new high speed intl data pass. Needs re-activation daily??!

Thank you for the reply,

and I understand that.

However, this makes is really, really inconvenient and much worse that a) what AT&T, Verizon etc offer, and b) much less attractive than what T-Mobile did before.

Picture traveling for 10 days in foreign countries, and now having to think about (10h ahead to boot) to re-activate this manually EVERY DAY (or, yes, maybe every 2 days). It’s a major pain compared to the 10 days (it was 10, not 7 prior) that you could schedule in advance and then forget about.

AT&T & Verizon still offer that, PLUS a daily option. Why not T-Mobile?

I would ask you to take this feedback and escalate; I think a lot of traveller that are longtime T-Mobiel customers would be unhappy with that.

Thank you,

Daniel Osers

On my last international trip a few months ago I found the 10 day 2 gb data pass was gone. i called T-Mo support and they were puzzled as they didn't know of a change. 24 hours later, it was back and I didn't worry about it as I figured there was a website or database glitch that had been fixed.

Having just arrived in Europe, I discovered the glitch was apparently the 10 day pass reappearing since all that is now available is a 1 day pass for $5 - which means 10 days is $50 ... the original 10 day pass was $20.

I have to agree with others that this is not a good move and a disservice to T-Mo customers. It would appear that the "un-carrier" is becoming "un-useful". If anyone from T-Mo actually reads or pays attention to these postings you need to sit up and watch. I too will start shopping around. T-Mo just lost my trust by covertly making this change. Clearly T-Mo is no longer so "un" and is becoming just another carrier.

So sad to see the rot set in at T-Mo.

Thanks for noticing the input here. I really appreciate hearing the logic and apparent "thinking" behind this change. That said:

The feedback to you is: bring back the 10 day 2 GB international pass!

For most of us (I suspect) it was quite sufficient and it is far easier to renew that one either at the 10 day boundary or when bandwidth got low - there was a very efficient warning text message mechanism.

Your suggestion that the 512MB 1 day pass for $5 is a "better deal" of course is not the case. You need to think about the bother and cost to a T-Mo customer of doing that ridiculous day by day renewal - it swamps the $5 you are charging.

This is a seriously regressive step for T-Mo and I personally suggest you listen to our input and re-enable the 10 day pass ...

It you don't, my personal solution will be to buy a wireless hotspot that I can put a pan-European SIM card in (I travel a lot to Europe). It will solve the problem for me for about the same cost, possibly less, per month and I don't have to worry about daily renewals. Once every 10 days, I would stick with you. Once a day - well, I've better things to do with my time. You might consider the implication of that as it then causes all of us to re-evaluate T-Mo as a carrier since you seem to be behaving as a carrier and not "the un-carrier" ... perhaps you should tell John L that since he likes to say that a lot.

Continue in this path and you'll be the same as the others - AT&T, Verizon, etc.

Listen to our feedback and that proves you are not.

The frustration is different for me. I actually like the new plan and find it beneficial, however the fact that business customers are unable to add the pass on the app (despite having master privileges), and are required to either call in or message TMO support every single day to add a new pass is a complete and utter dealbreaker. If we were able to add the passes on the T-MO app, I wouldn’t really have an issue with it, but having to deal with support (which let’s be honest, aren’t always the quickest or most knowledgeable folks when it comes to account features) every day whilst abroad is really unreasonable.

Since T-Mo has obviously decided to behave like other carriers and since the task of managing a daily international pass is beyond reason, I finally decided to switch carriers. Since I'm an Android user with a Pixel series phone, Project Fi was the obvious choice. Even though I'm currently on the road in Europe, I managed to do this quite quickly as Google can enable an eSIM for a Pixel phone (i.e. I now am using a cell phone with no physical SIM installed). My number ported in about 5 minutes.

Project Fi requires no management of "daily passes", or any passes for that matter. The cost of the plan is simple and the cost of data - pretty much no matter where you are in the world - is a max of $60 per month. Here in France I've speed checked the data connection at almost 60 Mbps download speed about about 20 Mbps upload speed. That is actually better than I was getting with previously available T-Mo 10 day data pass in the same location (central Paris).

Strangely, T-Mo is one of the carriers contracted to Project Fi in the US. I don't know who Project Fi partners with internationally but it seems to nail data speed on LTE. Project Fi also does not distinguish between bandwidth used by the phone and bandwidth used through a phone's hotspot functionality.

My only concern with Project Fi is the usual privacy concern with Google. That said, Google does provide a number of controls to limit how connection information is used and to prevent the collection of intrusive information. Google also provides a secure VPN when browsing on the web for additional privacy. Perhaps Google is beginning to learn some respect for privacy (though I'm not yet convinced of that). Of course, carriers (including T-Mo) have been collecting and storing data about our use, location, activities, downloads, etc. for some time without any ability for customers to control what they can retain or how that information may be used.

If there's an "un-carrier", I would say it isn't T-Mo any more and might in fact be Google. Maybe CEO John L is in for a rude surprise in the market.

To leverage an applicable quote from the Hitchhiker's Guide to the Galaxy: so long T-Mo, and thanks for all the fish.

  Would not it be possible to add the $15/mo extra for the TM-One plus plan and then cancel the "plus" when you get back?

  For years, TM was the only carrier offering/including any intl. roaming.  We've been able to use Google Maps in driving around most countries w. the basic "slow" data.  Did have some trouble in Croatia a couple years ago.  Most countries now have wifi virtually everywhere you might be "stationed".

Just adding to the chorus. I just logged in to set up my data pass as I head off to Asia and discovered that I now have to re-purchase the data plan daily. That's insane, as anyone who has ever actually traveled abroad would know. Just give me an option to pay once for the duration of my trip. I can't be logging into T-Mobile's cumbersome website every day while traveling in Asia.

Not being dramatic here but this is what will make me leave for another carrier. I don't care about the pricing but I deeply resent the inconvenience and will remedy it the easiest way I can - by switching to a carrier who has this worked out better.

Maybe you'll be able to turn it on when you leave and cancel the $50/mo. add-on when you get back???  

Question -  Can you tether w. this plan?

Hmm.  I guess that means if we leave 5 days before the end of one billing period and are gone 2 weeks, we would have to pay $100.  OTH,  since you can tether, and your partner is usually near you, he/she could have their phone hooked into yours.  Since our next trip  coming up is to Mexico, I will not worry about it for now since Mexico and Canada are included in these plans.

Same here.  I travel frequently but I am not a heavy user of data.  Having a 10 days or 2 week pass of 2Gbytes for $20 (exactly what it would cost to buy 4 single day passes for the same amount of data) would be a huge improvement.  It would eliminate the hassle of daily renewals and it would nicely match the typical duration of trip (1-2 weeks).  Daily passes are a nuisance and greatly increase the cost given typical usage patterns (at  least for me).