Question

Is T-Mobile ripping off customers by not letting them port a number?

  • 14 January 2022
  • 4 replies
  • 389 views

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My partner has been trying to port her number to join my carrier service. She is on her ex-husband’s family plan with T-Mobile and has had to get account information from her ex-husband’s mother to port the line and has had to have her join three-way calls with T-Mobile on three separate occasions. As you might suspect, that is a very awkward situation!! Still, after getting approval from the account holder, T-Mobile will not allow the number to be ported. 

I’ve called myself multiple times and most recently, after being on the line for 37 minutes, got disconnected from the customer service rep. I asked him to call the account holder and I guess he was in the process of doing that. This was the second time I’ve been disconnected in this manner. 

Has anyone else had problems porting a number to another carrier? I think T-Mobile may be ripping people off by making the porting process impossible. They’ve already got a couple months of extra service fees by not letting our port go through. 


4 replies

Userlevel 7
Badge +14

Sometimes numbers can't be ported.

Port Number

past research showed that this is NOT true, any phone provider MUST release ones number if they want to take the number with them else where, it is ONLY the phone devise itself that a provider does not have to let go or unlock, but that is only IF there is still money owed on the devise. BUT the number itself must be allowed to be ported out. If this is not allowed it is a violation and you can file with all communication agencies such as the FCC … etc. 

Userlevel 7
Badge +14

past research showed that this is NOT true, any phone provider MUST release ones number if they want to take the number with them else where, it is ONLY the phone devise itself that a provider does not have to let go or unlock, but that is only IF there is still money owed on the devise. BUT the number itself must be allowed to be ported out. If this is not allowed it is a violation and you can file with all communication agencies such as the FCC … etc. 

This is from the FCC.

https://www.fcc.gov/sites/default/files/porting_-_keeping_your_phone_number_when_you_change_providers.pdf#:~:text=FCC%20rules%20require%20simple%20ports%2C%20which%20generally%20do,wireless%20service%20may%20still%20take%20a%20few%20days.

 

Porting is not always possible If you are moving to a new geographic area, you may not be able to keep your current phone number when changing providers. Also, some rural wireline service providers may obtain waivers for the porting requirement from state authorities. Their customers may be unable to port their number to a new provider. If you are unable to port your number for that reason, contact your state public utilities commission for further information.

Userlevel 6
Badge +12

It’s COMPLICATED.  FCC control porting and has rules, but in those rules there are compromises.  Hawaii for example since I am most familiar.  You can’t have 808 numbers without having a physical address and services in the state. Also the person getting the number must live in the state.  Google Voice can’t give out 808 for this example.  You can’t even port an 808 number to Google Voice.  Reason being since we only have 1 area code we’d run out of numbers quick.  FCC just regulates the porting, but not the stuff that happens at the state level.

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