keep getting error when trying to do system update for PRL or Profile. How can this be resolved?
Hmm, is this happening when you're going to your MyT-Mobile.com account or something through your device? Please let us know more details so we can give you the right solution. Thanks.
This is happening on the device. We have 2 numbers, this is on the 3223 number which is a Samsung Galaxy J7 ported over from Sprint. Settings -> system updates ->both update PRL and update Profile get these errors. Please let me know if you need anything else.
Ah okay. I wasn't able to find this error in our internal systems, but after a Google search, this does seem to have happened on other Sprint devices. Can you try flipping it over to Safe mode and seeing if that allows the update to go through?
I am in safe mode and I now just get an error that it could not be completed and to try again later. "If the problem persists, you may need to contact Customer Service." Same for Update Profile.
I'm going to exit safe mode for now. Won't be able to get back to you until tomorrow sometime as we have out of town guests.
Okay, thanks for giving that a shot. When you get the chance, try the cache wipe on your phone. This seems to be more related to the phones software so you may need to complete a reset, but that would be last resort.
Cache wipe unfortunately did nothing. Not sure if I want to do a complete reset. Will that wipe out everything including contacts and setups? I read where it's not too critical if the PRL is not updated, not sure about what update profile does.
Ah shucks. Sorry that didn't work. I'm not too familiar with this profile update. I just wanna make sure this profile update isn't keeping you from using the service on our network.
In my old instruction manual it states:
'Update Your Profile
This option allows you to automatically update your online user profile information. If you choose to change your user name and select a new one online, you must then update the user name on your phone.'
Not sure what user name but I think we are ok. Updates are set to download automatically & when I check manually it says we are up-to-date.
I appreciate all of your help but at this time, I think I will pass on the reset as I don't think these will interfere with the use of the phone.
Oooooh! That's interesting! I'm not sure what username either. Maybe for certain websites you registered too? Not sure, just a thought. 😊
No problem. You should be able to back up all your important info, but I totally understand passing on the reset if the phone's services are working.
I know this is an old thread, but here’s the solution to the same error that came from the last Samsung update:
Go to 'Settings' > 'Software update' and hit 'UICC Unlock'
(It loads for a moment, then says SIM Restricted... blah blah blah) Hit 'OK'
It takes me back to the to the 'Settings' > 'Software update screen'. Hit 'Download and install'
(It loads for a moment, then says Your software is up to date... blah blah blah)
Then open that ever-present notification saying the profile didn't update.
(It loads for a minute, then says Profile updated... blah blah blah) Hit 'OK'
(It loads again for another minute and says something similarly) Hit 'OK'
Thanks, I have an unlocked phone and was getting this error message. This cleared the problem.
Thanks a lot saucypuck! Was trying to fix it for almost 2 weeks already and nothing worked. Glad I found your suggestion. That resolved the issue.
saucypuck UICC Unlock solution works , solved my problem , same here unlocked phone error 407+1
None of these solutions worked for me. I have tried everything down to a software flash done by UBreakIFix. Nothing works and I have been dealing with this for over a month now. Every single hour I get notified my phone is trying to do a firmware update then get error code 407 or if I hit cancel, error code 400. I am beyond frustrated!!!
I also have tried EVERYTHING!!! My Samsung S10 has been giving me the internal error every 20-60 min since he update of July 8th was forced on me. Samsung and T Mobile must work harder to resolve the issue they have caused us all to endure. What do we have to do to get some legitimate help???
You are right, it is happening more frequently than every hour. Extremely annoying when you're trying to record video or do something on your phone and it automatically stops whatever it is you're doing. I can't seem to understand why this issue has yet to be resolved.
I absolutely know how frustrating this is! I got two unlocked S10e phones and both had this error message. I tried everything possible. I used saucypuck's advice over and over. But my message was a bit different from his and I couldn't get back to the error message. I installed a program to uninstall unwanted system apps (which would not work on OMADM), plus any and all methods I found online. Nothing worked, but suddenly after using the UICC and software update for the hundredth time - error message gone! This was at least a week. On the second phone, same problem, slight difference in error messages but still 407 / OMADM error. Worked on this phone forever but problem still persisted. I finally gave up, took it to T-Mobile. He did everything I did, but removed the SIM, which I had not done. I'm not sure if that was it, but whatever he did worked and error message is gone. PAINFUL!!!
so did you just attempt the update over and over till the message disappeared?
I believe so, but I tried so many things over and over that I am not 100% sure. On the second phone just taking out the sim card and putting it back worked.
I've tried the sim thing. Sigh I'll keep hoping for the best and try the update like a crazy person lol
Take it to t-mobile. They did help with the 2nd phone. It is annoying as hell.
Yeah I took it to them 2 days ago. They put in a new sim and said they only had 1 other person w the problemm and didn't know how to help.
I don't know if this help but you guy try to take the sim out and put it back. It works for me some how
Ariel82 Have you had any luck yet? It’s still driving me crazy!
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