Lied to about promotion

  • 13 December 2022
  • 32 replies

Userlevel 2

On December 4, 2022, I went to my local T-mobile store looking for promotion deals to see if I could get a trade-in upgrade for my wife’s phone.  After talking to one of the employees about their current deals, they employee promised me that if I switch from my current plan Magenta to Magenta MAX that I would get a $800 trade-in credit towards an Iphone 14.  I told her it is a great deal and was baited into switching my phone plan. She made the switch official that day (Dec 4, 2022) and told me to come back on December 6, 2022 to make the trade-in because the plan swap would not be effective until then.  When I arrived 2 days later on the 6th, I was told that there were no such deal by another employee and the current plan they currently offer is a $400 trade-in credit. 


Long story short, I end up reverting my plan back to Magenta and was charged for the Magenta MAX plan although I only had it for 2 days.  Next time before making a switch, I would ask for a written contract. This is absolutely unacceptance and no one should be charged $40 more due to incompetent employees/false promotions.

32 replies

This Samsung tablet promotion got me last year. It’s the absolute worst experience I’ve had with this company, who I’ve been a customer with for over 20 years!! I returned the device w/in the window of time given and the transferred me to the “engineer” that scammed me to begin with. He immediately tried to argue that I should keep it. I actually yelled at him to shut up and listen to me. I was only then allowed to return it. I was checking my account today to upgrade my phone, and I’VE BEEN CHARGED $20/MONTH FOR THE LAST YEAR. My fault for not monitoring it, but this is so outrageous. I was just on the chat to ask about this and the last message I got was “transferring you to a live assistant”… crickets. I had to type in “Hey! Can I get some help please!” after 5 minutes. They are now saying, “oh did you ask for the “line” to be suspended?” LIKE IT’S MY FAULT. And, yes I did of course. What a sh!t show.

This happened to me too! They told me I’d get $800 off my Samsung Ultra and that my Samsung watch was free with the trade in. On top of that I was told that because I would be joining my mother’s plan (who gets a discount because of her age) that our total bill would be around $70 per month total. I paid my $400 down and walked out of the store. I went back 2x to try and return my devices and they kept telling me that I’ll lose the promotion if I return them. Now I have to pay to for something I didn’t feel comfortable with, too the point of trying to return them. I specifically mentioned multiple how I wanted to be able to pay off the phone and not have monthly payments. They told me I could pay off the phone completely after 3 months. I get no discount for anything and now I have to stay and pay for 20 months of a contract for both phone and watch phone lines with insurance. I literally cannot afford this. 

Thanks a lot SEABROOK NH.


Im dealing with this right now. Agent offers me a deal to trade in iphone for 800$ credit. I get the new phone, send the old phone. Bill comes in and no credit. Supervisor tells me i had to upgrade my plan to get the promotion...I recorded the phone call, that is not what I was offered or agreed too. Anyway, supervisor gives me 200$ credit to upgrade and now Im supposed to get the 800$ credit over 24 months...wrong. Next month still, no credit. New phone rep says Im not eligible, I had to trade the old phone in at an apple store, not through the mail. Well, there is no way to get the old phone back. Tmobile upgraded my service plan and Im still not getting the 800$ credit over 24 months. Im about to take Tmobile to court or start calling around for a possible class action. Clear violation of the Florida DECEPTIVE AND UNFAIR TRADE PRACTICES Act. Im a lawyer myself, have no problem filing suit. Tmobile will spend more money defending than just honoring the original agreement. 

***Record all your phone calls! Get everything in writing!!! Outsourced agents dont know or dont care...just pushing up charges. 


Guaranteed if the customer was making the mistake, our credit report would get hit quick. No consequences for a faceless corporation. Makes me feel stupid for being a customer over 10 years. On the phone now again trying to get this promotional credit. Literally have to spend an hour or two every time I call...waste of time. But that is the tmobile business model, make things so difficult that people just submit and as long as your auto pay is turned on, no one cares. 

I have been a victim of this scam as well. Had to bbb them and still not fixed. They offered me two free phones and a computer (which sucks btw). If I switched from cricket. I have screen shots of everything.... Talked to the CEO Mike ok he credits me says ok everything is fine we are wrong...  Not the case I keep getting bills for the Chromebook go. I talked to someone yesterday she was telling me that there's nothing I can do. Bull.... I fcc and bbb them yesterday. I tried to return the crappy computer that I i didn't need in the first place and they wouldn't. 


So your telling me you lie to customers? Admit it... Charge what you want. And don't get into trouble. THERE IS NO WAY THIS CAN CONTINUE TO HAPPEN. 


How you going to credit the phones and not the computer..  and say that part wasn't part of the promotion. Thank God I took screen shots of everything and I have a good case going. I'm just going to sue... You aren't touching my credit T-Mobile.

I recently got scammed as well. I switched from Verizon and the T-Mobile employee said I would get free iPhone 14. I was already using my GS22 so did not need the iPhone. But since free I took it anyway. Then I notice I am getting billed for it. talk to people on line and they assure me it will be corrected in next billing cycle. Go back to store and they assure me everything is fine. Second billing cycle charged again. This time they say there is no record of the promotion and they are not responsible for employee claims.I got stuck with the iPhone . Very bad business practices. get everything documented when dealing with these crooks !


Reading all of these above makes me even more angrier. I switched to T mobile back in June and was brought in of course like a car buyer. I was promised this virtual Mastercard that I would receive in 4 weeks. It’s now been 12 weeks with nothing. This was a scam from the beginning, I have my AT&T bill to pay still that I cancelled for t mobile due to having sucker written my face. I have been told since then 3 different time frames 4 weeks 6-8 weeks and now 13 weeks. Every time I call and speak with someone I cannot understand their language barrier and they repeat themselves over and over again. I am so sorry when u get your card we will help set it up. Blah blah blah!!!! This is a scam run while u can.

I had the exact same situation with T-Mobile!!! I went into the store was told they would take my old IPhone and give me a new one for free on a monthly credit and it would take 3 months to get the first credit……….. this never happened and when I called and complained a low IQ savage ( You Latisha) had the nerve to yell at me, not let me speak and tell me T-Mobile is not responsible for employees that lie and will not honor what I was promised, I am just another customer who says they were promised something with no proof have a nice day. So I am waiting for the store to open and let’s just say the employees who made me the promise will now have a life changing day today. This is a known scam and the employees have no consequences for lies and are essentially being rewarded with commissions for these lies and T-Mobile is fine with it because they profit off of the lies. They stole my phone telling me 90 days for the credit to show but apparently after 14 days you can’t get your phone back which is long before you find out you had been lied to…… T-Mobile you are an disgraceful establishment and it’s disgusting you allow your employees to lie to customers and yell at them and treat them like garbage when they inform you of the lies. I will  promise you this will cost you and those store employees a lot more than this will cost me. 

I had the same problem.     Being lied to about getting free iPhone with trade in 

Make sure you get everything in writing because they lie about promotion. Tell you promotion hasn’t kicked in yet when you question them after getting first bill.   Then it’s to late to get your phone back after 14 days