I am using MetroPCS for at least 7 to 8 years now. For the first time when I got stuck in my country due to corona and could return, they cancel my number that I was using for very long time. If they wished, they could activate it but they did not. Therefore I had to get a new number.
Since I needed internet service also, I signed up with MetroSMART hotspot of $50/month and I was using it for last few months where two times, the data ran out so fast before its due date even thought I had not used it that much.
So I finally decided to cancel the MetroSMART hotspot and continue only with the phone line that I have with Metro.
Yesterday when I called the customer care to know how to cancel the MetroSMART hotspot by myself, she told me that I could go online on metroPCS site and simply select the hostpot plan and deactivate it. I believed her words and in the night time when I opened the website, I could not find any option to cancel of deactivate only MetroSMART hotspot service.
It was my due date to pay for my phone line even though I was to cancel the hotspot so I decided to pay the monthly $30 for my phone line so that it will work without any interruption and I was convinced that my phone line was ok.
Today when I tried to call customer care again to inform them that I could not find the option on the site to cancel MetroSMART hotspot, I realized that even though I had paid $30 for my phone line, my phone was not working so I could not contact customer care. and MetroPCS stores were already closed.
I thought that MetroPCS will allow me to at least call customer care toll free number but it did not allow me to call even customer care number.
Now I will not be able to use my phone until I go to MetroPCS store tomorrow morning. This is really ridiculous that even though I paid for my phone line, I am unable to use my phone just because the MetroSMART hotspot is still associated with the phone line and it continues to say that my payment is due. Really stupid.
I want Tmobil to fix this problem on MetroPCS page so that whenever a customer has to cancel the hotspot plan and just continue with phone line, they can easily do it and thus their phone line wont be suspended like mine.