Im a new TMobile customer as of Feb 2016. I asked the associate if they offer military discounts. His answer, yes however I need to sign up online or call in. I called 3/25/16 and was advised to fill out information online and upload my ID. I did that and still havent received any correspondence. I called today 5/10/16 to inquire if they ever received the documents and also, whats the status. Spoke to someone named 'Rosario' who wasnt able to assist me. I asked for the loyalty dept or someone familiar with the 'military discounts' and after being on eternal hold, I hung up.
I have a single line-unlimited plan. Does this qualify for military discount? If so, how long does it take to receive communication indicating you received the information once Ive uploaded which was 3/25/16. What if you didnt receive it? What if there was an issue?
How can I ask for someone in the 'states' without being put on eternal hold? Rosario wasnt very professional when it came to reviewing my account.
Please advise.. Im skeptical about this service as Im a long time customer of Verizon (10+ years).
Tmobile is my daughters phone for the unlimited.