I just got out the hospital on Monday and I made a payment online. Call t mobile this morning and they dont have the payment at all. I checked my bank account and the payment was made. I advised to the agent my situation and that I can’t drive or go anywhere and to see if there is a way to show proof of payment. They advised me I would have to print out my statement and go to a store. I am unable to drive and told them that. They didn’t care at all. I’m so fustrated with t mobile and that is insane to me. To make a person go the the extreme to verify they made the payment. T mobile use to be very professional but now it has really changed and the agents are rude. T mobile is a very large company and I don’t understand why there isn’t an email for customer to do complaints or a corporate office to take further actions. I’m not understanding why you guys don’t have those type of services? I also had a problem with the app. It advised me to pay this amount to restore services and when I did it didn’t reflect on my bill and I called and they said it was wrong. Why would the website tell me one thing and an agent tell me another? Very unprofessional and this makes me want to leave t mobile.
Best answer by tmo_mike_cView original