I was told I could switch to T-Mobile from Verizon. We have 5 lines and all the phones were paid off (2 XR, 3 11’s). I have a signed agreement where we would get 5 new iPhone 13’s (just like the commercial said). I currently am paying for 3 of the 5 phones. I have called T-Mobile too many times to remember and have spent on average of about 2 hours on the phone or on hold. The customer service rep never seems to understand what I am asking which requires me to repeat the problem several times only to be put on hold. Then the call is strangely disconnected after I wasted 2 hours on the phone. Nothing is resolved. Oh, and the fabulous sales person told me I would get a SyncUp Drive at not charge that I do not want and will never use. I am also paying something like $10 a month for the service for this device I don’t want or need. What a scam. I have no idea how to resolve this issue.
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