Question

Need a return label/address to return old phones

  • 13 January 2022
  • 2 replies
  • 31 views

Badge

When we received our new phones, in the mail, we did not receive instructions or a label for returning our old phones.  Please provide the necessary directions to ensure we receiveour credit on our returns, ASAP. 

I have attempted to call customer service but when I try to leave a call back number there is an issue with confirming my number.  Thanks for your prompt response with shipping directions so that we can get our devicies returned.  

 

 


2 replies

Userlevel 7
Badge +14

You can find instructions and print your return label from your my.t-mobile.com account

Badge

Thank you for your response.  

I was able to leave a message for Customer Service to give me a call back.  The callback was within 15 minutes as indicated.  We had a very pleasant conversation and she e-mailed me a shipping label for each of the three phones to be returned.  The phones have to be returned in separate packages with tracking information for each phone.  

Have a great day.

 

 

Reply