The My T-mobile app hasn't worked for almost a month. I called 611 and they said it doesn't work with prepaid accounts. Is this true?
Best answer by tmo_amanda
We did a bit more digging and did find this to be true for most prepaid accounts. We're in the process of upgrading the MyT-Mobile App experience for our prepaid users which will hopefully provide more options than you had before. Sorry you weren't notified a head of time, however, while we're fixing it up, you can have a few other ways you can manage your account here.