new sim activation

  • 9 May 2021
  • 1 reply


How do I activate my new sim card??  Tmobile sent me a new sim. No directions, nothing. I have searched all over the website and I cannot find where or how to activate it.  I have a pre-paid plan. 

I had decided to change my rate plan.   They said I needed a new sim.  Sent me the new SIM then no support whatsoever!  Here ya go, good luck! 

I AM Super annoyed!!!  I've wasted about 2 hours so far this morning.  Still cannot use my phone to text or make calls.  I called them and got put on a 45 minute wait list.  Still no call back.  Customer service is trash with this company.