Insurance Catch 22


My phone was sent back to the insurance company (Assurant) but has been stuck in USPS transit since Jan 2023. I have the cost of the phone on my bill because Assurant won’t remove it and won’t tell me how long until they decide it’s lost. T-mobile says only the insurance company can remove it. I am stuck in the middle continuously calling and getting nowhere! I just need someone at T-Mobile that has the authority to  get me out of this catch 22 and fix the procedures between the two companies or use a better insurance company. It makes T-Mobile look incompetent! Please HELP!

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