international customer support

  • 6 February 2019
  • 3 replies

How can I talk to someone about customer support questions while interenational. My tmobile app just keeps saying "trying to connect" when I try to chat on there. I don't want to call because that will charge me international fees. I am currently in Australia. I just want to be able to communicate with someone at Tmobile.


Best answer by snn555 7 February 2019, 00:23

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3 replies

Userlevel 6

International Callers

Call: 1-505-998-3793

All calls made to this number from a T-Mobile handset are free from roaming, airtime, or long distance charges. Calls made to this number from landlines and non-T-Mobile phones will incur international long distance charges as well as any other additional charges that may apply.

Customer Care representatives are available daily from 3 a.m. to 10 p.m. PT

Userlevel 4

Hey, @pleasants9​!

You also have the option to work with T-Force over Facebook or Twitter. 😊  

I reduced my social media presence and removed myself from those apps, but thank you for the information nonetheless.