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MLB.TV Help Guide


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MLB.TV is back for 2021 and we wanna make sure folks can use it. We’ve created a help guide for those needing help with redeeming the offer.

Possible Errors

Please enter valid (phone number, email, etc.)

Double check the entry to make sure it’s the one you set up originally. Check for spelling and other missing info.

Code previously redeemed

It’s likely you’ve already redeemed the offer.  Head to the MLB.TV sign-in page.  If you’re still unable to redeem the offer, Contact Us and our Tech Care team can escalate this issue.

Safari cannot open the page because the address is invalid

iOS devices need to download the MLB.TV app on their device through the App Store while redeeming the offer.

Other Issues

Follow these steps to resolve other issues with MLB.TV

  1. Uninstall/Reinstall the MLB.TV app.
  2. Make sure you have a connection to the internet via data connection or Wi-Fi

Use the options on our Contact Us page for further help

 

Comment below with questions, suggestions, and other issues not listed on this article.


10 replies

Is this offer still available and if so, where?

 

Is this offer still available and if so, where?

 

I believe the offer, according to the T-Mobile Tuesdays app details, ended on April 6th. 

I logged into my MLB account today and under Subscriptions it says that I don’t have one. I’m going to use the Contact Us button ahead for help, but wanted to post here in case others were having the same issue.

Ok I didn’t read all the details on the MLB subscription page. So on that page, where it shows that I don’t have an active subscription, it says below that the following: 

Additional Support

Please note MLB.TV subscriptions purchased or redeemed through iOS, Android, Roku or Amazon, including T-Mobile Tuesday redemptions, will not display here.

 

When I start up a game in the past, it starts up just fine. So it appears to be working, just a little confusing.

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Is this offer still available and if so, where?

 

Thanks for jumping in @Vastidious . Sorry @georobwi , you would’ve needed to redeem it by April 6th

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Hey @Vastidious , if it’s saying you don’t have an account, the MLB.tv app may not recognize the login info you’ve put in. If you have multiple email addresses, try another one so you may have registered with a different one. Only say this, because I came across an issue where I registered with a different email than I initial thought.

Hey @Vastidious , if it’s saying you don’t have an account, the MLB.tv app may not recognize the login info you’ve put in. If you have multiple email addresses, try another one so you may have registered with a different one. Only say this, because I came across an issue where I registered with a different email than I initial thought.

I only have one account on MLB, but I did double check that. Like I said above, the MLB website does say that the T-Mobile redemptions won’t show on that ‘subscription’ page. I am able to play back previous games. I’ll test this weekend some other games. 

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@Vastidious what happened when you tested those other games? Just curious if they worked. Thanks!

Sorry I forgot to come update it. We’ve had no issues watching games now. Thanks for asking.

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Sorry I forgot to come update it. We’ve had no issues watching games now. Thanks for asking.

Very cool! Enjoy the games! :baseball:

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