I ordered my phone a couple weeks ago and was told it was back-ordered due to popularity. I was okay with waiting a little extra time. It was expected to ship out between Nov 6 - Nov 8, but I still haven't gotten a shipping update. Today, the order status still says "Your order is being processed." T-Mobile reps have told me that this delay is because they still lack the stock and are waiting on incoming shipments. I would have believed this, if not for the fact that when I check T-Mobile.com, the website said the phone was in stock for online order and is available to ship by Nov 12 (today). What's going on?
Best answer by tmo_mike_c
I checked on issue related to the shipping that device and the last message internal is that this was resolved for folks on a large scale. We were collecting help desk tickets of this issue to get it resolved. In occasions like yours where it's not working, we'll need to have our account folks file a Service Desk ticket for you to get this resolved.