My account renewed two days ago (autopay, prepaid account) and since then I can't access internet using the network data, only wifi. I have the 4g lte connection, nothing changed on my side, same fone, same places as the last few years. When I try to access "my tmobile" website, it shows my account as active, but there is a exclamation mark in red right next to it. If I try to access my profile, I can't see my address (says service unavailable), can't edit my info. I've tried to reload apn settings, I've tried calling and live chat, no one knows what's going on with my account. I know my card was charged as usual. Please I need help, someone with access to accounts would please check what's going on? Thanks!
Best answer by tmo_chris
Hey folks! I am super sorry to hear that your internet stopped working! I took a look at the system issues and there was an extended maintenance on 9/12 that causes the renewals to not take place immediately. That should be resolved now though. Is anyone still having this issue?