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We have been treated so poorly over the last several months from T-Mobile’s insurance protection 360 service (Assurant). We are conveniently “disconnected” almost every time we manage to be transferred to a customer service supervisor. All email responses from Assurant are template replies from low-level staff lacking any authority to actually help.Before we submit a small claims court action, our attorney recommended that we give Assurant one last opportunity to initiate a refund for the “Damaged Device Not Received” charge of $696.45 that was auto-debited (via AutoPay) from our account for the device that we returned to Assurant and that was evidently lost or stolen while in possession of Assurant or Assurant’s chosen third-party shipping service, USPS.We (the customer) followed all return instructions provided by Assurant. Enclosed damaged device within pre-labeled shipping envelope supplied by Assurant. Sealed envelope and added additional packing tape for security.We then surrende
Need to talk about billing with an actual person, I’m aware of 2x payment plan still have some questions, not answered elsewhere on website or robot help line, I work when the storefront is open so I can never go in person, I am out of places to look on this website is there a number to call and get someone live or is that not possible
I’ve been a loyal TMobile customer for years -- have 5 lines. Just tried adding a sixth line to my grandfathered Simple Choice Plan. One service representative indicated I could add a line for $10...next representative indicated I couldn’t add lines to that grandfathered plan anymore.Simple Choice Plan is perfect for me and my family, but don’t feel very important to T-Mobile and the few times I try to do something with my plan...just get hours of wasted time on the phone with customer service to be told they can’t do it.Any one else on grandfathered plan and feel like a second class citizen and considering other phone providers?
Guys,I bought a phone last year during Thanksgiving season on EIP under a promotion, since then I am having trouble getting the promotion applied automatically. I have to call after every billing cycle and the rep adjusts the promotion and repeatedly confirms that it has been taken care forever and It will appear correctly on my bills going forward . However seems like their system is either broken or they are NOT doing it right and I end up wasting my time over the phone with reps again and again. It is a chronic issue that I want T-Mobile address as I want to respect their and my time. I have no issue with service or the customer service reps as they are nice, courteous and acknowledge the issue evetime I call them. however, It is six billing cycles and I have wasted over 7 hours of my time and 7 hours of T-Mobile’s time. that itself is more than the cost of the phone. Can someone at T-Mobile fix the issue?
I’ve a prepaid sim card (legacy pay as you go) I am in HK but recently there is no reception when using the SIM card here. I’ve been using to receive verification code in HK all this years & no problem before. My plan is still active. I am not sure if this is because the big SIM card has defect or something wrong with my old mobile phone. Since this is the big SIM card , I do not have a mobile that can insert the big SIM card to try it out. I tried to authorise my cousin to change a small SIM card on my behalf with my authorisation letter but T-Mobile staff in the shop not allow a 3 rd party to do so.Pls advice if I should ask someone to cut the SIM card to a small sim to give a try. Thx.
I’m currently on a Tmobile One Plan (4 lines at $160) + Plus the Tmobile Home Internet ($50) - (autopay) = $210 Currently, there is a promotion for new customers to be on Magenta MAX (4 lines at $170) and get the Tmobile Home Internet discount ($30) - (autopay) = $200 My question, over 4 years of being at Tmobile (10+ years previous with Sprint), why can’t I get this promotional pricing? I’d love the hotspot benefit and the ability to save a little more each month, and after speaking with customer service there was not an option for existing customers. Is it possible to get this pricing/plan upgrade, without having to be a new customer or by switching to a different carrier? Thanks,William
T-mobile I am very disappointed on experiance with a upgrade on Apple phone today.Customer for 22 years & it never changed in those years….Money ...Money is the game.No incentives, no frills...ZERO! $30 to activate a phone is ridiculous & charge you tax up front for the phone, suppose you trade in within a year since I paid tax on $429.99 already.
Every time I call my husband, it rings 4 to 5 times and then a computerized voice answers and states “to complete this call please press the following digits, 72”. 72 is just an example. Once i press those digits, it rings again until I am connected. Any solutions? We are on the same plan. This is extremely annoying to both me and our customers!
Hello,I purchased an Iwatch SE (with Cellular service capability) for my son. I also setup a phone line for a STAND ALONE number for the Iwatch itself. I do not have any active line Iphones in my account. I do have a test Iphone 7 plus (not an active line)I know you need to go through the initial setup (and install apps) from an Iphone. I am also hearing that the iphone needs to be an active line. (Confirming is true) My goal is to use my dummy iphone (which does not have a active line with tmobile) to setup the iwatch and then once it is done, I am able to call my son from his Iwatch phone number and also track him on wheres my apple device app?Is there any possibility to have this “Stand Alone” Iwatch (which has its own number) but NOT have an active Iphone (with a phone number)? I Am trying to avoid to pay for another line just get my son’s iwatch to work as a phone. What I am hearing is it needs to have an active Iphone line just to get the iwatch to work with service ? (I am hop
My account was paid in full, yet TMobile is billing me $92 as immediately due on my account. My bank records show that except for the payment arrangement there is no outstanding balance owed of $92. The bank has reversed all INSF charges on TMobile as my courtesy pay on my bank account was inadvertently not applied. My records show a $40 payment was made in full by my bank to TMobile and therefore no additional fees should have accrued for $92. Please correct your records and contact me immediately. Thank you. J. McCoy
Good afternoon, I am writing to inquire about the unlocking of a OnePlus 8T phone with a T-Mobile line that is purchased through the OnePlus official site:https://www.oneplus.com/oneplus-8tFrom OnePlus they told me that after 45 days of purchasing the phone I can contact T-Mobile and unlock it, but I want to make sure before buying it, since the phone is going to be brought from the United States to Argentina, and I am going to use here in Buenos Aires with my company.The truth is that it is enough money here in Latin America to leave it to chance.I don't have the possibility to communicate by phone with T-Mobile, so I want to see if you can give me the answer here.Thank you very much in advance and I hope I can solve my doubt.Mati.
Tmobile has simply gone off the cliff when it comes to serving customers… FACTS - support LIES to customers and literally makes shit up as they go!Billing - nobody listens and bills credit cards anyway when they’re WRONG! Tell me something to restore my faith because TMOBILE SUCKS!
I have pre-paid service and before it expired, paid for another monthly service and while the payment is sitting in my account, they have not applied it to my phone so the number doesn’t work. The staff/reps on text tell me to call an 877 number but since they have not credited me the payment, I cannot call out nor receive calls in. What the heck kind of service is this? How have you been able to reach out to T-Mobile to get the money you have paid applied to your accounts without having the ability to call them. I am overseas so cannot walk into a T-Mobile. Nor can I call as I explained.
T-Mobile support has become an absolute joke. Their slogan of “no jumping from agent to agent” is an outright lie. The overseas call center doesn't know how to use the tools, cannot understand simple English and incompetent is an understatement. There appears to be no one working in the US anymore and I cannot even get a straight answer on what my payoff is to transfer to another carrier.
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