When we received our new phones, in the mail, we did not receive instructions or a label for returning our old phones. Please provide the necessary directions to ensure we receiveour credit on our returns, ASAP.
I have attempted to call customer service but when I try to leave a call back number there is an issue with confirming my number. Thanks for your prompt response with shipping directions so that we can get our devicies returned.
+15
You can find instructions and print your return label from your my.t-mobile.com account
Thank you for your response.
I was able to leave a message for Customer Service to give me a call back. The callback was within 15 minutes as indicated. We had a very pleasant conversation and she e-mailed me a shipping label for each of the three phones to be returned. The phones have to be returned in separate packages with tracking information for each phone.
Have a great day.
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