I wanted to try T-Mobile. I briefly saw an ad that said you could try T-Mobile for 30 days without commitment. I called sales to ask about this. They said yes, they would send me a SIM card which would allow me to test the service. To do this, I would need to provide all my information so that at the end of the trial period, I would automatically become a customer unless I canceled (pretty common practice). I was told that the 30 day trial period would not start until I installed the SIM card that they were sending me. I asked about 55+ plans and settled on the mid range $70/month plan for two lines. And finally, I asked about phones and was told that if I became a customer, T-Mobile would off me an i-Phone 14 “on us”. No mention of a trade in was made. This all occurred on Dec 26, 2022.
It took me until January 10, 2023 to get ATT to unlock my phone (another story). So I installed the SIM card on January 10. To my surprise, I immediately received a text from T-Mobile stating that my bill was due next week. What? So I called customer service and found out:
- There is no trial program where T-Mobile sends you a SIM card to use for 30 days to determine if you wish to become a customer. Contrary to what I had been promised, I became a customer on Dec 26 when the Sales Rep took my information for “future” use.
- I had been signed up for the most expensive plan ($90/month) not the $70 plan we had agreed to.
- There was no “iPhone 14 on us” phone upgrade for customers who moved their service from a competitor.
I immediately canceled the service which I had now been using for about 6 hours, all of which was spent on the phone with T-Mobile trying to receive what I had been promised. And even though the T-Mobile Terms say that I have 20 days to cancel (which I did cancel within 20 days), they have now charged me the first months’ fee.
I have disputed the charge through my credit card company and have filed a complaint with the FCC on January 16th. I have not heard from T-Mobile since.
