So when I got my latest bill it increased by $12 ,it turns out 3 out of 4 lines on my account had a $4 fee added.Baltimore City Telecom use fee ,but I hadn’t moved and am never in Baltimore City.On those 3 lines ’County 911” was changed to “Local 911’,I called the telephone help line and she directed me to petition Baltimore City (gave me a fax number and everything),so after messaging T-mobile I found out they changed my PPU.The charge is listed under T-Mobile charges also not government charges.The person stated they will look into this,iI had my account for almost 2 years and this just got changed.The only thing that makes sense is somehow Wi-Fi calling is picking up a server in Baltimore City (even though my 911 address -billing address is no where near Baltimore City).T-mobile Billing is a disaster ,I been double billed and charged,they never seem to get my monthly credits on my promo phones correct and now this.If they don’t change their mistake,my only way out is to move to another carrier .
Best answer by tmo_marissa
Thanks for posting this and for the follow up,
I'm sorry to say that a known system issue took place in January and February where geo-codes were incorrectly updated. We are working to correct the problem, and any taxes that were over charged will be automatically credited back to you within 1-2 billing cycles.
While we aren't able to review individual accounts and make changes from this forum, I definitely think it's worth reaching out to a team with account access to take a look at the system memos and was made to confirm (based on the date that the PPU change took place) that your account was impacted by this known issue. Our T-Force team on FB or Twitter should be able to take great care of you! Just ask them to take a look at internal DOC-439202 and compare your account with those parameters. 😊