I was told that I would receive my discount -back dated- on the 3rd billing cycle after I was accepted into the program. It has been 3 cycles still no discount. Why?
Best answer by tmo_marissa
Yikes @cwillett722 - the T-Mobile Advantage Program is definitely a great asset. For most users it does not yield a monthly discount - but that depends on where you work. If you're an employee of an agency or corporate entity that does still have a monthly discount agreement with T-Mobile, then that's fantastic! Since the Support Community is a user forum, we're not able to review accounts here and confirm your enrollment, or advise which part of the program you're eligible for (the legacy discount program or the current Advantage program). How did you complete your enrollment? The email sounds promising - are you able to reply to it? This last question might sound silly but has your bill cycle recently changed? All users who are enrolled in the discount program have the same bill cycle start date, close date, and due date, so if your employer qualifies you for this discount, your cycle will be shifted to line up with every other customer who receives the same discount. You would likely notice as you'd receive a prorated bill when the cycle dates shift... have you seen anything like that happen?
Regarding JUMP! - I am concerned that you were automatically enrolled in insurance, as this isn't related to the Advantage program - it sounds like a serious miscommunication and although JUMP! has plenty of fantastic benefits, I don't want you to feel obligated to keep the program.
To make sure we're able to verify what part of the program your employer participates in, we'd love to have you Community-2153 and work with a team that has access to review your account details and make sure we've got you squared away!