I just switched to T-Mobile after 16+ years with another carrier.
When chatting with the rep, I was offered 2 x free phones.
After switching to T-Mobile, I found they are billing me for both phones.
When challenging their reps in chat, I was told the offer was an "error" and they are refusing to honor it. Classic bait-and-switch.
After many hours with various reps and supervisors, I'm no further ahead. Supervisor Jared 177437658 "promised" to hand the dispute to the "offline team" and follow up directly with me the next day. NO follow-up call came, and a reply to his text message stated "this service is temporarily unavailable". It's been 5 days with no follow-up call.
I feel like I've been scammed good and proper, and I won't be keeping T-Mobile service for long under these circumstances.
Anyone else have a similar experience or advice for me?