Livid with T-Mobile. iPhone 6S was stolen on 2-4-18. I knew I had Applecare, but did not know I had insurance with it. I purchased a new phone replacement from the local T-Mobile store, explained to them about my phone being stolen, and not once did the tell me I had insurance on the old phone. They were happy to sell me a new phone at full price. I learned today I have insurance ($15 per month) but it is past the 90 days to file a claim. Why did T-Mobile not tell me about the insurance when I was in their store buying a replacement phone? Why did the T-Mobile 1-800 number not tell me when we called them? My fault, but is there anything that can be done?
Best answer by magentatechieView original