Hey T-Mobile Users,
New T-Mobile Clients have CHEAPER plans than us. I remember in the past when old, loyal customers had grandfathered plans that were spectacular. That couldn't be helped because they were loyal. It's like the opposite now. It seems that T-Mobile has been focused on high user growth than being fair to their existing customer base who joined when their CEO, John Legere, began his Uncarrier change. I feel like the "old" are its cash cow now.
I have expressed this to customer service and I have attempted to escalate this. It looks like my attempt thus far was to have T-Mobile clarify that their promo was misleading. They have added "new customers" only to their website and fine print since this summer. I think FTC regulations require they keep copies of their ads for so many years so they should have these ads on file for review.
New customers are able to get the Magneta Plan of get 3 lines and get the 4th for free.
It comes down to $140 per month with taxes and fees included.
No mention of any credits or this promo existing after X amount of months.
I currently have the Magneta Plan of 4 lines for $160 with taxes and fees included.
it is the same plan but I am paying $20/month or $240/year more than the new customers.
T-Mobile and John Legere,
If you can afford to shave $20 off your new clients then you can offer the discount to your current customers.
I hope someone in management and customer retention reads this because T-Mobile overall does great work in the industry but this is a major slap in the face.