Hi All:
I just learned that I don’t have access to my t-mobile account anymore, since the only service I have is SyncUp drive only, and no phone lines. I lost access to bills, contracts and data usage and the only way to check info on my account is to call t-mobile and wait some time when the support call back and then they would read the info over the phone. This is what I was officially told by t-mobile support after they spent 2 hours of checking this with other departments.
It’s really hard to believe that this is an official policy, especially that e-delivery implies that I must have online access to documents and bills. I told this to support, but t-mobile support was unmoved: I have to order a phone line in order to have access to the account, otherwise they would send my bills by snail mail.
I think of cancelling the account, is it possible to do it by phone? Or should I write a letter?
Any suggestions will be appreciated…
--Theodore
