I have no access to prepaid MBB at t-mobile.com/connect me or mim.T-Mobile.com
I keep a balance on account, and needed to purchase a data pass, as I am traveling. I used the message us to contact TMobile, and rep advised me to call the prepaid line for assistance? Rep offered to add data pass manually for me. I asked when this would be fixed, as has not worked for quite some time. He advised me engineer is aware of problem and are working on it. I asked if I will have to do each time I want to add a data pass . Rep would not answer me directly, but gave me a support link as for my options. Link on TMobile support " website not working " is from 2016 ! Does that means there is no ETA on this fix?
For those who have a prepaid MBB only account ( tablet ) how does one access and purchase a data pass, or check data usage?
What are you thoughts / input on this issue?
Best answer by tmo_mike_c
Is this error only showing up when you're trying to add a pass? Sorry to hear you're running into roadblocks but I know our engineers are working to get these errors to go away. If it continues to give you fits, we do suggest you contact our care folks to have changes made for you. I understand that's not ideal, but that'll be the best option until this is resolved.