After 25 years with ATT, I switched to T-Mobile two days ago. The rep at the T-Mobile Store in Chapel Hill, NC seemed nice but when I went home and set up an account, I discovered she had cheated me and added a protection plan and magenta max plan without my permission when I had requested only a magenta 55 plus. I had repeatedly asked her to print me a copy of my services at the store but she refused saying you can see it when you get your bill. When I went back to the store they said thats not our issue you need to call customer service. I have had T-mobile only 2 days and already been billed $44 for these servcies I never authorized. I have called T-mobile 5 times to ask how to file a complaint aganst this store manager and no one can give me an email or postal address to file a complaint. None of the customer servce reps seem to know how to reverse these unauthorized charges. I am planning to file a small claims lawsuit and a complaint with the BBB. Has anyone in this community had these issues?