Insurance coverage on a phone

  • 12 June 2019
  • 4 replies

Is there insurance coverage for phone number xxx-xxx-xxxx?

Message was edited by: tmo_amanda to remove personal contact information

4 replies

Userlevel 4
Badge +10

Hey there! So sorry but no one here has access to your account as this is an unsecure open forum- do you have access to  I can tell you what to look for if so, otherwise you might want to reach out to your Team of Experts at 611 to look over your account.

If you have a T-Mobile ID, go to and sign in.  On the main page, you'll see a list of all of the devices on your account- choose the correct device/line.  On the next page, you will see Add-Ons.  Insurance will be indicated by an entry here that reports either PHP, JUMP!, or Protection<360> (or similar verbiage- your mileage may vary based on your plan and feature).

i would like to add insurance to my phone



My  husbands Iphone busted from the back messing up his camera, since I do have the 360 protection insurance coverage I want to know if he is able to get a new phone?

Userlevel 7
Badge +14

You need to call the insurance provider since this is basically a user to user forum with some tmobile moderation that don't have account access.