature for $15, what for?! Not cool t-mobile you didn’t even send any notification that you are suspending our line, my wife missed important calls.
I have been waiting for over 3 weeks...and counting, for a replacement phone. Both T-Mobile & Asurion claim it's the other’s responsibility to ship the phone. Asurion took the deductible, promised to ship a phone & a week later said T-Mobile should ship me the phone. So the two companies are currently at an impasse; neither agreeing to give me a replacement. How much does a phone cost? It’s disgraceful and pathetic after being a customer for 16 years, T-Mobile can’t even honor a promise to cover a device. Lost for words. Consider class action to end this scam. BTW I don’t expect Assurant to be any better than Asurion.
I switched from Verizon to T-Mobile in April. I had it with Verizon. I moved all my business associates lines to T-Mobile. One of my business partners needed a replacement phone. I had him listed as an authorized person on my account. He went to a store to purchase a replacement phone and got the run around. They told him he needed to provide the business tax documents, etc. That is BS! I provided all the required documentation when opening the account in April. I went to the local T-Mobile store yesterday to purchase my associates phone and have it mailed to him since I was the owner of the account. While I was in the store, I asked the rep why my associate could not purchase the phone. She informed me it was because his name was not on the account as authorized although I added it when opening the account. Fast forward twenty four hours later. T-Mobile suspended all of the lines on my account for NO reason. I paid the bill that was not due for another week yesterday while in the stor
We tried to switch for AT&T to T-Mobile but after two weeks we gave up. I’ve had my telephone number for decades, but T-Mobile could not manage to transfer the number from AT&T to the new T-Mobile account. It is my business line so I had to move on. We went with Xfinity and it was a great experience. Now, T-Mobile owns me a refund. I talked to them in march and they said a check would be issued. Every month since, I get a bill with a negative balance stating that they own me the money and it will be credited to my next bill. No one can help. The 800 line is useless. I don’t have an account so I don’t have a PIN, but I need a PIN for them to do anything. I’m not sure how much it costs them to keep sending this bill, but I’m just going to let it go. The cost will surpass the refund amount in a couple of months, so screw them.
Anyone one else struggling to have customer service follow up...follow thru on billing issues? I upgraded 3 phones with trade in Feb 2022. I have 6 total lines. I have made 7 phone calls plus chat correspondence to attempt to resolve the overcharge of my monthly bill. I have spent 5-7 hours on the phone and computer to resolve this seemingly straight forward issue. I have scheduled 5 phone calls for updates, only 1 phone call was ever returned!! This is a complete failure in how you treat loyal customers. This is NOT customer service. I have been a sprint….now T-mobile customer for 10+ years. I do not believe I will be a customer much longer.
T-Mobile definitely going away from customer satisfaction motto and customers are not the priority anymore. All the new plans are for new customers and don't even talk about the Phone deals. I have a plan that is grandfathered and like to upgrade to Magenta. T-mobile refuses to upgrade me with the promotion rate. It is ONLY for new customers. It is upsetting and hates to change carriers. But if this is ONLY way to save and get the best deal, then stay two years and switch. Time to shop around like we used to, when the 2 years contract was the way. there is now a reward for loyalty. I think we are going backward…. LOL, with all that effort to change the industry, making a new trap for customers. SHOP around every 2 yrs switch carriers, NEW WAY
T-Mobile’s customer service is non-existent to useless. I miss the days when I could call for an actual Expert, and speak with someone in Boise, Idaho, instead of some shack in Zamboanga in the Philippines.The “experts” in the Philippines read a script, and promise to fix a billing issue for you. They pretend to “talk to their supervisor”, leave you on hold for 15 minutes, and come back saying everything has been fixed, and give you their “personal guarantee” that the issue has been resolved. Yeah..sure. They probably walked outside their grass hut and smoked a cigarette. They BS you to get you off the line and out of their hair. Nothing but useless liars.PLEASE bring American quality customer service back!
Why would you send me an invitation card, have me go to a wesite to check availability, tell me to go to the store to sign up and get a box because there is availability. Once I get to the store (a few days later) then tell me there is no availability in my area. This is nuts, you tell me someone must have been quicker to respond! Either you have availability or not. I do not recall anyting in your advertisement stating there was only a limited amount of service availability. What a waste of time and effort in research. You guys are better than this!!!!!
Hi I had a prepaid sim that i created an account for. I then went to a Tmobile shop and upgraded to magenta max. I was given a new SIM and the old Tmobile number was ported to it. Since the i get a The MSISDN is already registered to another IAM user account message when trying to login to my account. Any ideas how to resolve please
Back in December of 2021 I foolishly took what I thought at the time was a T-Mobile survey, said I could pick a gift, I just had to pay the $6.96 shipping cost.I got a call today, 6/01/22 from a number identified as NBC 10, Bala Cynwyd, PAThe rep was telling me I owed $119.00 since I did not cancel my High Smart Watch Plan. She said the watch was only free for 7 days. I really feel this was a scam because when she called today and I debated with her the whole situation, she kept talking over me and not letting me tell my story. then she says well since I am a supervisor here I will cancel your smart watch acct, but you will l still have to pay us $71.00. She said if I didn’t, it would be reported to a collection agency. At that point I hung up on her.I have never in my life had bad credit, I really think this is a scam but if I get a call or a notice from a collection agency who should I contact for help and guidance with this situation?It must have been VERY FINE PRINT because I saw n
As the title shows, apparently I’m being scammed by Sprint/T-mobile. I have the proof of delivery and not sure why I received this ominous message via text only. No emails or any other information in the account that suggests that the phone that was traded in was not received. There was no confirmation that the trade-in was received by Sprint/T-Mobile either, but others tell me that’s typical lack of communications on the part of Sprint/T-Mobile. What should I do? I tried calling Sprint customer service multiple times, but the wait times are 30+ minutes each time.
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