Missing phone, unresolved credit, and T-Mobile "support" (online and in store)

  • 21 December 2021
  • 1 reply

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Care team? Online? No, only a telephone number that I can find. And when you call, it’s a long wait while you must listen to really bad music. But, never mind that. I ordered an iPhone SE with a case. A box showed up with only the case. (Who’s on the take?) I’d paid in full for the phone. After a painful, long telephone call, the “care team” person said I must wait for a credit. I got a confirmation after the “care team” investigation, but my account has an overdue balance for what I’d originally paid. A few years ago, I could resolve these issues at the local T-Mobile store; no longer. They’re there to sell you new devices, not provide repair or any other necessary services. I suppose this is a change in the business model to save the company (that is, make the company) money. Are they mimicking other carriers’ service models now? Why the faulty billing? And finally, where did the phone go? Hm.

1 reply

Userlevel 7
Badge +15

You could always reach out to the T-Force Team via Facebook or Twitter.