Keep and Switch does not work!

  • 20 June 2022
  • 1 reply


Hi all,

I switched to T-Mobile from ATT end of May. I was looking forward to the keep and switch rebate as I paid over $900 to unlock my phone. Every time I check it says “Sorry, you're not eligible for T-Mobile Carrier Freedom”

I have seen similar posts on this community about the same issue. Is this a scam? did I fall for it?

I called customer service multiple times and they say you have to wait 5 days, then another rep said wait another 3 days. 

Anybody had success with this?

1 reply

I switched from Verizon the first part of May and was promised the same things. Rebate paperwork has been submitted 3 times, 3 different ways and always told they will get back to me, or that should be good. Complete scam and looking to switch back. I definitely fell for it too and will warn anyone I can talk to to not switch to T-Mobile.