Missing online payment

  • 27 June 2018
  • 6 replies

I just got out the hospital on Monday and I made a payment online. Call t mobile this morning and they dont have the payment at all. I checked my bank account and the payment was made. I advised to the agent my situation and that I can’t drive or go anywhere and to see if there is a way to show proof of payment. They advised me I would have to print out my statement and go to a store. I am unable to drive and told them that. They didn’t care at all. I’m so fustrated with t mobile and that is insane to me. To make a person go the the extreme to verify they made the payment. T mobile use to be very professional but now it has really changed and the agents are rude. T mobile is a very large company and I don’t understand why there isn’t an email for customer to do complaints or a corporate office to take further actions. I’m not understanding why you guys don’t have those type of services? I also had a problem with the app. It advised me to pay this amount to restore services and when I did it didn’t reflect on my bill and I called and they said it was wrong. Why would the website tell me one thing and an agent tell me another? Very unprofessional and this makes me want to leave t mobile.


Best answer by tmo_mike_c 27 June 2018, 16:39

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6 replies

Userlevel 6
Badge +15

Oh that's rough. For what it's worth, I'm glad you're out of the hospital, and I hope you get better soon. I totally understand it's not possible for you to go to the store right now. I can totally take the feedback that you've given us here and report what happened. I do wanna see if there's more that can be done to handle the payment concern. You should try reaching out to our T-Force team through the Facebook or Twitter links on our Community-2153​ page. They are a great resource for things and may be able to help with sorting out this payment issue. We appreciate you coming here and I'm sorry we were so rude to you.

Userlevel 3

Hey there!

We know you had a rough experience so we wanted to follow back up and see if you were able to follow the suggestions Mike made and get this resolved! 😊