I recently realized I was paying for a wearable I no longer had but found out I was also being charged for a phone I never had. When I called about the wearable, the agent asked about the S9 on my account. Told her I don’t have that phone and asked for the IMEI. After comparing it to my old work phone and seeing it didn’t match she told me T-Mobile would look into it. I’ve been paying for that add on since last June. Never heard back so I called back today. This agent said it was taken off my account so I don’t have to worry. I want to know where it came from. Do I continue to call or just find a new carrier?
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