I’m very confused about the international rates when making a WiFi call to a number overseas on a T-Mobile One plan. According to the support page, which I have read a thousand times, wifi calls are billed at 0.20$ per minute to most countries.
But I’ve been now billed over $200 (over 3.00$ per minute) for one call to a Netherlands mobile and a second call to a Switzerland landline. How is this possible?
If the policy on the website is incorrect, it should be fixed. I would also ask to be reimbursed for these two calls as the policy was misleading (I would have called from another phone had I not already read the policy and been assured the rate would be 0.20$ per minute.
text and link below: l
- If you have a T-Mobile ONE or Simple Choice rate plan:
How do I get this resolved? The customer care people I’ve spoken to can’t figure out what I’m talking about.
Best answer by tmo_chris
A $200 charge on my bill would definitely be shocking! Wi-Fi calling is a great way to stay connected when you are in an area without T-Mobile coverage or the coverage is not strong enough and it also provides some benefits when roaming internationally. When in the U.S. Wi-Fi calls placed to other countries are subject to international long distance rates, based on your account/features you have.
You can see our international rates for any country you want to call here. Calling Abroad | Stateside International Services | T-Mobile. If you opt to add our stateside international feature to your account, you can get discounted rates or even unlimited calling to landlines and mobile numbers in other countries.
I think the confusion here is that when you are roaming in another country (be it a simple global country) all calls are $0.25 a min incoming and outgoing (if it is to another simple global country). The Wi-Fi calling benefits come into play if you are making and receiving calls back to the U.S with Wi-Fi calling enabled otherwise it will still be $0.25.
For more information on WiFi calling and WiFi calling billing, you can check out our Wi-Fi Calling from T-Mobile support document for all the details.
TMO_Chris Mod Note- Updating correct answer to reflect current per/minute rates and link to WiFi calling. 1/3/2019