I was offered a new phone and told that my sister who is my family plan partner was offered one too. I went to the store showed my first generation iPhone SE and was given a new SE 3rd gen. My sister went to a store that had the same 64GB device and was sent from one store to another. In the end she was not qualified for unknown reason for a new phone. the offline resolution team needs to fix this so she can have a phone as she and I were promised. We are using the Senior unlimited plane are are over 20 years over the qualifying age for the senior plan.
