Last month I went to my local T-Mobile store and switched over five lines to Magenta Max, porting numbers from my old carrier. I asked if they could offer me an Insider discount, and one of the salespeople immediately said yes. We completed the transaction, and I mentioned this discount a couple more times before I left.
When I checked the status online at insider.t-mobile.com, it said there was no submission associated with my number. I returned to the store and asked the same salesperson about this. He said it would be handled by a higher-up person and gave me the person’s name and email. I reached out to that person (who apparently works for a company that operates the stores, not T-Mobile). He got back to me several days later and said he’d look in to it. No further response even after I emailed him again a week later.
I also mentioned this to a T-Mobile customer service person on the phone when I called about something else, and she didn’t seem to know what the Insider Discount was.
Am I out of luck or is there someone at T-Mobile I can contact for help?
