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Insurance

  • 14 June 2017
  • 6 replies
  • 10 views
A

Good afternoon, I have owned my phone for about a year and half now and its not working properly i have been paying insurance since i got it, how much would i have to pay for i replacement if i have owned the phone for year and a half  

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Best answer by needle_bites 16 June 2017, 09:53

it looks like you don't have answer's for your question yet, I don't know how or what is the procedure of filling an insurance claim as the best option is to call T-Mobile customer care, but maybe you can start here  :  File or Track My Claim | T-Mobile | Assurant Solutions

when you click on "My Service Fee/Deductible"  you just have to select your phone make and model and  the  type of insurance you have, it will show how much you have to pay. I hope it helps. 😊

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6 replies

N

it looks like you don't have answer's for your question yet, I don't know how or what is the procedure of filling an insurance claim as the best option is to call T-Mobile customer care, but maybe you can start here  :  File or Track My Claim | T-Mobile | Assurant Solutions

when you click on "My Service Fee/Deductible"  you just have to select your phone make and model and  the  type of insurance you have, it will show how much you have to pay. I hope it helps. 😊

tmo_chris
Rank

Hey there! If you have insurance on your line and the reason we would need to replace the device is due to some sort of manufacturer defect, we can actually still do a warranty exchange even if you have had it longer than a year 😊 What specifically is going on with your phone?

A

Hi how are you, I accidentally wet my phone and since them the battery life

is being shorter, the phone gets really hot and the battery just goes

really quickly, this is without using any type of games or apps just

regular use I dont know if the phone getting wet has anything to do with

this but it was the firts time the phone touched water.

S
Userlevel 6
Badge +8

Water and whatever might have been in the water, plus rust caused by water, could lead to battery shorts and higher temps and shorter life.

D

can a tmobile gift card be used as payment with assurant

?

S
Userlevel 6
Badge +8

If it is branded for T-Mobile they can only be used at a T-Mobile store or to make payments on your T-Mobile account or online to buy products and services accessories. If it is a prepaid MasterCard or Visa they can be used however you wish as a debit card.

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